Elmwood Women's Correctional Complex Remote Inmate Video Visits

Elmwood Women's Correctional Complex

Address:
701 South Abel Street
Milpitas, CA 95035
Phone:
408-957-5300

Schedule a Video Visit with an Inmate at the Elmwood Women's Correctional Complex

Elmwood Women's Correctional Complex values the importance of keeping inmates connected to their families and friends. Maintaining close relationships with loved ones is crucial for an inmate's successful reintegration upon release and helps reduce the likelihood of reoffending.

One way Elmwood Women's Correctional Complex supports this (or will soon) is by offering remote video visitation. This system allows loved ones to connect with inmates via video kiosks inside the jail or through tablets, provided by a third-party service working with the facility.

The benefits of video visitation include:

• It boosts inmate morale.
• Enables inmates to maintain contact with family, friends, and children.
• Reduces the time and cost required for staff to manage in-person visits.
• Generates revenue for the facility.
• Helps prevent the spread of illnesses.
• Limits the possibility of contraband entering the jail.

For more information on video visits, call the facility at 408-957-5300, or scroll down for answers to Frequently Asked Questions.

Elmwood Women's Correctional Complex VISITATION SCHEDULE, POLICIES & GUIDELINES

Women's Visitation Entrance is located at:
701 S. Abel Street
Milpitas, CA 95035

Visitation Questions: Monday-Friday: 8:00 am–12:00 pm, 1:00 pm–4:30 pm - 408-957-5900

REGISTRATION and APPLICATION PROCESS

• Everyone wishing to visit a Elmwood Women's Correctional Complex inmate must first register and apply for permission.
• If you are unable to register online, you must print out, and fill in this form, them mail it in to:
  Department of Correction Elmwood Complex
  Attn: Visiting Office
  701 South Abel St.
  Milpitas, CA 95035
• The Online Visitor Registration (OVR) system approval process may take up to seven business days to complete. A valid email address must be provided in order for you to receive notification of your application’s approval status.   
  If you do not have a valid email address, call 408-808-2804, after a seven-day waiting period, to check on your application status. Responses by telephone may be delayed.  
• Scoll down for the section that is titled Elmwood Women's Correctional Complex Visitation Application Process for further instructions, as well as reasons for denial, and the appeal process.
• If you are already registered at one facility, even if it was at a previous time, you can use the same registration to schedule visits here.

INMATE VISITS - Read carefully!

• Inmates may have up to two 30-minute visits per week and one visit per day (Sunday being the first day of the week), space permitting.
• Up to two (2) adults may visit. The visits are shared (both adults enter at the same time).
• Check in is 45 minutes before the scheduled visit. 
• Adult visitors must have a government picture ID.
• Children who are 18 years or older will be counted as adults and must have their own account/register in the OVR system.
• Children must be biologically related to the Adult visitor or the inmate.
  A reasonable number of children may visit as long as they are constantly supervised and remain well behaved.  
  An original and/or notarized birth certificate is required for each child at the time of each visit. 
• Visitors may bring in one car key, and if with infant – one diaper, a reasonable amount of wipes and one pre-mixed formula/white milk bottle per child. 
• Don't wear jewelry, a bra with a metal wire, or any metal, as you have to pass through a metal detector.

WOMEN'S FACILITY VISITING SCHEDULE

Elmwood Women's Correctional Complex requires all visitors to register prior to visiting an inmate. 

Your application, meaning you, will be reviewed by staff, who will ether approve you or deny you the right to visit an inmate.

Reasons for denial to visit an inmate in the Elmwood Women's Correctional Complex:

• You were in our custody within the past 60 days.
• You have an open or pending court case.
• You have been convicted of a felony and served time in state prison. It is a felony to be on jail grounds without written consent from the Commander (California Penal Code 4571).
• You were convicted of a misdemeanor within the past 3 years.
• You have a No Contact Restraining Order involving the inmate you wish to visit.
• You are on probation or parole.
• You have an active warrant.
• You are currently out on bail for an open or pending court case.
• You have previous convictions for violence, assaultive behavior, sexual offenses or offenses committed while in custody.
• Any other factor that causes the Sheriff’s Office to deem granting visitation a risk to facility and staff safety and security.
• Approval or denial of any visitor is at the discretion of jail administration.

The Santa Clara County Jail Staff can't give you the reason you were denied, but if any of the reasons apply to you but believe you should be given special consideration, you can request reconsideration by writing a letter with explanation to:
Elmwood Women's Correctional Complex Jail Commander
County of Santa Clara | Office of the Sheriff | Custody Bureau
150 W. Hedding Street
San Jose, California 95110

In your letter please include your full name, date of birth, driver’s license / ID#, your current address, telephone number. These are the instructions for writing a letter to the Facility Commander 

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Elmwood Women's Correctional Complex money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.