Address:
126-01 82nd Street
Kew Gardens, NY 11415
Phone:
718-575-5387
An inmate in the Queens Detention Complex can call you using one or more of the following three methods, however during booking the facility allows each offender at least one free call to a friend, family member or bond company.
1. If your phone service - usually your land line - accepts collect calls, then they can call you collect. Note: Mobile phones don't usually accept collect calls.
2. The Queens Detention Complex's commissary will sell your inmate a pre-paid calling card that they can use to phone you or others.
3. The inmate can call you using credits or money that you or someone else purchases from the facility’s inmate phone service. Call 718-575-5387 to get information on how to set this up by phone or online.
When your inmate is booked into the Queens Detention Complex, they provide the jail a list of a limited number of people that they will allow to visit them and receive their phone calls. These must first be approved by the facility.
Further information, including cost, daily phone call limits and times of the day and evening when calls can be made, including a complete list of Frequently Asked Questions and Answers, is below.
Inmates in the Queens Detention Complex can make 21 minutes worth of domestic calls every three hours, with no call going longer than 15 minutes.
Inmates in punitive segregation can just make one 15-minute call a day.
For phone calls exceeeding the amount allowed for free calls, and for those having to make calls outside of the United States, inmates can use Securus Techologies.
The Queens Detention Complex Inmate Phone System is Securus.
Sign up with Securus by clicking the banner below.
1. AdvanceConnect – Good Option - You control all phone numbers your inmate can call.
This type of account offers you the following benefits:
• You are able to receive inmate calls as long as funds are available in your account.
• You can add multiple phone numbers to your account so your inmate can reach your home phone, work phone, cell phone, other relatives, neighbors, friends, etc.
• Calls WILL connect to cell phones.
2. Inmate Debit – Inmate can call anyone they choose (subject to jail's approval)
This type of account offers you the following benefits:
• You can fund an Inmate Debit account without having your own calling account.
• Inmates can call anyone on their approved calling list without requiring friends and family to create separate prepaid accounts.
• Calls WILL connect to cell phones.
• Funds placed in the Inmate Debit account will become the property of the inmate and friends & family members will not be able to receive refunds on this account.
3. Direct Bill - You receive calls from your inmate, and the charges are billed to you monthly.
Resources
Contact Securus by Phone: 972-734-1111 or 800-844-6591
Contact Securus Online
Frequently Asked Questions
Submit a Question for Securus Online
Online Rate Quote
Queens Detention Complex Inmate & Family Voicemail
Securus Outbound Voicemail provides your inmate an opportunity to leave a message for their family and friends when a call to their mobile goes unanswered. Once the inmate leaves a voicemail, a text message containing a link will be sent to the dialed number. The recipient of the inmate's voicemail is then sent to a web form to pay and listen to the message. The voicemail will be available for up to 30 days after it is sent, and then another 30 days after it is paid for.
Securus Phone System Cost & Fees - *Subject to Change
ADVANCE CONNECT Phone Calls
$0.21 per minute
INMATE DEBIT Phone Calls
$0.21 per minute
DIRECT BILL Phone Calls
$0.25 per minute
TRADITIONAL COLLECT Phone Calls
$0.25 per minute
VOICEMAIL Message
One minute - $0.75 per minute
There are dozens of third-party for profit companies working with Queens Detention Complex and other jails in New York to provide a way for inmates to phone friends and families at rates that are much less than what jails have been known to charge in the past.
The lower rates come at a cost to inmates though, as most of the profit from these calls pay for other benefits such as television and both indoor and outdoor recreational services from board games to sports and workout equipment.
To find out what phone service is being used for inmates housed in Queens County, call 718-575-5387, or if the phone service is not noted above, click on one of these companies below, each of which provide service for jails in the state of New York:
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Inmates at this jail get a certain amount of free calls every three hours. Everything above that they have to pay for with funds from their commissary accounts or with funds you deposit into their Securus account..
Each inmate is given a phone personal-identification-number (PIN) that is used for calls. The inmate enters the PIN and the phone number s/he wishes to call and the call is placed.
