Queens Detention Complex, NY Video Visitation

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Queens Detention Complex

Address:
126-01 82nd Street
Kew Gardens, NY 11415
Phone:
718-575-5387

Schedule a Video Visit with an Inmate at the Queens Detention Complex

Queens Detention Complex is committed to keeping inmates connected to their families and friends. Strong family ties help inmates transition back into society and reduce the likelihood of reoffending after release.

To support this, Queens Detention Complex provides (or will soon provide) remote video visitation. This allows inmates to connect with loved ones via video kiosks or tablets through a third-party service.

The advantages of video visits include:

Boosts inmate happiness and well-being.
Maintains inmates' connections with family and friends.
Minimizes staff time required for visitation management.
Provides a source of revenue for the jail.
Prevents the spread of viruses.
Limits contraband from entering during in-person visits.

For more details about video visitation, contact Queens Detention Complex at 718-575-5387, or scroll down for answers to frequently asked questions.

REMOTE VIDEO VISITS

TELEVISITING at the Queens Detention Complex, Rikers Island and all NYC DOC Jails

Televisiting will take place from 8:00am to 2:00pm on Saturday, and 8:00am to 2:00pm on Sunday. Televisiting follows the Department's existing in-person visit schedule, which organizes visit days based on the first letter of the person in custody's last name. Please refer to the Visit Schedule in order to determine which day of the week you may visit your loved one.

VISIT SCHEDULE (changes monthly)

In-person visits will take place Wednesday and Thursday afternoons from 2:00 p.m. to 8:00 p.m.- and Friday mornings from 8:00 a.m. to 2:00 p.m. Visitors need to arrive 1 hour prior to their scheduled visit time. Visits will follow the existing visitor schedule according to the last name of the individual in custody.

Visiting groups may consist of no more than two (2) adults and one (1) child who will sit on one of the adult’s lap; or one (1) adult and two (2) children, at least one of whom is small enough to sit on someone’s lap.

Detainees may receive visits three (3) times per week. Sentenced individuals may receive visits two (2) times per week. All individuals in custody are limited to one (1) visit session per visit day, regardless of the number of visitors in that session.

Remote Visitation with an Inmate at Queens Detention Complex

TELEVISITING AT Queens Detention Complex

Instructions for televisiting can be found on this page: TELEVISITING PAGE

Televisiting will take place from 8:00am to 2:00pm on Saturday, and Sunday.
Televisiting follows the Department's existing in-person visit schedule, which organizes visit days based on the first letter of the person in custody's last name.
Refer to the Visit Schedule in order to determine which day of the week you may visit your loved one.

Scheduling a Televisit:

If you would like to schedule a televisit, you must fill out the Online Televisit Web Form.
ONLINE TELEVISIT WEB FORM
When filling out the form, you will be directed to select three potential dates for your televisit to occur.
In order to make sure equal access is afforded to everyone, you are only able to fill out a request form for the upcoming week. Requests for dates beyond the following week will not be fulfilled.
IMPORTANT: A visit is not confirmed until you receive a confirmation email at the email address you provided on the televisit request webform. The confirmation email will provide you with the date and time for your visit as well as an access link.
If you do not receive a confirmation email within 24 hours of the last requested visit date this means that none of the dates you requested were available.
In that case, you must resubmit another web form with different dates and times.
Online Televisit Web Forms will not be processed on Mondays and Tuesdays, and no confirmation emails will be sent out on those days.

VISITATION HOURS - ALL FACILITIES
Wednesday -Thursday: In-Person Visits: 2:00 p.m. - 8:00 p.m.
If you do not have a scheduled visit appointment, your walk-in visit may not be honored if you arrive after 6pm.
Friday: In-Person Visits: 8:00 a.m. - 2:00 p.m.
If you do not have a scheduled visit appointment, your walk-in visit may not be honored if you arrive after 12pm.
Saturday - Sunday: Televisits: 8:00 a.m. - 2:00 p.m.

It is strongly suggested that all visitors pre-register for their in-person visits.
Visitors who do not pre-register, and who do not receive confirmation of their scheduled visit, cannot be guaranteed a visit upon their arrival.
Visitors who do not pre-register also may not be able to wait inside, due to social distancing space constraints.
To pre-register for an in-person visit please click here.

All Televisits must be scheduled in advance. Click here to schedule a Televisit.

NOTE: the start of visiting hours can be delayed due to unforeseen circumstances.
Facility lockdowns may affect regularly scheduled visit hours.
There are no visits on Mondays and Tuesdays.

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Queens Detention Complex money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.