Travis County Correctional Complex

To search for an inmate in the Travis County Correctional Complex, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 512-854-9889 for the information you are looking for. You can also look up Criminal Court Cases in Travis County and anywhere in Texas.

Travis County Correctional Complex Inmate Search

The Travis County Correctional Complex maintains an average of 3050 offenders in custody on any given day. The Travis County Correctional Complex has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Travis County law enforcement agencies arrest and detain approximately 71,800 offenders.

How Do You Visit an Inmate in the Travis County Correctional Complex? What is the Schedule?

Travis County Correctional Complex on-site Video (and face-to-face) Inmate Visitation Schedule, Instructions & Guidelines

Visitation Center is Located at:
Travis County Correctional Complex (map)
3614 Bill Price Rd.
Del Valle, TX 78617

Visitation Questions? ... 512-854-4666 
Customer Support - 855-208-7349

• First, you must Register and Schedule a Visit.
  
• You can also register and schedule a visit at the Correctional Center.
  3614 Bill Price Rd.
  Del Valle, TX 78617
• Note: Visitors will be allowed TWO visits per week - Face-to-Face or Onsite Video Visit.
• Visits MUST be scheduled 24 hours in advance.
• You MUST arrive at least 30 minutes prior to the visit to check-in. Visitation check-in will end 10 minutes prior to visit; late check-ins will NOT be accepted.
• Only two visitors will be allowed in the face to face visitation area. *Exception: When there are children under the age of 12, the limit will be three visitors.
• All minors under age 17 must always be accompanied by a parent or guardian.
• All persons 17 year of age and older need a government issued photo ID.
• Visitors that show up late may have their visit cancelled and will need to re-register for the next available time slot.

Travis County Correctional Complex Remote (from home) Inmate Visitation Schedule, Instructions & Guidelines

Customer Support - 866-516-0115    

• First, you must Register and Schedule a Visit.
  
• Visits MUST be scheduled 24 hours in advance.
• You MUST check in 10 minutes prior to visit.

Travis County Correctional Complex uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 

There are three ways to remotely visit your inmate:
1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Travis County Correctional Complex
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

• **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
• If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Travis County Correctional Complex.
• With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

How Do You Visit an Inmate in Travis County Correctional Complex?

To visit an inmate in Travis County, whether by video or in person 'at the jail', follow these steps:

Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Travis County remote video inmate visitation can be done using the services of GettingOut. 

There are three ways to remotely visit your inmate in Travis County Correctional Complex:
1.  Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.

To remotely visit an inmate in Travis County follow these steps:
1.  Start by confirming that Travis County Correctional Complex's Video Visitation is working correctly by looking up Travis County here.
2.  The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Travis County Correctional Complex, and then the inmate you wish to communicate with.

Other Travis County Services provided by GettingOut:
 - Phone Calls & Voicemail 
 - Email, Photo & Video Sharing
-  Inmate Tablet Rental
-  Deposits

Customer Service
If you have any questions about the Travis County Correctional Complex Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions

* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Travis County, can be found on our Visit Inmate Page.

Travis County Correctional Complex Phone: 512-854-9889

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Travis County Correctional Complex’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 512-854-9889 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Travis County Correctional Complex?

Travis County Correctional Complex on-site Video (and face-to-face) Inmate Visitation Schedule, Instructions & Guidelines

Visitation Center is Located at:
Travis County Correctional Complex (map)
3614 Bill Price Rd.
Del Valle, TX 78617

Visitation Questions? ... 512-854-4666 
Customer Support - 855-208-7349

• First, you must Register and Schedule a Visit.
  
• You can also register and schedule a visit at the Correctional Center.
  3614 Bill Price Rd.
  Del Valle, TX 78617
• Note: Visitors will be allowed TWO visits per week - Face-to-Face or Onsite Video Visit.
• Visits MUST be scheduled 24 hours in advance.
• You MUST arrive at least 30 minutes prior to the visit to check-in. Visitation check-in will end 10 minutes prior to visit; late check-ins will NOT be accepted.
• Only two visitors will be allowed in the face to face visitation area. *Exception: When there are children under the age of 12, the limit will be three visitors.
• All minors under age 17 must always be accompanied by a parent or guardian.
• All persons 17 year of age and older need a government issued photo ID.
• Visitors that show up late may have their visit cancelled and will need to re-register for the next available time slot.