The jail’s free phone system only allows domestic calls to be made. If the inmate wishes to call someone in another country, permission from the jail’s social services must be obtained. The inmate will fill out request forms for each long-distance call.
Can I call an inmate in the Queens Detention Complex?
Can I leave a message for an inmate in the Queens Detention Complex?
Can an inmate in the Queens Detention Complex call me?
Can an inmate in the Queens Detention Complex call their friends?
How do I accept collect calls from an inmate in the Queens Detention Complex?
How much am I charged for accepting a collect call from the Queens Detention Complex?
Who should I contact if I’m having difficulty receiving collect calls from the jail or prison?
How much does it cost for an inmate in the Queens Detention Complex to call me?
What times are inmates in the Queens Detention Complex allowed to make phone calls?
How often can inmates in the Queens Detention Complex make phone calls?
What is the inmate telephone service for the Queens Detention Complex?
What are the phone companies that facilitate phone calls with jails and prisons?
Can an inmate text me from the phones in the Queens Detention Complex?
Can an inmate in the Queens Detention Complex buy calling cards?
What is the most that an inmate in the Queens Detention Complex can spend on phone calls?
Do I need a credit card to purchase phone credits for an inmate in the Queens Detention Complex?
What is the difference between a phone call and a video call?
Can inmates in the Queens Detention Complex use their cell phone?
Is it illegal for an inmate to use a cell phone in the Queens Detention Complex?
No, you cannot call an inmate in the Queens Detention Complex. You can however call 718-575-5387, or search online to see if your inmate is in custody.
When an offender is first arrested and is being booked into jail, they are allowed one or two free phone calls to notify friends or family of their situation. If they are unable to notify someone at that point, they can try again, this time it will be a collect call that you will have to pay for if your phone service allows you to receive collect calls, once they are classified, processed, dressed and brought to their unit.
However, if the phone they call is a cell phone, which normally do not allow the receipt of collect calls, or your phone service does not allow for collect calls, then you will not be able to receive any phone calls from them until you purchase phone credits from the Queens Detention Complex’s inmate calling system.
The inmate phone information for this is located above, at the top of this page. If that information is missing, it is because the facility recently changed companies and you can get the updated details by calling 718-575-5387.
It is rare that a jail (or prison) will accept messages for an inmate. Of all the thousands of jails in the United States there are probably less than one hundred that have a message line. Jails in the state of Minnesota are the one exception.
There are two other exceptions to this rule:
1. The Queens Detention Complex will accept a message if there is a family emergency such as a death in the family. In a case like this the message will be conveyed by a jail chaplain or someone that is very high ranking in leadership. Inmates are already under a lot of stress and emotion, and the staff realizes this. It is for this reason they will be very careful how they pass the message along and being watchful afterwards.
2. Many of the inmate phone systems used by jails allow for messages to be left for a small fee, usually less than $1.00 for a minute. It is done in the form of a voicemail from you. To see if the Queens Detention Complex offers that service call the phone company at the top of this page or call the jail at 718-575-5387.
Yes, an inmate in the Queens Detention Complex can call you using any of the following three ways:
1. The inmate can call you ‘collect’ if your phone service accepts collect calls.
2. The inmate can call you using a prepaid calling card that they can purchase from the jail’s inmate commissary.
3. The inmate can call you using credits or money that you or someone else purchases from the jail’s inmate phone service. This information can be found at the top of this page.
If you can’t find this jail’s phone service - outlined above - it means that they may have recently changed it. Call the jail at 718-575-5387 to get the information you need.
Also, it is becoming standard that when an inmate is booked in jail, they must make a list of a limited number of people that they will allow to visit them and/or make phone calls to. If the Queens Detention Complex requires this, then you will have to be on their list to receive phone calls from your inmate.
Yes. If a person is on the inmate’s approved phone contact list and the person accepts a collect call, or the inmate has funds on their prepaid card or phone account, there are no restrictions based on whether the person and inmate are related or not.
The only exception to that is if you, as the person who funds their inmate phone account, puts restrictions on the account, so that the account can only be used to communicate with you and not other people. This allows you and not the Queens Detention Complex to control who the inmate can speak with.
