North Valley Complex

To search for an inmate in the North Valley Complex, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 702-671-3900 for the information you are looking for.

North Valley Complex Inmate Search

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about finding an inmate in the North Valley Complex, how the jail rosters work and what happens after an offender is arrested and booked. If you still have questions after reviewing these FAQs, call 702-671-3900 for further assistance.

The North Valley Complex maintains an average of 1080 offenders in custody on any given day. The North Valley Complex has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Clark County law enforcement agencies arrest and detain approximately 136,460 offenders.

How Do You Visit an Inmate in the North Valley Complex? What is the Schedule?

North Valley Complex VISITATION SCHEDULE

4916 N Sloan Lane
Las Vegas, NV 89115
702-671-3900

• REGISTER ONLINE WITH GTL Viapath or in person at the Clark County Detention Center located at 330 South Casino Center Blvd. This includes all visitation for those inmates housed at the North Valley Complex.
• Online registration is open 24 hours a day.  In person registration at CCDC is from 8:00 a.m. to 10:30 p.m. seven days a week. Visitors will schedule all visits via the Internet.
• The cost for the 25-minute remote video visit is $6.25, which is .25 cents per minute. Onsite visits are free.
• You must be on the inmate's visitor list.
• Inmates are allowed two 25-minute visits per week.
• A maximum of 3 guests are allowed per inmate.
• Visitors must have a government issued photo ID.
• Dress professionally with non-revealing clothing.

ON SITE VISITATION SCHEDULE - ALWAYS CALL 702-671-3900 TO CONFIRM VISITATION SCHEDULE!

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about North Valley Complex’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 702-671-3900 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the North Valley Complex?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about North Valley Complex’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 702-671-3900 for further assistance.

How Do You Deposit Money for an Inmate in the North Valley Complex?

How to Deposit Money into an Inmate's Account in North Valley Complex

To deposit money into the account of an inmate in Clark County, follow these instructions:

• Create an account with Touchpay Services, a GTL company.
• 
• Select Nevada.
• Select North Valley Complex
• Enter the Inmate ID of your inmate.  This can be found by calling 702-671-3900 or by looking up the inmate's name in the Inmate Search link.
• Enter your billing information and send money.
• You can also deposit cash using the kiosk at the North Valley Complex.  To do this you need the Inmate's ID Number and the Facility Locator Number for Clark County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our Send Money Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about North Valley Complex’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 702-671-3900 for further assistance.

How Do I Receive Phone Calls from an Inmate in the North Valley Complex?

How Do You Communicate with an Inmate in the North Valley Complex by Phone

Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for North Valley Complex, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the North Valley Complex Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about North Valley Complex’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 702-671-3900 for further assistance.

How do I Mail an Inmate in the North Valley Complex, and what can I send them?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about North Valley Complex’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 702-671-3900 for further assistance.

Can I purchase Commissary Online for an Inmate in the North Valley Complex, and what can I purchase?

North Valley Complex allows pre-determined commissary packs to be purchased by friends and family of inmates.  

The service they use is called icaregifts.

Instructions

1.    Register here.
2.    Click the "Find an Inmate" button and enter your loved one’s first name, last name, or inmate number. When the information is entered correctly, click the “Search” button to confirm they are in the system.
3.    Select the icare gift you want to send them.
4.    Confirm the order in your confirmation email.
5.    North Valley Complex has up to 30 days to give your icaregift pack to your inmate.
6.    You will receive a confirmation email when it is delivered.

There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 

They range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper…

… to $104.99 for a box of 85 snack and food items…

… with many gift packs priced in between.

Resources
Frequently Asked Questions (you must have an inmate chosen in order to review these FAQs for North Valley Complex

Contact Info:
888-439-5020 - 8AM–9PM ET, 7 days a week.

How to Send a Carepack Commissary Package Directly to an Inmate in Clark County

To send a commissary carepack (food, snacks and goods) directly to an inmate in North Valley Complex follow these steps:

• Register here to create an account with icaregifts for Clark County.
• 
• Choose Nevada, then North Valley Complex, and then the products you want shipped to them, and input your payment method. 
• NOTE: There may be a limit on how much product you can send your inmate in Clark County at any one time.
• There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
• The gift packs for inmates in Clark County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping Commissary packages to an inmate in North Valley Complex, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page for Clark County.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about North Valley Complex’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 702-671-3900 for further assistance.

