The Collin County Detention Facility is a 1600-bed jail located in McKinney, Collin County, Texas. For inmate information, you can call them 24/7 at 972-547-5200.
This facility processes offenders arrested for misdemeanors and felonies within the county. They are brought here for booking and processing. Depending on their charges, they may remain incarcerated until they are either bonded out, released on their own recognizance, or ordered to stay in custody until their trial is resolved.
You can use the inmate search tool to view the jail's roster and see who is currently in custody.
Inmates sentenced to less than one year will serve their time in this facility. Those with sentences longer than one year will be transferred to either the Texas State Prison System or the Federal Bureau of Prisons.
On this page, you'll find information on inmate services, including the visitation schedule, funding an inmate's account, sending mail, receiving phone calls, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.
It's useful to note and save the inmate's jail ID or booking number, which is often needed for sending mail or other communications. If you can't find it online, you can call Collin County Detention Facility at 972-547-5200 for assistance.
Phone: 972-547-5200
Physical Address:
4300 Community Ave
McKinney, TX 75071
Mailing Address (personal mail):
Inmate's Full Name & SO#
Collin County Detention Facility
P.O. BOX 247
Phoenix, MD 21131
Mailing Address (legal mail or subscriptions):
Inmate's Full Name & SO#
Collin County Detention Facility
4300 Community Ave
McKinney, TX 75071
Other Jails and Prisons
To search for an inmate in the Collin County Detention Facility, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 972-547-5200 for the information you are looking for. You can also look up Criminal Court Cases in Collin County and anywhere in Texas. The Sheriff of Collin County also maintains a database of people with Active Arrest Warrants in the county and all criminal and civil court cases.
Collin County Detention Facility Inmate Search
The Collin County Detention Facility maintains an average of 1600 offenders in custody on any given day. The Collin County Detention Facility has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Collin County law enforcement agencies arrest and detain approximately 44,780 offenders.
The following charts of Collin County inmate population demographics are updated daily. The information shown is for today. For research purposes we have broken down the inmates by sex, age, ethnicity, and criminal charges.
The information is compiled from the Collin County Corrections Department, the state of Texas Department of Corrections, as well as the United States Department of Justice and Census Bureau records. It represents every person in custody in Collin County.
For complete information on how to get directions, bond, visit, mail, send and receive email and texts, receive phone calls, and send money or commissary to an inmate, find arrest information for Collin County and other counties surrounding this one, scroll down this page. We have a section for each.
We also provide photos of the jail that we have collected over the years.
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The Collin County Detention Facility, located in McKinney, Texas, opened in 1994 with 536 beds and the capability to expand as needed. The facility consists of one building for jail services connected to the Collin County Sheriff's Office by a breezeway, along with a series of clusters made up of four pods where inmates are housed. The security of the facility is ensured through 24-hour monitoring from a master control station equipped with state-of-the-art electronic systems. The facility has the capacity to add two more housing clusters and double the size of the minimum security facility.
In terms of inmate programs, the Collin County Detention Facility aims to provide self-improvement and educational opportunities to reduce recidivism rates and comply with state regulations. Volunteers play a significant role in conducting various activities, including G.E.D. courses, adult basic education, adult literacy programs, drug rehabilitation and counseling, religious and library services, visitation, and recreation. The facility also has an inmate worker program that allows prisoners to complete tasks such as meal preparation, trash collection, disposal, and general housekeeping.
In recent news, the detention center has expanded its mental health services following the death of a man with schizophrenia in custody. Mental health professionals are now involved in the book-in process, conducting screenings and determining appropriate levels of watch. The facility collaborates with LifePath Systems to identify past and present clients in need of additional support. As of December 2022, inmate visitation has been suspended due to the COVID-19 pandemic, but funds can be deposited into inmate accounts through a kiosk in the lobby, over the phone, or online. Inmates have access to medical care, including mental health staff, and can receive mail and care packages through approved channels.
The Collin County Detention Facility is operated by the Sheriff’s Office and uses the direct supervision method. In direct supervision there are desks or centers within each of the housing pods where detention officers will remain for their shift, interacting with the inmates. It provides a fast response to any incidents, and through relationship building they are both able to provide a good example of positive social interactions but also respond quickly and efficiently when required. When creating the design the employees were considered, with detention officers spending a lot of time in the facility and their needs for comfort, efficiency, and safety were a focus.
