Kendall County Detention Center Remote Inmate Video Visits

TextBehind enables you to communicate with your incarcerated loved ones located inside the United States from anywhere in the world using text letters, kids' drawings, and custom greeting cards. Unlimited inmate reply letters are processed for electronic delivery to your smartphone and email at no extra charge.
The cost to send an electronic letter is approximately $1.00.

Here’s how it works for Kendall County Detention Center:
1.    All offender mail (paper and electronic) is addressed and delivered to TextBehind. Electronic mail is sent through the apps (iphone, Google Play). Paper mail is sent to the address below:
Inmate Name and Inmate Number
Kendall County Detention Center Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131
2.    If it was sent via TextBehind's app (iphone, Google Play), TextBehind can process it within one business day.
3.    An additional step is involved in processing mail that is sent using the U.S. Postal Service. TextBehind will  use a scanner to make digital files of the contents of the mailing—including cards, photos or artwork.
4.    All digital files are then forwarded to the offender’s assigned prison.
5.    Kendall County Detention Center mailroom prints approved pages and delivers them to the inmate.

IMPORTANT NOTES:

• TextBehind does not deliver any mail to the inmate directly, nor do they guarantee delivery of your letters to the inmates by the courier, jail or prison staff. Once they process your mail and ship them out on your behalf, they are out of the loop entirely. However, at times they may offer to resend your letters under certain strict conditions as a courtesy. 
• Inmates do not receive any invites when you add them, and neither do they need to accept the use of TextBehind service. Once you add the inmate, you can create letters for them. 

Here’s what happens when TextBehind receives a letter from an inmate:

• Upon receiving, TextBehind staff open their letters, scan, and upload high-quality images to your TextBehind account as a complimentary service. You are not required to have any money or credits balance in your TextBehind account to receive inmate letters.
• Next, you will receive a text and email alert to notify you of any new incoming reply letters. At that time, you can log into the TextBehind website or mobile app and view letters in your CONTACTS >> Click on Conversation Icon. 

YOU NEED TO KNOW THIS...

• Inmates do require a stamp to send out their letters to TextBehind using Postal Service.
• The cash or credit balance from your TextBehind account will not be shared with inmates as a substitute for the stamps. 
• All letters printed and shipped by TextBehind nationwide to virtually any jail or prison facility are delivered to the jails/prisons by couriers such as the USPS or FedEx as their standard process.
• After the shipments, TextBehind has no control over the process.
• The delivery of your letters depends on couriers and prison staff taking necessary action on time.

IMPORTANT TextBehind LINKS:
Register / Log in with TextBehind
Contact TextBehind with Questions
Add an Inmate to your list of Contacts

** Address to Mail letters using TextBehind **
Inmate Name and Inmate Number
Kendall County Detention Center Texas (note: please do not abbreviate the name)
P.O. Box 247
Phoenix, MD 21131

Why is TextBehind used by Lockups?
Due to the problem of letters and postcards containing, or soaked in contraband (drugs), TextBehind electronic and physical letters is replacing the former policy of allowing mail to be sent directly from inmate’s friends and family members, and vice versa.

Kendall County Detention Center Inmate Mail Guidelines

Postcards
The Kendall County Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.

Envelopes
The Kendall County Detention Center also allows envelopes to be mailed to inmates.

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Kendall County Detention Center, TX
PO Box 247
Phoenix, MD 21131

Legal Mail

Send all legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Kendall County Detention Center, TX
6 Staudt Street, Box #7
Boerne, TX 78006

Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Kendall County Detention Center allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Kendall County Detention Center standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Kendall County Detention Center, TX
6 Staudt Street, Box #7
Boerne, TX 78006

How to send a text or email to an inmate in Kendall County

To send and receive secure texts or emails from an inmate housed in Kendall County follow these instructions:

• Register and create an account with CIDNET.
• 
• Choose a Security PIN and Password.
• After logging in, from the Menu, choose the state of Texas, then the Kendall County Detention Center, then your inmate's name.
• Once you have completed this, the Kendall County Detention Center will have to give final approval for you to communicate by email with your chosen inmate.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues with Texting and Emailing an inmate in Kendall County, visit our full page guide. 

How to Make and Receive Phone Calls and Video Phone Calls from an Inmate in Kendall County

To register and sign up for a phone account with CIDNET Inmate Phone Service, follow the instructions below:

• Register and create an account with CIDNET.
• 
• Type in your Email, Time Zone and First & Last Name of your Kendall County Detention Center inmate.
  1. Click the Create Account button.
  2. Read the Terms of Use, then click Agree.
  3. Login to your email and open the CIDNET email.
  4. In the email, click the Complete Your Verification link.
  5. Choose a Security PIN and a Password.
  6. Click the Sign In button.
• After logging in, from the Menu, choose the state of Texas, then the Kendall County Detention Center, then your inmate's name.
• Once you have completed this, the Kendall County Detention Center will have to give final approval for you to set up a phone account with your inmate.

For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding making phone calls with an inmate in Kendall County, visit our full page guide. 

NOTE: All phone conversations are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.

How to Both Schedule a Visit and Have Remote Video Visitation with an Inmate incarcerated in Kendall County

To register and sign up for a visitation account with CIDNET Video Visitation Service, follow the instructions below:

• Register and create an account with CIDNET.
• 
• Type in your Email, Time Zone and First & Last Name of your Kendall County Detention Center inmate.
  1. Click the Create Account button.
  2. Agree to the terms.
  3. Login to your email and open the verification email sent by CIDNET. Click it.
  4. Choose a Security PIN and a Password.
  5. Click the Sign In button.
• After logging in, from the Menu, choose the state of Texas, then the Kendall County Detention Center, then your inmate's name.
• Once you have completed this, the Kendall County Detention Center will have to give final approval for you to set up a video visitation account with your inmate.

For all the information you need to know, including instructions, special links, policies, rules, tips and solutions to possible issues regarding regular visitation and remote video visits with an inmate in Kendall County, visit our full page guide. 

NOTE: All visits are recorded. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that CIDNET may be collecting voice prints for a database which they may be sharing with law enforcement agencies.

How to Deposit Money Online for an Inmate in Kendall County

To deposit money online for an inmate in Kendall County Detention Center follow these steps:

• 
• Register to open an account, or Sign In to JailATM, a service that acts as a bank for inmates in Kendall County.
• After registering and signing in, select 'Send Money Now'.
• Choose Texas, then choose Kendall County Detention Center
• Type in your inmate's last name or their Inmate ID.
• Select your inmate.
• Input an amount to deposit to your inmate in Kendall County Detention Center, and then input your payment method. 
• NOTE: There may be a limit on how much money you can send your inmate in Kendall County at any one time.
• If you need to phone customer support, call 877-810-0914.

For all information, tips and procedures for sending money to an inmate in Kendall County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Kendall County.