Travis County Correctional Complex Remote (from home) Inmate Visitation Schedule, Instructions & Guidelines

Customer Support - 866-516-0115    

• First, you must Register and Schedule a Visit.
  
• Visits MUST be scheduled 24 hours in advance.
• You MUST check in 10 minutes prior to visit.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Travis County Correctional Complex’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 512-854-9889 for further assistance.

How Do You Deposit Money for an Inmate in the Travis County Correctional Complex?

Depositing Money for Communicating with an Inmate

How to Make a Deposit for Phone, Email or Visitation using GettingOut.com

Travis County Correctional Complex uses GettingOut for some or all of its communication services with an inmate.

If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:

• Online - They accept all major credit cards including Visa, MasterCard, Discover and American Express.
• At the Travis County Correctional Complex using the kiosk in the jail lobby - (cash, debit or credit card) NOTE - Travis County Correctional Complex may require identity verification so bring your driver’s license or some other form of ID.
• By phone by calling 866-516-0115 - They have bi-lingual operators are standing by 24 hours 7 days a week to assist you with your deposit. Major credit cards accepted are Visa, MasterCard, Discover and American Express.
• By using their app, either Android or iphone. - All credit cards mentioned above are accepted.

For all the information you need to know, including tips, guidelines and warnings about depositing money in a Travis County Correctional Complex inmate's account for communication services, check out our Send Money page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Travis County Correctional Complex’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 512-854-9889 for further assistance.

How Do I Receive Phone Calls from an Inmate in the Travis County Correctional Complex?

How Do You Communicate with an Inmate in the Travis County Correctional Complex by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Travis County Correctional Complex, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Travis County Correctional Complex Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Travis County Correctional Complex’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 512-854-9889 for further assistance.

How do I Mail an Inmate in the Travis County Correctional Complex, and what can I send them?

Postcards
The Travis County Correctional Complex allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Travis County Correctional Complex also allows regular postcards and envelopes to be mailed to inmates as well.

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Travis County Correctional Complex allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Travis County Correctional Complex standards will be disposed of.

Inmates are NOT allowed to possess more than two books and two magazines at a time. Books or magazines will be returned to the publisher if sent to inmates possessing more than the limit of two of each of these items..
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All mail, newspapers, magazines and books are to be shipped to the Travis County Correctional Complex:
Inmate's Full Name & Date of Birth, and Jail ID # or Booking #
Travis County Correctional Complex
3614 Bill Price Rd.
Del Valle, TX 78617

Inmate Trust Fund
P.O. Box 1368
Del Valle, TX 78617
(money order and/or cashier's checks made payable to Inmate Trust Fund.
Put inmate's name and ID# in memo section)

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Travis County Correctional Complex’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 512-854-9889 for further assistance.

Can I purchase Commissary Online for an Inmate in the Travis County Correctional Complex, and what can I purchase?

Travis County Correctional Complex contracts with Access Securepak (aka MyCarePak) for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select Texas.
3. Select Travis County Correctional Complex.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at customerservice@securepak.net.
* You can write them at:
    Access Securepak
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Travis County Correctional Complex staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Travis County Correctional Complex's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

How to Send a Carepack Commissary Package Directly to an Inmate in Travis County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Travis County Correctional Complex follow these steps:

• Select Texas, then select Travis County Correctional Complex, and then select the 'Send a Package Order' option.
• Register and create an account with Access Securepak, for Travis County.
• 
• Choose the inmate and the products you want shipped to them, and input your payment method. 
• NOTE: There may be a limit on how much product you can send your inmate in Travis County at any one time.

