New Hanover Correctional Center

The North Carolina Department Of Adult Correction maintains a searchable public database of all of the inmates they have in custody.

In addition, the offender search contains information about prisoners, parolees, and probationers who are currently under supervision, and who have been discharged. It also contains those inmates who have absconded, or escaped.

The actual prison that an inmate is assigned to depends on factors such as security classification, remaining time of their sentence, gang affiliation, and location of their residence.

The North Carolina Department Of Adult Correction began in 1884, with the first state prison, Central Prison, near Raleigh.

Today the state of North Carolina's Prison System maintains 53 state correctional facilities.

With a staff of 10,000 correctional officers, as of the end of 2023 they oversee approximately 30,000 inmates. There are another 80,000 on parole and probation.

The following will explain the instructions, tricks and hacks you can use to find any inmate in custody with the North Carolina Department Of Adult Correction.

North Carolina Department Of Adult Correction Inmate Search Instructions

The North Carolina Department Of Adult Correction provides a limited amount of information you may want to know about any inmate in their system, however they do list every inmate. Inmates in custody have their crimes listed, as well as previous convictions. They also list all inmates who have been discharged.To look up an inmate, you need the full last name.  You may also need the first name as well, if its a common last name as there will be too many results for it to load.

The first set of results if you used the full last name will list their Name, Offender Number (DIN), Date of Birth, Race, and Age. Click on the linked Offender Number to get to the inmate's page.  

The inmate's page will have quite a bit of information, but no mugshot.

You can also look up a Parolee by either entering their name, or bring up a list by just entering a partial name, even just the first intitial of their last name.

And lastly, you can look up Escapees and Absconders.

There are five choices for putting money on an inmate's books at the New Hanover Correctional Center

1.   Money orders must be made payable to TouchPay and sent with a deposit slip to: 

For Trust deposits:
TouchPay Holdings, LLC
PO Box 174
Houston, TX 77001-0174

Funds will be available to the offender within ten business days - though TouchPay will make every effort to make funds available sooner.

Money order deposit slip available in both English and Spanish here.
Hoja de Depósito para Giros Bancarios disponible en ambos Español y Inglés aqui.

2. Commissary money can also be added to an inmates account at any time using any of these methods online.

3. Cash deposits to ConnectNetwork are now available at Western Union - Payment Code for TRUST: NCDAC TRUST

4. You can call customer service 24/7:
Advance Pay:  800-483-8314
Trust: 888-428-1845 New!
PIN Debit: 888-428-1845 
.... and get instructions for depositing money over the phone using a debit or credit card.

5.  Use the ConnectNetwork Mobile App

Apple ios Store

Google Play (Android)

New Hanover Correctional Center Inmate Visitation Information and Schedules

Inmates must obtain blank application forms from the facility. A maximum of 18 applications will be allowed per offender.

Inmates must mail the blank applications to those persons from whom they wish to receive a visit while incarcerated.

Fully completed applications must be returned to the prison facility (FROM THE VISITOR ONLY) where the offender is currently housed. Prison mailing addresses can be found on the prison facility webpages.

Call 910-251-2666 for current visitation schedule.

Each applicant age 16 and older, must choose one of the approved picture IDs and attach a copy to the application.

 - Driver license ID and state-issued ID's must be issued by any state Division of Motor Vehicles. (Minors under age 16 must have a copy of their birth certificate attached to the application.)

It is the inmate's responsibility to notify the visitor of their application status.

Under normal circumstances, inmates will be allowed no more than one visiting session per week not to exceed two hours. This does not include legal, law enforcement, or clergy visits.

The normal maximum number of visitors per visit will not exceed three approved visitors.

All visitors must pass through, and clear, a metal detector search.

All Visitors must dress in a non-seductive and professional manner. Dress as though you are visiting someone's grandmother for the first time.

Inmates validated as Security Threat Group Level 2 will be allowed contact visits with approved immediate family members.

Inmates validated as Level 3 will be allowed non-contact visits with approved immediate family members.

Inmates validated as Security Threat Level 2 or 3 will not be allowed visits with individuals who are not immediate family members.

There are three Ways to Communicate with an Inmate in the New Hanover Correctional Center by Phone

To get started you must first open an account with GTL Connect Network (aka Viapath Technologies)

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit  -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail  -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for New Hanover Correctional Center, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

How to deposit money for Inmate Communications:

• Online
• By phone by calling 877-650-4249
• Deposit by cash, visa or mc debit and credit cards in the New Hanover Correctional Center lobby kiosk
• By mail... Check or Money Order made out to:
  AdvancePay Service Department
  P.O. Box 911722
  Denver, CO 80291-1722
• Cash deposits to ConnectNetwork are also available at 26,000 retail locations nationwide including Walmart, ACE, Kmart, Kroger, and more. You’ll start the payment process online in your ConnectNetwork account, then complete your transaction with cash at a participating local retail store. Plus, many of these stores are open 24 hours a day, 7 days a week, 365 days a year. Find a retail store near you.