When you receive a collect call from the jail, you will first hear a recording that the call is a collect call and coming from a jail and the person’s spoken name. You will then be asked to respond with a prompt or by voicing “yes” that you agree to accept the call. At that point you can either accept it or refuse it.
If you continue to get calls from the jail and don’t want to receive them anymore, you can contact your phone service and request that that number be blocked.
The cost of a collect call is the most expensive call that you can make (or take). In fact, the cost (per minute) for a collect call can often exceed the cost of an international call.
Expect to pay about $1.00 to 1.50 per minute for a collect call. Compared to the cost of a call going through the inmate phone service that the jail contracts with, ‘collect calls’ can be five to ten times more expensive.
If you are having difficulties receiving collect calls from the Queens Detention Complex contact your own personal phone service. Keep in mind that your land line service provider is not the same as your cell phone service provider.
The federal government limits the cost of a phone call from any jail in the United States to $0.21 per minute. This is true whether the inmate is using a prepaid card or one of their friends or family members have contracted with the phone service that the jail recommends.
In general, most of these companies are honest and trustworthy. The complete list can be found by scrolling down this page further.
There are independent companies that you can find and purchase phone time from that have fees as low as $0.05 to $0.10 per minute. They usually accomplish this by selling you blocks of time that you may never use, or they have exorbitant fees in other areas. Be a smart consumer and study these offers carefully.
In general, inmates in the Queens Detention Complex can make phone calls between the time when breakfast ends until ‘lights out’ at the end of the evening.
They will not allow phone calls to be made during meals, head counts, lockdowns or during shift changes.
Inmates who are workers (trustees), are on work release or have other responsibilities are also limited to when they can make phone calls, as their schedules take priority over personal time.
In general, other than during scheduled events, you can communicate by phone between the hours of 7:30AM and 10:00PM.
There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.
When and if there are limits, the limits never apply to phone time with their lawyer or legal matters related to their criminal court case.
There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Federal Bureau of Prisons, which limits federal prisoners to a $300 'phone spend' every month.
The inmate telephone service for this facility can be found at the top of this page. If the information is missing that means that the facility recently changed carriers and has not updated the information. In that case, call the jail at 718-575-5387 to get the answers to your questions.
Each of these phone companies provide similar services, and each cannot charge more than $0.21 per minute for domestic calls, however it is a very competitive industry due to the size of the market in which their customers are literally ‘captive’ in every sense of the word.
Amtel Phones
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
ICSolutions
Inmate Canteen
Inmate Sales
Lattice (nexus telephone)
NCIC
Paytel
Prodigy Solutions
Reliance
Securus
Smart Communications
Tiger
No. Inmates in the Queens Detention Complex cannot text from the phones, but more and more jails are bringing in a text service for inmates that can work from kiosks and tablets in their units. For more information, check out the email and text page.
Almost every jail gives inmates and their contacts to either purchase calling cards from commissary or buy phone credits and time online from their phone service. There remain a few jails that still only allow collect calls which is an unfair financial burden on inmates and their families.
To see if the Queens Detention Complex allows the purchase of phone cards, check the information at the top of this page or call the jail at 718-575-5387.
There is no limit to how often an inmate can make phone calls. They are limited only by how much money you are willing to give them to add phone time.
There are some jails and prisons that limit how much an inmate can spend on phone calls, specifically inmates in the United States Bureau of Prisons, which limits federal prisoners to a $300 spend every month, however during the holiday months that number is increased to $400 per month.
Of the dozens of phone companies listed above that do business with the jails and prisons, there are only a few that have a way for you to use cash to purchase phone credits or phone time from them, usually in an ATM machine at check cashing outlets, and only a couple that have a way for you to fund an inmate phone account by mailing them a money order or cashier check.
If you don’t have a credit or debit card from a bank, you can always get a prepaid one at thousands of check cashing locations across the country.
Most jails also have a way for inmates to purchase prepaid phone cards from their commissary. These jails usually allow the inmate’s trust account to be funded with postal money orders, negating the need for having a credit or debit card altogether.
Call 718-575-5387 to see if the Queens Detention Complex’s commissary has prepaid phone cards or check out the commissary page.
