Travis County Correctional Complex Remote Inmate Video Visits

Travis County Correctional Complex

Address:
3614 Bill Price Road
Del Valle, TX 78617
Phone:
512-854-9889

Schedule a Video Visit with an Inmate at the Travis County Correctional Complex - Remotely or at the Jail

The Travis County Correctional Complex believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Travis County Correctional Complex is able to accomplish this is with gettingout remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and gettingout.

The benefits of video visitation are:

• It keeps inmates happy.
• Allows the inmates to stay in touch with friends, family and children.
• It saves on staff time, thus money.
• Allows the jail to partake in a revenue share.
• Keeps viruses from spreading.
• Keeps contraband from entering the facility.

For more information on gettingout video visits and video messages, call the facility at 512-854-9889 or scroll down for a complete section of Frequently Asked Questions and Answers.

Travis County Correctional Complex - Remote Video Visitation with your Inmate

Travis County Correctional Complex uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 



There are three ways to remotely visit your inmate:
1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Travis County Correctional Complex
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

• **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
• If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Travis County Correctional Complex.
• With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Travis County Correctional Complex on-site Video (and face-to-face) Inmate Visitation Schedule, Instructions & Guidelines

Visitation Center is Located at:
Travis County Correctional Complex (map)
3614 Bill Price Rd.
Del Valle, TX 78617

Visitation Questions? ... 512-854-4666 
Customer Support - 855-208-7349

• First, you must Register and Schedule a Visit.
  
• You can also register and schedule a visit at the Correctional Center.
  3614 Bill Price Rd.
  Del Valle, TX 78617
• Note: Visitors will be allowed TWO visits per week - Face-to-Face or Onsite Video Visit.
• Visits MUST be scheduled 24 hours in advance.
• You MUST arrive at least 30 minutes prior to the visit to check-in. Visitation check-in will end 10 minutes prior to visit; late check-ins will NOT be accepted.
• Only two visitors will be allowed in the face to face visitation area. *Exception: When there are children under the age of 12, the limit will be three visitors.
• All minors under age 17 must always be accompanied by a parent or guardian.
• All persons 17 year of age and older need a government issued photo ID.
• Visitors that show up late may have their visit cancelled and will need to re-register for the next available time slot.

Travis County Correctional Complex Remote (from home) Inmate Visitation Schedule, Instructions & Guidelines

Customer Support - 866-516-0115    

• First, you must Register and Schedule a Visit.
  
• Visits MUST be scheduled 24 hours in advance.
• You MUST check in 10 minutes prior to visit.

Remote Video Visiting an Inmate in the Travis County Correctional Complex

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Travis County Correctional Complex money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.