Robertson County Detention Facility Remote Inmate Video Visits

Robertson County Detention Facility

Address:
311 5th Avenue E.
Springfield, TN 37172
Phone:
615-384-7974

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Schedule a Video Visit with an Inmate at the Robertson County Detention Facility - Remotely or at the Jail

The Robertson County Detention Facility believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Robertson County Detention Facility is able to accomplish this is with GTL/Viapath remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and GTL.

The benefits of video visitation are:

• It keeps inmates happy.
• Allows the inmates to stay in touch with friends, family and children.
• It saves on staff time, thus money.
• Allows the jail to partake in a revenue share.
• Keeps viruses from spreading.
• Keeps contraband from entering the facility.

For more information on GTL/Viapath video visits and video messages, call the facility at 615-384-7974 or scroll down for a complete section of Frequently Asked Questions and Answers.

Remote Visitation with an Inmate at the Robertson County Detention Facility

Robertson County Detention Facility offers Video Visitation for Inmates using the Services of GTL, aka ViaPath Techologies

In order to schedule and then visit an inmate using GTL you need to first register with GTL.

Next Steps:

• Register yourself and all visitors.
• Select Robertson County Detention Facility
• Select your inmate.
• Schedule your preferred time for the visit.

For at-home video visits: Sign in to the visitation scheduling site 15 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit.
For on-site video visits: Arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required. 

All your questions can be answered after you register, at the Frequently Asked Questions page, or call 855-208-7349 during the following hours:
6AM – 4PM MST Monday – Friday, or 
7AM – 4PM MST Saturday – Sunday

Costs for Visits are subject to change but generally run less than $10.00 for a 30 minute visit.
Payment can be made with Visa, Mastercard debit, credit or gift cards.

Robertson County Detention Facility ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

311 5th Avenue E.
Springfield, TN 37172
615-384-7974

Schedule Video Visits online with GTL / Viapath

• ALL VISITS MUST be scheduled through the visitation office. Call 615-384-7971
• One internet-visit per week will be given free of charge.
• Schedule up to 5 days in advance
• Must schedule at least 1 day prior to visit
• Inmate can have 2 visits per day
• Inmate can have up to 10 visits per week
• Only 3 visitors per visit (1 visitor must be an adult)
• Must be at least 18 to schedule a visit
• The cost of an Internet Visit is $10.  Visits are scheduled in 20 minute blocks and are paid for by the visitor.  Accounts can be set up by using the link below.

ON SITE VISITATION SCHEDULE

Robertson County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

• All visits must be scheduled at least 24 hours in advance.
• Visitation Schedule subject to change.

REMOTE VIDEO VISITATION SCHEDULE

Remote Video Visiting an Inmate who is in the Robertson County Detention Facility

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Robertson County Detention Facility money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

Visitation Options, Hours, Schedules & Rules

Visitation times and schedules for remote visitation with an inmate at Robertson County Detention Facility with GTL are available to you after logging in and selecting the inmate you wish to visit with.

* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:

• Whether or not there are restrictions in place due to COVID or other factors such as security issues.
• The day of the week.
• Where the inmate is housed.
• The inmate's sex.
• Whether or not it is a Holiday.

* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Robertson County Detention Facility may allow you an extended visitation. Call 615-384-7974 to ask for special consideration.
* Call 615-384-7974 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.