To maintain officer safety, as well as that of the inmates, each detention officer will wear a body alarm, cameras are in place, and each remains in communication with other officers via radio throughout their shift. A master control station is present in the facility that monitors all cameras, as well as the fire detection systems and the power systems to ensure that all are in working order constantly.
Inmates who are determined to be unsuited to the pod housing will be reassigned to the linear housing unit where they will have less interactions and be housed in a cell either alone or with one other inmate. For the success of this system, it is key that each inmate be assigned to the right housing unit and this is completed through the classification process after booking. It considers criminal history, social condition, physical condition, mental state, and past behavior.
Onsite food service is provided for all 1,600 beds, and inmates are able to work in the kitchen upon approval, supervised by staff. Self-improvement and educational opportunities are made available to all inmates and they may participate in any they qualify for. These programs are shown to reduce recidivism as well as provide skills and confidence to inmates which will help them to success after their release. GED is available, along with a library, basic education, literacy, drug rehabilitation, counselling, recreation, and visitation. Inmates are able to add to a visitation list those they will accept visits from, and they may change the list once each month.
Visit days and times vary beginning as early as 9am or as late at 8:30pm, however, each pod has different visiting days and times which may change so it is necessary to contact the facility directly at 972-547-5224 to inquire about visit. Phone calls are only made out of the facility and are prepaid by creating an account at ICSolutions and adding funds. Mail is no longer sent to the facility and will be delivered to Collin County Detention Facility by use of a third partty service where it will be scanned and electronically delivered to the inmate.
Mail all personal inmate mail to:
Collin County Detention Facility
Inmate's Full Name, Inmate SO Number
P.O. BOX 247
Phoenix, MD 21131
Once someone is arrested, they are taken to Collin County Detention Facility for booking. This process involves identifying the individual, determining charges, and deciding if they will be released on their own recognizance, released on bail, or held in custody until their court date.
It’s important for the arrestee to stay silent, as anything they say can be used against them. The best advice is to avoid answering any questions about the arrest until legal counsel is present.
The booking process at Collin County Detention Facility typically includes the following steps:
Depending on circumstances, booking can take anywhere from one hour to up to 48 hours, especially during busy periods or if the individual is uncooperative. For questions about paying an arrestee’s bond or bail amount, contact the facility at 972-547-5200.
After an individual is apprehended and taken to Collin County Detention Facility in McKinney for booking, their release options vary based on the situation:
1. They might be released without bail, on the condition they appear in court on a scheduled date.
2. They may be detained until their court appearance.
3. They may be eligible for release after posting a bail or bond. Call 972-547-5200 for the exact bail amount.
There are different ways to settle an individual's bail or bond.
For more information on the bail process in Collin County, Texas, visit the Collin County Detention Facility Bail Information Page.
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How Do You Visit an Inmate in the Collin County Detention Facility? What is the Schedule?
Schedule Video Visits online with IC Solutions
| DAY | TIME |
| SUNDAY | 9:00 AM - 9:00PM |
| MONDAY | 9:00 AM - 9:00PM |
| TUESDAY | 9:00 AM - 9:00PM |
| WEDNESDAY | 9:00 AM - 9:00PM |
| THURSDAY | 9:00 AM - 9:00PM |
| FRIDAY | 9:00 AM - 9:00PM |
| SATURDAY | 9:00 AM - 9:00PM |
| DAY | TIME |
| SUNDAY | 9:00 AM - 9:00PM |
| MONDAY | 9:00 AM - 9:00PM |
| TUESDAY | 9:00 AM - 9:00PM |
| WEDNESDAY | 9:00 AM - 9:00PM |
| THURSDAY | 9:00 AM - 9:00PM |
| FRIDAY | 9:00 AM - 9:00PM |
| SATURDAY | 9:00 AM - 9:00PM |
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
• You must check-in 15 minutes prior to the scheduled visit.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Collin County Detention Facility can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
• You must check-in 15 minutes prior to the scheduled visit.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Collin County Detention Facility can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.
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Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Collin County Detention Facility?
