There are two ways to visit an inmate in Massachusetts, 'in-person' and 'remotely'.
The following are instuctions on visiting in-person.
To view instructions on remote visitation, scroll past this section.
Step 1 - Applying
Fill out an application for visiting an inmate. (English application) (Spanish application)
Visitation approval can take 30-40 days.
Mail this form to the specific institution you intend to visit. The mailing address for MCI - Norfolk may be found on the third page of the application or on the Prison Locations Page.
Children under the age of 18 do not need approval, unless the child is not the inmate's and in that case there needs to be a Minor Consent form filled out, and then approved by staff. (English version, Spanish version)
Step 2 - Prepare for the Visits
Read and understand the MCI - Norfolk:
- Dress code (English, Spanish),
- The visiting procedures, and
- Make sure you have a picture ID, such as a driver's license, passport, military ID or any state or federal government issued ID.
Step 3 - Visits in the meantime
Recent arrivals to MCI - Norfolk shall be allowed to have two (2) visitors and a reasonable number of visiting children pending the visitor pre-approval process.
Inmates shall submit an Inmate Visitor Listing within thirty days of admission.
Any visitors who are added to Inmate Visitor Lists after this shall not be allowed to visit until approved .
The two (2) visitors allowed to visit pending the approval process shall have to become properly approved or they become inactive after 40 days and can no longer visit.
Step 4 - Visitation Days and Times
Once you are approved you will be notified of the days and times of visits. If you have any questions at this point call 508-660-5900, and please review all of the visitation procedures.
REMOTE VIDEO VISITATION
Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk.
Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.
What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.
How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that MCI - Norfolk inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.
Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.
Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
MCI - Norfolk Pricing.
Securus Contact Information.
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