Fresh Start Residential Community Home Family & Friends Information

Fresh Start Residential Community Home uses Jpay for IRemote Inmate Visitation

Register here. (You are already registered if you signed up with Jpay for 'Phone' or 'Email').

Steps: 
1.  Sign up for Visitation
2. Find your inmate.
3. Purchase a book of Jpay ‘stamps’.
4. Schedule a Visit or send a Videogram.

Things you CAN do:
1.  You CAN ONLY do remote visits from the Jpay website, or with the Jpay app. (links below).
2. You CAN deposit money to your inmate, and they can use the credit on their end.
3. You CAN send a :30 second Videogram. (Jail staff will review for appropriateness) 

Things you CANNOT do:
- You CANNOT send a videogram or have a visit that would normally be rejected by the facility staff.

Other Things:
- If your Videogram is rejected you will be notified of the reason, but you will NOT get a refund.

What is the cost of visiting by video?

Typically $3.50 for 15 minutes. 

Other message costs:

• Send a text Message - 1 stamp
• Purchase a reply for your inmate - 1 stamp
• Attach up to 5 photos - 1 stamp each photo
• Share up to 5 eCards - 1 stamp each eCard
• Send just a photo with no text - 1 stamp
• Send a 30 second VideoGram - 3 stamps

What can your inmate do with digital 'stamps'?

• Reply to your Videogram with a message if you attach a return stamp.
• Receive transferred stamps you share with them (no cost to transfer)
• When available, they can purchase their own stamps from their Inmate Debit Account

Contact Information and Help:
eMessaging FAQ  
eMessaging Signup & Helpful Information  
Online Customer Service Support 
Phone Support: 800-574-5729
iphone app
Android app