Franklin County Jail & House of Correction

To search for an inmate in the Franklin County Jail & House of Correction, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 413-774-4014 for the information you are looking for. You can also look up an inmate's Criminal Court Case information and the Franklin County Court Docket.

Franklin County Jail & House of Correction Inmate Search

The Franklin County Jail & House of Correction maintains an average of 354 offenders in custody on any given day. The Franklin County Jail & House of Correction has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Franklin County law enforcement agencies arrest and detain approximately 11,080 offenders.

The following charts of Franklin County inmate population demographics are updated daily. The information shown is for today. For research purposes we have broken down the inmates by sex, age, ethnicity, and criminal charges.

The information is compiled from the Franklin County Corrections Department, the state of Massachusetts Department of Corrections, as well as the United States Department of Justice and Census Bureau records. It represents every person in custody in Franklin County.

For complete information on how to get directions, bond, visit, mail, send and receive email and texts, receive phone calls, and send money or commissary to an inmate, find arrest information for Franklin County and other counties surrounding this one, scroll down this page. We have a section for each.

We also provide photos of the jail that we have collected over the years.

How Do You Visit an Inmate in the Franklin County Jail & House of Correction? What is the Schedule?

Franklin County Jail & House of Correction ON-SITE VISITATION SCHEDULE

(scroll down for remote video visitation information)

160 Elm Street
Greenfield, MA 01301
413-774-4014

• Visits are 30 minutes.
• Visitation schedule subject to change.
• A maximum of 3 guests are allowed per an on-site video session, one being a child.

VISITATION HOURS

POD A
TUESDAY - 6:00 PM - 8:30 PM
THURSDAY - 1:30 PM - 4:00 PM

​POD B / Women's Unit
TUESDAY - 1:30 PM - 4:00 PM (Med, Min & P/R)
FRIDAY - 7:00 PM - 8:30 PM (Med, Min & P/R)
SATURDAY - 4:30 PM - 5:30 PM (Min & P/R)

​POD C
THURSDAY - 6:00 PM - 8:30 PM
SATURDAY - 1:30 PM - 4:00 PM

​POD D
WEDNESDAY - 1:30 PM - 4:00 PM
SATURDAY - 6:00 PM - 8:30 PM

​KIMBALL HOUSE & MINIMUM SECURITY
WEDNESDAY - 6:00 PM - 8:00 PM
FRIDAY - 5:30 PM - 7:00 PM

​PROTECTIVE CUSTODY
FRIDAY - 1:00 PM - 2:30 PM (FEMALE)
FRIDAY - 2:30 PM - 4:00 PM (MALE)
WEDNESDAY - 4:30 PM - 5:30 PM (MALE)
WEDNESDAY - 6:00 PM - 7:00 PM (FEMALE)

Franklin County Jail & House of Correction REMOTE (at home) VIDEO VISITATION SCHEDULE

Schedule Video Visits online with Securus

• All visits must be scheduled at least 24 hours in advance.
• Visitation Schedule subject to change.

REMOTE VISITATION SCHEDULE

Attorneys have access to their clients during the following times:

8:00 AM - 9:00 PM

• Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
• Attorneys may call 413-774-4014 for questions or appointments.

Franklin County Jail & House of Correction uses Securus Video Connect for Remote Inmate Video Visitation. 

Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk. 

Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.

What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.

How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that Franklin County Jail & House of Correction inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.

Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.

Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
Franklin County Jail & House of Correction Pricing.
Securus Contact Information.
iphone app
Android app

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail & House of Correction’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 413-774-4014 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Franklin County Jail & House of Correction?

Franklin County Jail & House of Correction REMOTE (at home) VIDEO VISITATION SCHEDULE

Schedule Video Visits online with Securus

• All visits must be scheduled at least 24 hours in advance.
• Visitation Schedule subject to change.

REMOTE VISITATION SCHEDULE

Attorneys have access to their clients during the following times:

8:00 AM - 9:00 PM

• Inmates cannot be seen during mealtimes, lockdowns and emergency situations.
• Attorneys may call 413-774-4014 for questions or appointments.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail & House of Correction’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 413-774-4014 for further assistance.