Schedule Video Visits online with IC Solutions
| DAY | TIME |
| SUNDAY | 9:00 AM - 9:00PM |
| MONDAY | 9:00 AM - 9:00PM |
| TUESDAY | 9:00 AM - 9:00PM |
| WEDNESDAY | 9:00 AM - 9:00PM |
| THURSDAY | 9:00 AM - 9:00PM |
| FRIDAY | 9:00 AM - 9:00PM |
| SATURDAY | 9:00 AM - 9:00PM |
| DAY | TIME |
| SUNDAY | 9:00 AM - 9:00PM |
| MONDAY | 9:00 AM - 9:00PM |
| TUESDAY | 9:00 AM - 9:00PM |
| WEDNESDAY | 9:00 AM - 9:00PM |
| THURSDAY | 9:00 AM - 9:00PM |
| FRIDAY | 9:00 AM - 9:00PM |
| SATURDAY | 9:00 AM - 9:00PM |
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.
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How Do You Deposit Money for an Inmate in the Collin County Detention Facility?
There are three options for putting money on an inmate's books:
Option 1 - Deposit Inmate Money Online
Collin County Detention Facility uses a private company, Touchpay, to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 2 - Make an Inmate Deposit over the Phone
Call Touchpay at 866-232-1899
Option3 - Deposit Money in the Lobby Kiosk
Fund an Inmate Account
Fast and Convenient Ways
24-Hour / 7 Days a Week Account Funding
Using Visa / Mastercard * PayPal * Electronic Check * or Cash (At Kiosk only)
You must have the following information to fund an account:
Collin County Sheriff's Office
Facility No. 275001
Inmate SO No.
Inmate Name:
To deposit money into the account of an inmate in Collin County, follow these instructions:
For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.
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How Do I Receive Phone Calls from an Inmate in the Collin County Detention Facility?
To receive phone calls from inmates in Collin County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Collin County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.
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How do I Mail an Inmate in the Collin County Detention Facility, and what can I send them?
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
Most jails allow books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address above.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Collin County Detention Facility standards will be disposed of.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
Newspapers, Magazines & Books Shipping Address:
Inmate's Full Name & SO#
Collin County Detention Facility
4300 Community Ave
McKinney, TX 75071
Care packages
Care packages are pre-chosen items packaged together and sent to the inmate from a third-party vendor. They can include clothing, snacks and seasonal items.
Collin County Detention Facility contracts with icare.
TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.
Here’s how it works for Collin County Detention Facility:
1. All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Collin County Detention Facility Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2. If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3. An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4. All digital files are then forwarded to the offender’s assigned prison.
5. Collin County Detention Facility mailroom prints approved pages and delivers them to the inmate.
IMPORTANT NOTES:
Here’s what happens when TextBehind receives a letter from an inmate:
YOU NEED TO KNOW THIS...
IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts
** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Collin County Detention Facility Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.
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Can I purchase Commissary Online for an Inmate in the Collin County Detention Facility, and what can I purchase?
The service they use is called icaregifts.
Instructions
1. Register here.
2. Click the "Find an Inmate" button and enter your loved one’s first name, last name, or inmate number. When the information is entered correctly, click the “Search” button to confirm they are in the system.
3. Select the icare gift you want to send them.
4. Confirm the order in your confirmation email.
5. Collin County Detention Facility has up to 30 days to give your icaregift pack to your inmate.
6. You will receive a confirmation email when it is delivered.
There are a total of fourteen (14) pre-determined icaregift packs available to choose from.
They range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper…
… to $104.99 for a box of 85 snack and food items…
… with many gift packs priced in between.
Resources
Frequently Asked Questions (you must have an inmate chosen in order to review these FAQs for Collin County Detention Facility
Contact Info:
888-439-5020 - 8AM–9PM ET, 7 days a week.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Collin County Detention Facility follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Collin County Detention Facility, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Collin County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.
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How Can I Communicate with an Inmate in the Collin County Detention Facility using an Online Messaging Service?
To receive phone calls from inmates in Collin County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Collin County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.
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Do Inmates in the Collin County Detention Facility have Access to Tablets or Computers?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Collin County Detention Facility’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 972-547-5200 for further assistance.
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What are the other City and County Jails in Collin County?
What are the other Jails in the Neighboring Counties surrounding Collin County?
This facility, known as "Collin County Detention Facility" is also known as Collin County Jail & Detention Facility , Collin County Jail & Detention Facility , Texas, Collin.
