Cuyahoga Community Based Correctional Facility Family & Friends Information

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Cuyahoga Community Based Correctional Facility Inmate Visitation Information and Schedule

In-person Visitation & Remote Video Visitation Information and Procedures

Step 1 - The Application

Inmates may request to place your name on his or her visiting list.

All visitors must then complete the application packet as part of the approval process. Leave the witness section blank on your application.

Once the application packet has been completed, please mail it to the institution to the attention of the individual’s case manager. If you do not know the case manager's name, please contact the Warden's office to have it provided. Once applications are submitted, the staff reviews the application and approves or denies per the visiting policy.

Probationers and parolees must obtain prior permission of the Warden and the written permission of their probation or parole officer in order to become an approved visitor. 

For reception center facilities (CRC and ORW), visiting applications shall be completed during the initial visit and are to be mailed in. 

Step 2 - The Initial Visit

Immediate family members shall be permitted to visit an inmate housed at a reception center.

The inmate shall also be permitted to identify one (1) significant support person other than a family member to be a visitor during the reception process.

Those individuals requesting to visit an inmate during reception shall complete a Visitor Application at the time of their first visit. In addition to the application form, visitors shall sign the Declaration of Understanding and the General Visiting Instructions.

An inmate may select one (1) person, to immediately be marked as “tentatively approved” on his/her visiting list at the reception center for the sole purpose of placing money on the inmate’s account.

In order to be approved for visitation, the visitor must submit an application and be approved.

While at reception (or a parent institution), inmates may request the mother/father of their children be added to the visiting list. They are required to follow the same application process as any other visitor and count towards the fifteen (15) person visiting list limitation.

Step 3 - The Visit

First check the Visitation Schedule for Cuyahoga Community Based Correctional Facility, located halfway down this page.

Arrive at least 30 minutes early to get processed and checked in.

Provide a government issued photo ID.

Dress appropriately. No seductive and professional clothes. Dress as if you were visiting someone's grandmother for the first time.


Cuyahoga Community Based Correctional Facility uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 



There are three ways to remotely visit your inmate:
1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select Cuyahoga Community Based Correctional Facility
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

  • **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
  • If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Cuyahoga Community Based Correctional Facility.
  • With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.