For all information, tips and available items for shipping Commissary packages to an inmate in Travis County Correctional Complex check out our Commissary Instructions Page for Travis County.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Travis County Correctional Complex’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 512-854-9889 for further assistance.

How Can I Communicate with an Inmate in the Travis County Correctional Complex using an Online Messaging Service?

Emailing and Texting Messages, Photos & Videograms

Travis County Correctional Complex contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Travis County Correctional Complex,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

How to Communicate with an Travis County Correctional Complex Inmate by Mail and by Email

To mail or email an inmate in Travis County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

• All mail sent to an inmate at the Travis County Correctional Complex must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• All mail must include the facility's address, as well as the inmate's name and assigned number.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The Travis County Correctional Complex has a zero-tolerance policy regarding mail violations. 
• All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Travis County Correctional Complex,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Travis County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Travis County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Travis County Correctional Complex’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 512-854-9889 for further assistance.

Do Inmates in the Travis County Correctional Complex have Access to Tablets or Computers?

Travis County Correctional Complex allows inmates access to tablets to use for the services provided by 'gettingout'.

The devices are similar to common handheld tablets, but are made exclusively by GettingOut, a GTL / Viapath company.
Tablets offer specialized content and services for inmates to use during their stay at Travis County Correctional Complex, such as:

• Music
• Books
• Games
• Education
• News
• Radio
• Television
• Read mail and messages
• Video visits

-  Free services are already available for use on the device at Travis County Correctional Complex.
-  Subscription services are funded separately by family and friends with deposits made into an inmate’s Debit Link account.
-  Travis County Correctional Complex Inmates will then be able to purchase subscription services and premium content to enjoy.

What Does a Tablet Cost?

To estimate costs for tablets and other services such as phone calls, sign in to your account and click “Rate & Fees Calculator” in the footer (bottom of the page), but the following gives you a general idea.

Game Center:

30-Day Subscription: $4.99, with an additional $1.00 service infrastructure charge ($5.99)

Fourteen-Day Subscription: $2.99, with an additional $0.75 service infrastructure charge ($3.74)

Seven-Day Subscription: $1.99, with an additional $0.50 service infrastructure charge ($2.49)

Unlimited eBooks:

Thirty-Day Subscription: $1.99, with an additional $1.00 service infrastructure charge ($2.99)

Fourteen-Day Subscription: $0.99, with an additional $0.75 service infrastructure charge ($1.74)

Seven-Day Subscription: $0.49, with an additional $0.50 service infrastructure charge ($0.99)

Streaming Music:

Thirty-Day Subscription: $8.99, with an additional $16.00 service infrastructure charge ($24.99)

Fourteen-Day Subscription: $5.99, with an additional $9.00 service infrastructure charge ($14.99)

Seven-Day Subscription: $2.99, with an additional $5.00 service infrastructure charge ($7.99)

Newsfeed

Thirty-Day Subscription: $3.99, with an additional $6.00 service infrastructure charge ($9.99)

Fourteen-Day Subscription: $1.99, with an additional $5.00 service infrastructure charge ($6.99)

Seven-Day Subscription: $0.99, with an additional $3.00 service infrastructure charge ($3.99)

Same Day Subscription Services

Game Center: $0.99, with an additional $0.50 service infrastructure charge ($1.49)

Unlimited eBooks: $0.25, (Total = 0.25)

Newsfeed: $0.24, with an additional $0.75 service infrastructure charge ($0.99)

FM Radio: $0.24, with an additional $0.25 service infrastructure charge ($0.49)

All Subscription and message credit pricing is subject to state and local taxes. 

Replacement Components - should your inmate break it...

Tablet: $249.99 per each

Charger: $8.99 per each

Earbuds: $2.99 per each

How Inmates Can Use a Tablet to Access Services at Travis County Correctional Complex

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your Travis County Correctional Complex inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Travis County Correctional Complex’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 512-854-9889 for further assistance.

What are the other Jails in the Neighboring Counties surrounding Travis County?