Men's & Women's Transitional Facility

To search for an inmate in the Men's & Women's Transitional Facility, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 650-599-3000 for the information you are looking for. You can also look up a list of criminal courts for San Mateo County and every other county in California.

Men's & Women's Transitional Facility Inmate Search

The Men's & Women's Transitional Facility maintains an average of 350 offenders in custody on any given day. The Men's & Women's Transitional Facility has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year San Mateo County law enforcement agencies arrest and detain approximately 48,760 offenders.

How Do You Visit an Inmate in the Men's & Women's Transitional Facility? What is the Schedule?

Men's & Women's Transitional Facility ON SITE INMATE VIDEO VISITATION SCHEDULE

1300 Maple Street
Redwood City, CA 94063
650-599-3000

• All visitors must pre-register at www.smartjailmail.com one day in advance.
  
• All visitors must be registered and approved to visit using the smartjailmail video visitation system, before registering for a visit.
• All visitors can utilize the video visitation stations at Maple Street Correctional Center to visit inmates.
• All visitors can register for the visit by using the smartjailmail website.
  NOTE:
  There are limited number of visits that can be scheduled by calling 650-599-3000 instead.  Scheduling a visit:
  To do this you must call to register at least one day ahead of your visit by calling 650-363-4000 between the hours of 6:30 A.M. and 9:30 P.M.
  
  The Day of the Visit
• Visits are 45 minutes.
• Only one person allowed per visit. You must at least 18.  Children not allowed.
• State or Federal government issued ID only.
• On the day of the visit you must check in AT LEAST 15 minutes prior to their visitation start time and no more than 45 minutes prior to the scheduled visit.
• Visitors arriving late (less than 15 minutes late) will only receive the balance of the remaining visit time.
• If a visitor is more than 15 minutes late the visit is automatically cancelled.
• Cancelled visits will not be rescheduled. All visiting times will end on schedule.
• Additional Rules ... Mostly common sense, but important nonetheless.

Men's & Women's Transitional Facility uses Smart Communications for Remote Video Visitation between inmates and their loved ones.

How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.

Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.

Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.

This link explains everything you need to know about Smart Communications Video Visitation.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Men's & Women's Transitional Facility’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Men's & Women's Transitional Facility?

Men's & Women's Transitional Facility ON SITE INMATE VIDEO VISITATION SCHEDULE

1300 Maple Street
Redwood City, CA 94063
650-599-3000

• All visitors must pre-register at www.smartjailmail.com one day in advance.
  
• All visitors must be registered and approved to visit using the smartjailmail video visitation system, before registering for a visit.
• All visitors can utilize the video visitation stations at Maple Street Correctional Center to visit inmates.
• All visitors can register for the visit by using the smartjailmail website.
  NOTE:
  There are limited number of visits that can be scheduled by calling 650-599-3000 instead.  Scheduling a visit:
  To do this you must call to register at least one day ahead of your visit by calling 650-363-4000 between the hours of 6:30 A.M. and 9:30 P.M.
  
  The Day of the Visit
• Visits are 45 minutes.
• Only one person allowed per visit. You must at least 18.  Children not allowed.
• State or Federal government issued ID only.
• On the day of the visit you must check in AT LEAST 15 minutes prior to their visitation start time and no more than 45 minutes prior to the scheduled visit.
• Visitors arriving late (less than 15 minutes late) will only receive the balance of the remaining visit time.
• If a visitor is more than 15 minutes late the visit is automatically cancelled.
• Cancelled visits will not be rescheduled. All visiting times will end on schedule.
• Additional Rules ... Mostly common sense, but important nonetheless.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Men's & Women's Transitional Facility’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

How Do You Deposit Money for an Inmate in the Men's & Women's Transitional Facility?

There are multiple ways to add money to an inmate's account at Men's & Women's Transitional Facility, using Access Corrections Secure Deposits

1. Online - Making a deposit using a verified Visa or Mastercard online, or using their Apple or Android App.
2. By phone - Dial 866.345.1884 to reach their 24/7 Access Corrections domestic call centers.
3. Jail Lobby Kiosk - Kiosks accept cash, credit cards, and debit cards.
4. Mail-in Lockbox - Friends or Family who do not have a credit or debit card can mail money orders to their secure lockbox to make deposits to an inmate’s account. Depositors use a customized form that captures all needed information. Upon receipt, they process and post the deposits to the inmate's trust fund in approximately 48 hours.

Money orders may be mailed to inmates at:
Access Corrections
P.O. Box 12486
St. Louis, MO 63132

Money orders must be made out to "Access Secure Deposits".
Include the state, city, inmate name and ID number on all money orders.

5. Walk-in Cash Deposits - Go to any Cash Pay Today location to deposit cash to your inmate's account.

Secure Deposits - Frequently Asked Questions
Secure Deposits - Video Tutorial on How it Works
Secure Deposits - Help Pages

Customer Service Contacts:
Phone: 866-345-1884
Email: customerservice@accesscorrections.com
Online Chat - Look for 'bubble' on bottom right of the page linked here.