Using Text Behind to Mail Letters to a New Hanover Correctional Center Inmate

TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for New Hanover Correctional Center:

1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:

Inmate Name and Inmate Number
New Hanover Correctional Center North Carolina (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.

3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.

4.    All digital files are then forwarded to the offender’s assigned prison.

5.    New Hanover Correctional Center mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

• TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
• Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 

Here’s what happens when TextBehind receives a letter from an inmate:

• Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
• Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

• Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
• The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
• All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
• After the shipments, TextBehind has no control over the process.
• The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
New Hanover Correctional Center North Carolina (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

New Hanover Correctional Center Inmate Commissary Ordering

New Hanover Correctional Center uses the services of Union Supply Direct for friends and family to send items to inmates in North Carolina prisons.

Using Text Behind to Mail Letters to a New Hanover Correctional Center Inmate

TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for New Hanover Correctional Center:

1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:

Inmate Name and Inmate Number
New Hanover Correctional Center North Carolina (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.

3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.

4.    All digital files are then forwarded to the offender’s assigned prison.

5.    New Hanover Correctional Center mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

• TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
• Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 

Here’s what happens when TextBehind receives a letter from an inmate:

• Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
• Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

• Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
• The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
• All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
• After the shipments, TextBehind has no control over the process.
• The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
New Hanover Correctional Center North Carolina (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Once an inmate is convicted and sentenced for a violation of that state’s felony laws (and their sentence is more than one year in length), they are moved from the City or County Jail and sent to a State Prison in North Carolina. If the violation they are convicted of is a federal crime, they will be sent to a Federal Prison, but will not necessarily be doing their time in North Carolina.

North Carolina State Prisons are operated and maintained by the state government and are used to confine and rehabilitate criminals. State prisons are funded by state tax money. The fund is used to provide food and clothes to inmates and to hire employees to keep the prison running. Inmates in state prison enjoy certain privileges such as TV use and recreation, both indoor and outdoor. The number of privileges allowed depends on the security level of the prison, the inmate and the overall needs of the prison on a specific day.

North Carolina has minimum, medium and maximum security prisons. The Corrections Department in North Carolina also maintains low (or no) security residential settings and camps where inmates assist in state property maintenance and duties such as fighting fires. Almost all prisons provide ‘jobs’ where an inmate can earn a small hourly wage and even learn a trade. Some prisons even contract with call centers and handle phone calls on issues related to their state government. Criminals who have committed a violent crime or killed someone are likely housed in a maximum security prison. If the inmate in these prisons behave, they are also eligible to recreate and/or work as well.

In North Carolina Prisons rehabilitation is the stated goal but the reality is that they exist to punish inmates for their crimes and keep them from hurting or harming innocent people on the outside who follow the laws and live and act responsibly. The fact is that most prison systems are underfunded, overcrowded and are not able to spend time and money rehabilitating offenders. This is not the fault of the people hired to work in prisons, they are just victims of the lack of resources due to budgeting constraints.

State Inmate

Most states have Department of Corrections websites that allow you to type in a felon's first and last name and pull up inmates in that state.

If you need to find a sentenced inmate serving time in a state other than North Carolina, go here. To find an inmate in North Carolina, just scroll to the top of the page and click on the Inmate Search button.

Once you locate them click next to the inmate's name or on the link provided and it will show you which prison the inmate is housed in. If the inmate is no longer incarcerated, but is on parole/probation or discharged, it will tell you that as well. In addition, many state prison inmate pages show recent mug shots.

Federal Inmate

The federal prison system has its own inmate locator called the Bureau of Prisons Inmate Locator.

Type in the inmate's name and it will tell you where he or she is incarcerated and their projected release date. It also lists released federal prison inmates and the date they were released.

Federal inmates who are moved from one prison to another will show as "No longer in federal custody" on the system until they reach their next federal prison destination. This movement can take a few days to several months to complete, so keep checking back to find out where the inmate was taken.

ICE Inmates

The ICE Detainee Lookup allows friends, family members and interested parties to locate illegal and/or undocumented immigrants that are in the United States without permission.

Has the Inmate been recently arrested?... Try a County Jail

In many cases, the person you are looking for has either not been convicted or sentenced or has been sentenced and is awaiting transport to a State or Federal Prison and is still incarcerated in a City or County Jail.

To locate that person, go here to first find the State, and then the County where they were originally arrested or have been transported to. From there you can begin your search in our databases that contain the names and information of millions of inmates.

Jailexchange.com has all information on every jail and prison in the United States.