Hawaii Youth Correctional Facility uses GettingOut for their Remote Video Visitation and/or Visit Scheduling.
There are three ways to remotely visit your inmate:
1. Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.
How it Works with GettingOut
1. Register an account.
2. Select Hawaii Youth Correctional Facility
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.
- **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages.
- If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at Hawaii Youth Correctional Facility.
- With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.
4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.
GettingOut will then guide you through the steps needed to arrange your remote visit.
Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.