How Do You Deposit Money for an Inmate in the Franklin County Jail & House of Correction?

There are multiple ways to add money to an inmate's account at Franklin County Jail & House of Correction, using Access Corrections Secure Deposits

1. Online - Making a deposit using a verified Visa or Mastercard online, or using their Apple or Android App.
2. By phone - Dial 866.345.1884 to reach their 24/7 Access Corrections domestic call centers.
3. Jail Lobby Kiosk - Kiosks accept cash, credit cards, and debit cards.
4. Mail-in Lockbox - Friends or Family who do not have a credit or debit card can mail money orders to their secure lockbox to make deposits to an inmate’s account. Depositors use a customized form that captures all needed information. Upon receipt, they process and post the deposits to the inmate's trust fund in approximately 48 hours.

Money orders may be mailed to inmates at:
Access Corrections
P.O. Box 12486
St. Louis, MO 63132

Money orders must be made out to "Access Secure Deposits".
Include the state, city, inmate name and ID number on all money orders.

5. Walk-in Cash Deposits - Go to any Cash Pay Today location to deposit cash to your inmate's account.

Secure Deposits - Frequently Asked Questions
Secure Deposits - Video Tutorial on How it Works
Secure Deposits - Help Pages

Customer Service Contacts:
Phone: 866-345-1884
Email: customerservice@accesscorrections.com
Online Chat - Look for 'bubble' on bottom right of the page linked here.

How to Send Money to an Inmate in Franklin County

To send commissary money to an inmate in Franklin County Jail & House of Correction follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select Massachusetts, then select Franklin County Jail & House of Correction, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Franklin County Jail & House of Correction.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail & House of Correction’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 413-774-4014 for further assistance.

How Do I Receive Phone Calls from an Inmate in the Franklin County Jail & House of Correction?

How an Inmate Makes a Phone Call to You or Others from Franklin County Jail & House of Correction

To set up a phone account so that your inmate can call you from Franklin County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Franklin County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail & House of Correction’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 413-774-4014 for further assistance.

How do I Mail an Inmate in the Franklin County Jail & House of Correction, and what can I send them?

Franklin County Jail & House of Correction Inmate Mail Guidelines

Postcards
The Franklin County Jail & House of Correction allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.

Envelopes
The Franklin County Jail & House of Correction also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Franklin County Jail & House of Correction
160 Elm Street
Greenfield, MA 01301

Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Franklin County Jail & House of Correction
160 Elm Street
Greenfield, MA 01301

Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Franklin County Jail & House of Correction allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Franklin County Jail & House of Correction standards will be disposed of. 
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Franklin County Jail & House of Correction
160 Elm Street
Greenfield, MA 01301

Franklin County Jail & House of Correction Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Franklin County Jail & House of Correction there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Franklin County Jail & House of Correction:
Inmate's Full Name & Inmate ID#
Franklin County Jail & House of Correction
160 Elm Street
Greenfield, MA 01301

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail & House of Correction’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 413-774-4014 for further assistance.

Can I purchase Commissary Online for an Inmate in the Franklin County Jail & House of Correction, and what can I purchase?

Franklin County Jail & House of Correction contracts with Access Securepak (aka MyCarePak) for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select Massachusetts.
3. Select Franklin County Jail & House of Correction.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at customerservice@securepak.net.
* You can write them at:
    Access Securepak
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Franklin County Jail & House of Correction staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Franklin County Jail & House of Correction's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

How to Send Money to an Inmate in Franklin County

To send commissary money to an inmate in Franklin County Jail & House of Correction follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select Massachusetts, then select Franklin County Jail & House of Correction, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Franklin County Jail & House of Correction.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail & House of Correction’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 413-774-4014 for further assistance.

How Can I Communicate with an Inmate in the Franklin County Jail & House of Correction using an Online Messaging Service?

Franklin County Jail & House of Correction uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation').