How Can I Communicate with an Inmate in the North Valley Complex using an Online Messaging Service?

Emailing and Texting Messages, Photos & Videograms

North Valley Complex contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select North Valley Complex,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

How to Communicate with an North Valley Complex Inmate by Mail and by Email

To mail or email an inmate in Clark County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

• All mail sent to an inmate at the North Valley Complex must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• All mail must include the facility's address, as well as the inmate's name and assigned number.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The North Valley Complex has a zero-tolerance policy regarding mail violations. 
• All the information you need to understand mail and email policies can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

Emailing Messages & Photos

Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
 
If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select North Valley Complex,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Clark County inmate photos and videos.

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Clark County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about North Valley Complex’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 702-671-3900 for further assistance.

Do Inmates in the North Valley Complex have Access to Tablets or Computers?

North Valley Complex allows inmates access to tablets to use for the services provided by 'gettingout'.

The devices are similar to common handheld tablets, but are made exclusively by GettingOut, a GTL / Viapath company.
Tablets offer specialized content and services for inmates to use during their stay at North Valley Complex, such as:

• Music
• Books
• Games
• Education
• News
• Radio
• Television
• Read mail and messages
• Video visits

-  Free services are already available for use on the device at North Valley Complex.
-  Subscription services are funded separately by family and friends with deposits made into an inmate’s Debit Link account.
-  North Valley Complex Inmates will then be able to purchase subscription services and premium content to enjoy.

What Does a Tablet Cost?

To estimate costs for tablets and other services such as phone calls, sign in to your account and click “Rate & Fees Calculator” in the footer (bottom of the page), but the following gives you a general idea.

Game Center:

30-Day Subscription: $4.99, with an additional $1.00 service infrastructure charge ($5.99)

Fourteen-Day Subscription: $2.99, with an additional $0.75 service infrastructure charge ($3.74)

Seven-Day Subscription: $1.99, with an additional $0.50 service infrastructure charge ($2.49)

Unlimited eBooks:

Thirty-Day Subscription: $1.99, with an additional $1.00 service infrastructure charge ($2.99)

Fourteen-Day Subscription: $0.99, with an additional $0.75 service infrastructure charge ($1.74)

Seven-Day Subscription: $0.49, with an additional $0.50 service infrastructure charge ($0.99)

Streaming Music:

Thirty-Day Subscription: $8.99, with an additional $16.00 service infrastructure charge ($24.99)

Fourteen-Day Subscription: $5.99, with an additional $9.00 service infrastructure charge ($14.99)

Seven-Day Subscription: $2.99, with an additional $5.00 service infrastructure charge ($7.99)

Newsfeed

Thirty-Day Subscription: $3.99, with an additional $6.00 service infrastructure charge ($9.99)

Fourteen-Day Subscription: $1.99, with an additional $5.00 service infrastructure charge ($6.99)

Seven-Day Subscription: $0.99, with an additional $3.00 service infrastructure charge ($3.99)

Same Day Subscription Services

Game Center: $0.99, with an additional $0.50 service infrastructure charge ($1.49)

Unlimited eBooks: $0.25, (Total = 0.25)

Newsfeed: $0.24, with an additional $0.75 service infrastructure charge ($0.99)

FM Radio: $0.24, with an additional $0.25 service infrastructure charge ($0.49)

All Subscription and message credit pricing is subject to state and local taxes. 

Replacement Components - should your inmate break it...

Tablet: $249.99 per each

Charger: $8.99 per each

Earbuds: $2.99 per each

How Inmates Can Use a Tablet to Access Services at North Valley Complex

To find out how to get access to a tablet for inmate read the following:

1.  First, Register or Sign In to GettingOut/GTL

2.  Purchase the services you want for your North Valley Complex inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about North Valley Complex’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 702-671-3900 for further assistance.

What are the other Jails in the Neighboring Counties surrounding Clark County?