Corrlinks is a third party service that contracts with the MCI - Norfolk and other prisons throughout the country to allow inmates and their friends and family to communicate using digital secure messaging that is monitored by the institution prior to being delivered.
Corrlinks also has a video visitation service and allows inmates to receive funds that are sent to them from the outside.
In order to exchange messages from an inmate, you must first receive an invitation from the inmate, which they can do from within MCI - Norfolk. There is usually a fee involved in this service, but not so for messages from/to inmates residing at facilities operated by the Federal Bureau of Prisons or CoreCivic (CCA).
Step 1 - Register
Register with your name, address, email and phone number. A verification email will be sent to you.
Step 2 - Send Message
At this point you must have an invitation from an inmate, or a verifcation code will be sent to you email beforehand that allows you to send your first message to an inmate.
The screen will look like this:
If you need assistance Corrlinks has a comprehensive FAQ Page and a Customer Support page.
Everything is done online, there is no phone to call.