Steps: 
1.  Sign up for eMessaging
2. Find your inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

Things you CAN do:
1.  You CAN ONLY send messages from the Securus website, or with the Securus app. (links below).
2. You CAN transfer ‘stamps’ to your inmate.
3. You CAN deposit money to your inmate, and they can purchase ‘stamps’ on their end.
4. Each time you send a message, you CAN pay for them to reply.
5. You CAN send photos. (Jail staff will review for appropriateness) 

Things you CANNOT do:
1.  You CANNOT use your own personal email to send messages.
2. You CANNOT send any message or photo that would normally be rejected by regular mail.

Other Things:
1.  Photos must be .jpg, .jpeg or .png.
2. eMessages and photos must meet the jail’s standards for regular mail.
3. If your eMessage or Photo is rejected you will be notified of the reason, but you will NOT get a refund.

What is the cost of sending inmate messages?

• Send a text Message - 1 stamp
• Purchase a reply for your inmate - 1 stamp
• Attach up to 5 photos - 1 stamp each photo
• Share up to 5 eCards - 1 stamp each eCard
• Send just a photo with no text - 1 stamp
• Send a 30 second VideoGram - 3 stamps

What can your inmate do with digital 'stamps'?

• Reply to your eMessage if you attach a return stamp
• Receive transferred stamps you share with them (no cost to transfer)
• When available, they can purchase their own stamps from their Inmate Debit Account

Contact Information and Help:
eMessaging FAQ  
eMessaging Signup & Helpful Information  
Online Customer Service Support 
Phone Support: 972-734-1111 or 800-844-6591
iphone app
Android app

Mailing Check payments
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-075

How to Send a Text or Email Message to an Inmate in Franklin County Jail & House of Correction

To send a text or email message to a Franklin County inmate, do the following:

Franklin County Jail & House of Correction uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Franklin County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Franklin County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Franklin County information for sending secure messages to an inmate in Franklin County Jail & House of Correction, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail & House of Correction’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 413-774-4014 for further assistance.

Do Inmates in the Franklin County Jail & House of Correction have Access to Tablets or Computers?

Franklin County Jail & House of Correction now offers Securus 'SecureView' Tablet Rentals to their inmates.

  
Securus is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.

The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:

• Phone Calls - Inmates may make calls directly from their tablet allowing for more privacy. The rates are the same as the phones in the unit, and the calls are still recorded and monitored.
• eMessaging - Communicate via a text based message or picture. Fee based system.
• Job Search - Using JobView, a secure job search application, inmates have the ability to see what jobs are available when they are released.
• Education - Free educational platform and course catalog that provides thousands of educational resources.
• Self Help -Inmates have daily access to mental health and addiction recovery programming.
• Music - Top-40, Hip-Hop, Country, Rock, Gospel, and more.
• Law Library -  Legal research with up-to-date case information.
• eBooks - Thousands of available titles.
• Religion - Religious resources for spiritual guidance.
• Games - Inmates can play their favorite games. Available through monthly subscriptions
• Facility Services - Digital access to submitted forms, requests, facility documents, and notifications from staff.

Here's how it works:

• Register here.  It is recommended you use Chrome or Firefox.
• Pay for the subscription using Paypal.
• You get charged the 1st of each month. 
• You get charged a full month even if it's only used for a partial month.
• No activation or early termination fees.
• Your inmate will receive their tablet in 3-5 business days, after you pay.

Questions:

• By phone - 800-844-6591 or 972-734-1111.
• By email - tablets@securustech.net

How to Rent a Tablet for an Inmate in Franklin County Jail & House of Correction

To rent a tablet for an inmate in Franklin County follow these instructions:

• Register here.  It is recommended you use Chrome or Firefox.
• Pay for the subscription using Paypal.
• You get charged the 1st of each month. 
• You get charged a full month even if it's only used for a partial month.
• No activation or early termination fees.
• Your Franklin County inmate will recieve their tablet in 3-5 business days, after you pay.

If you have any questions:

• Call - 800-844-6591 or 972-734-1111.
• Email - tablets@securustech.net

For all Franklin County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Franklin County Jail & House of Correction’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 413-774-4014 for further assistance.

What are the other Jails in the Neighboring Counties surrounding Franklin County?