Pontiac Medium-Security Unit Family & Friends Information

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Pontiac Medium-Security Unit Inmate Visitation

Step 1

Identify the person you would like to visit and their facility by utilizing the search tool.

Step 2

Ensure you are on the incarcerated individual's approved visitation list by writing them a letter. IDOC staff cannot verify whether you are on the individual's list.

Step 3

Schedule your visit online .

Step 4

Arrive at the facility at least 10 minutes prior to your scheduled visit time. Study and understand the Visitation Rules. 


You can also visit remotely online using GTL

Pontiac Medium-Security Unit offers Video Visitation for Inmates using the Services of GTL, aka ViaPath Techologies

In order to schedule and then visit an inmate using GTL you need to first register with GTL.

Next Steps:

  • Register yourself and all visitors.
  • Select Pontiac Medium-Security Unit
  • Select your inmate.
  • Schedule your preferred time for the visit.

For at-home video visits: Sign in to the visitation scheduling site 15 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit.
For on-site video visits: Arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required. 

All your questions can be answered after you register, at the Frequently Asked Questions page, or call 855-208-7349 during the following hours:
6AM – 4PM MST Monday – Friday, or 
7AM – 4PM MST Saturday – Sunday

Costs for Visits are subject to change but generally run less than $10.00 for a 30 minute visit.
Payment can be made with Visa, Mastercard debit, credit or gift cards.