A video call is no different than a video visit. It allows both the inmate and their approved contacts to see each other during the conversation. This is becoming the preferred method for inmates and their friends and family members to communicate, as visual contact communicates on a different level than just the voice.
Jails and prisons that have the option of video calls and video visits also most likely have handheld tablets for inmate use. This gives the inmate the ability to communicate from their cell or a remote corner of the unit, which adds a level of privacy that a kiosk on the wall does not offer.
To see if Queens Detention Complex offers video calls, go to the Visitation page for information. If you can’t find it there, it may be because this facility recently changed companies, so you can call the jail at 718-575-5387 for details on how to arrange video calls.
No, they cannot use their cell phone.
Inmates have their cell phones taken from them when they are initially booked into jail and will not get them back until they are released, provided the phone is/was not kept by the arresting agency as evidence in a criminal investigation.
Cell phones are considered contraband and a security risk to a jail or prison. All communication: Written, spoken or video, other than an inmate’s communication with their lawyer, are monitored by the facility.
If an inmate is caught with a cell phone that has somehow been smuggled into a jail, the inmate will be charged with a crime. It is considered more serious than being caught with drugs, as a cell phone can be used to intimidate potential witnesses, arrange an escape or run a criminal enterprise outside of the jail’s walls.
It is unlikely that you can get charged with a crime for communicating with an inmate using a cell phone while incarcerated in the Queens Detention Complex.
That said, if it is found that you knowingly were doing it, you could have your visitation or phone privileges suspended, or even permanently terminated by the jail.
If you were involved in the smuggling of the phone, that is a criminal offense. It may also be a crime if you were adding ‘minutes’ onto a prepaid phone that you knew was smuggled into the jail and was being used for illegal purposes.
If you were unable to find the information you were looking for on this page, call Queens Detention Complex at 718-575-5387 and ask their policies on getting phone calls from your inmate.
Each time an inmate uses an accumulated 21 minutes of phone time, the PIN is blocked for the next three hours.
Inmates at this jail can only make domestic calls. International calls require special permission from social services. The inmate will be required to fill out forms and await approval or denial.
The same process must be followed for each long-distance call the inmate wants to make, even if the call will be to the same number that was previously approved.
While in reception/intake before being assigned to a cell, inmates receive a free fifteen-minute call each day to a domestic number.
If your inmate does not call you during the time you both have scheduled, don't panic. There are often long lines for phone use. When a jail is on lockdown due to a fight or other security issue they do not allow the phones to be used.
Phones are the only way for an inmate to hear your voice and temporarily 'escape' the loneliness of incarceration, so use your time well. Arguing about anything will leave you both feeling empty and guilty, so avoid it at all costs.
All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Click here to view the jail website for additional information.
Can Inmates in Queens Detention Complex make free phone calls?
Yes. Inmates in the Queens Detention Complex can make 21 minutes worth of domestic phone calls every three hours, with no call going longer than 15 minutes, for free. If they wish to make more calls than that, they will have to pay for them.
How much does it cost for an inmate to make a phone call for calls exceeding the free calls?
Prices are subject to change, but typically $0.21-0.25 per minute for calls within the United States.
What is the phone service that inmates in the New York City Department of Correction use?
Inmates in the NYC DOC use Securus Technologies for making outside phone calls.
Can an inmate in the New York City Department of Corrections call my cell phone?
Yes. Besides the free phone calls an inmate gets, they can also use a Securus Technologies Debit Account to call a cell phone.
How does an inmate in Rikers Island or other NYC jails make phone calls to family or friends?
Each inmate is given a phone personal-identification-number (PIN) that is used for calls. The inmate enters the PIN and the phone number s/he wishes to call and the call is placed.
Are phone calls between my inmate and me recorded?
Yes. You all calls that include your inmate and an outside party are recorded, and the information discussed can and will be used against your inmate if the prosecutor decides to use it.
Are calls between inmates and their lawyers recorded?
Generally, no. It is illegal to record any phone calls between inmates and their lawyer, although there have been incidents in which these type of calls were accidentally recorded.