How to Send Money to an Inmate in San Mateo County

To send commissary money to an inmate in Men's & Women's Transitional Facility follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select California, then select Men's & Women's Transitional Facility, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Men's & Women's Transitional Facility.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Men's & Women's Transitional Facility’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

How Do I Receive Phone Calls from an Inmate in the Men's & Women's Transitional Facility?

How Do Inmates in Men's & Women's Transitional Facility Make Phone Calls?

To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:

• Men's & Women's Transitional Facility uses the services of IC Solutions.
• 
• Register with them online or call them at 888-506-8407. 
• Agents are available 24 hours a day, and speak both English & Spanish.
• Services for San Mateo County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in San Mateo County.
• Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Men's & Women's Transitional Facility’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

How do I Mail an Inmate in the Men's & Women's Transitional Facility, and what can I send them?

Men's & Women's Transitional Facility Inmate Mail Guidelines

Postcards
The Men's & Women's Transitional Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.

Envelopes
The Men's & Women's Transitional Facility also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Smart Communication-San Mateo County Jail - CA
P.O. BOX 9126
Seminole, FL 33775-9126

Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Men's and Women's Transitional Facility
1300 Maple Street
Redwood City, CA 94063

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Men's & Women's Transitional Facility allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Men's & Women's Transitional Facility standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Men's and Women's Transitional Facility
1300 Maple Street
Redwood City, CA 94063

Men's & Women's Transitional Facility Inmate Mail Guidelines

Postcards
The Men's & Women's Transitional Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Men's & Women's Transitional Facility also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Smart Communication-San Mateo County Jail - CA
P.O. BOX 9126
Seminole, FL 33775-9126

Legal Mail

Send all legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Men's and Women's Transitional Facility
1300 Maple Street
Redwood City, CA 94063

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Men's & Women's Transitional Facility allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Men's & Women's Transitional Facility standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Men's and Women's Transitional Facility
1300 Maple Street
Redwood City, CA 94063

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Men's & Women's Transitional Facility’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

Can I purchase Commissary Online for an Inmate in the Men's & Women's Transitional Facility, and what can I purchase?

Men's & Women's Transitional Facility contracts with Access Securepak (aka MyCarePak) for families to send pre-determined packages of commissary items to your inmate.

Access Securepak carries over 1,000 different items in the following categories:
- Food and Snacks
- Personal Hygiene Products
- Electronics
- Apparel

Registration Process:
1. Register here.
2. Select California.
3. Select Men's & Women's Transitional Facility.
4. Find your Inmate.
5. Deposit Funds.
6. Order Commissary Items.
Once you are logged in, you will receive instructions on how much (and what products) you can send your inmate.
Contact Information:
* If you have any questions, you can call Access Securepak at 800-546-6283.
* You can email My Care Pack at customerservice@securepak.net.
* You can write them at:
    Access Securepak
    10880 Linpage Place
    St. Louis, MO 63132

* You can Live Chat with a Representative online: (bottom left corner of page)
   Monday-Friday, 7:30 a.m.–11 p.m. CST, 
   and Saturdays, 10 a.m.–4 p.m. CST.

*Note* Access Securepak will issue a refund for or replace broken, damaged, or missing products reported by Men's & Women's Transitional Facility staff. They will not honor reports of discrepancies from inmate's families or friends.
My CarePack is the Men's & Women's Transitional Facility's outside vendor for Commissary Items. They have a very good mix of Chips, Snacks, Candy, Meat, Seafood, Hygiene products, Letter writing materials, Electronics and Apparel items for sale on their website.

*NOTE* -- Once you are fully registered and have selected the inmate you wish to send commissary to, you will receive instructions on how much you can deposit, how much (and what) you can purchase for your inmate, and how often you can send commissary.

How to Send Money to an Inmate in San Mateo County

To send commissary money to an inmate in Men's & Women's Transitional Facility follow these steps:

• Register with Access Corrections by creating an account.
• 
• Select California, then select Men's & Women's Transitional Facility, and then the inmate you want to send money to.
• Choose the amount of money you want to send, and input your payment method.

For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Men's & Women's Transitional Facility.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Men's & Women's Transitional Facility’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

How Can I Communicate with an Inmate in the Men's & Women's Transitional Facility using an Online Messaging Service?

How Do Inmates in Men's & Women's Transitional Facility Make Phone Calls?

To receive phone calls from inmates in San Mateo County, or to assist them in making phone calls to other people, follow these steps:

• Men's & Women's Transitional Facility uses the services of IC Solutions.
• 
• Register with them online or call them at 888-506-8407. 
• Agents are available 24 hours a day, and speak both English & Spanish.
• Services for San Mateo County inmates and their families and friends include Collect Calling, PIN Debits, Purchasing Calling Cards, Voicemail & Prepaid calls.  In addition, IC Solutions provides secure messaging, sending photos, video phone calls and online deposits for inmates and their families in San Mateo County.
• Although rates are subject to change, they generally run about $0.21 per minute for phone calls.

Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.

For all the information regarding phone calls with San Mateo County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Men's & Women's Transitional Facility’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

Do Inmates in the Men's & Women's Transitional Facility have Access to Tablets or Computers?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Men's & Women's Transitional Facility’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 650-599-3000 for further assistance.

What are the other Jails in the Neighboring Counties surrounding San Mateo County?