Bernalillo County Metropolitan Detention, NM Video Visitation

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Bernalillo County Metropolitan Detention

Address:
100 Deputy Dean Miera Drive SW
Albuquerque, NM 87151
Phone:
505-839-8700

Schedule a Video Visit with an Inmate at the Bernalillo County Metropolitan Detention - Remotely or at the Jail

The Bernalillo County Metropolitan Detention believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Bernalillo County Metropolitan Detention is able to accomplish this is with gettingout remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and gettingout.

The benefits of video visitation are:

It keeps inmates happy.
Allows the inmates to stay in touch with friends, family and children.
It saves on staff time, thus money.
Allows the jail to partake in a revenue share.
Keeps viruses from spreading.
Keeps contraband from entering the facility.

For more information on gettingout video visits and video messages, call the facility at 505-839-8700 or scroll down for a complete section of Frequently Asked Questions and Answers.

Bernalillo County Metropolitan Detention - Remote Video Visitation with your Inmate

Bernalillo County Metropolitan Detention uses GettingOut for their Remote Video Visitation and/or Visit Scheduling.

There are three ways to remotely visit your inmate:
1. Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1. Register an account.
2. Select Bernalillo County Metropolitan Detention
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.

**NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages.
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Bernalillo County Metropolitan Detention.
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

Bernalillo County Metropolitan Detention Remote Video Inmate Visitation Schedule

100 Deputy Dean Miera Drive SW
Albuquerque, NM 87151
505-839-8700

Step 1 is to Register to become a visitor online by going to the GTL/Viapath website and creating an account.
After you have created an account, email mdcvisit@bernco.gov. The email should include ALL of the following:
a. the email address you created your visiting account with.
b. the first and last name you created your visiting account with.
c. photographs of the front and back of your valid driver’s license or identification card (the name must match the name on the visiting account and the photo cannot be blurry).
d. a current photograph of yourself- photo must match the identification submitted.
e. The names and ages of any minors who will be visiting with your supervision on the account.
Note: You won't be able to schedule a visit until you send the documents listed above and the account has been verified by Bernalillo County Metropolitan Detention staff.
Visits are 30 minutes in length.
Each inmate can have two visits per week.

Remote Video Visitation Schedule

DAY	TIMES
SUNDAY	8:00AM - 5:30PM
MONDAY	8:00AM - 5:30PM
TUESDAY	8:00AM - 5:30PM
WEDNESDAY	8:00AM - 5:30PM
THURSDAY	8:00AM - 5:30PM
FRIDAY	8:00AM - 5:30PM
SATURDAY	8:00AM - 5:30PM

Remote Video Visiting an Inmate in the Bernalillo County Metropolitan Detention

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Bernalillo County Metropolitan Detention money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.