Address:
4500 New Hwy 68
Madisonville, TN 37354
Phone:
423-442-3911
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the Monroe County Jail use correctpay.
2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 855-836-3364.
3. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the Monroe County Jail.
4. The Monroe County Jail may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the Monroe County Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 423-442-3911.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
5. The Monroe County Jail has a reception desk that may accept cash, money orders or cashier checks. Call 423-442-3911 to find out the specific hours for drop off times.
Cost to Send Money
To deposit between $1.00 and $300.00 the fee ranges from $1.50-$2.95, plus an additional 5%. *Rates are subject to change.
Examples:
correctpay.com Help
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
Monroe County Jail has its own methods for receiving money for inmates, and that information can be found above or by calling 423-442-3911 and asking, however all jails and prisons all receive money for an inmate’s trust and commissary account, as well as an account used for communications, pretty much the same way.
1. Mailing an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The Money order should be be made out to either the inmate or the facility, with the inmate’s name and ID# on the memo line of the check.
When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate.
Never send personal checks or cash either.
2. Deposit cash or use a debit or credit card to send an inmate money using an ATM machine that is usually located in the lobby or visitation area of the facility.
3. Some jails have a reception desk or booth that is open during certain hours that they will list on their website. They will accept cash, money orders or cashier checks. Other facilities that don’t have a human manning the desk will have mail drop where you can leave a money order or check. No cash can be left in these boxes.
4. There are multiple companies that jails and prisons contract with which accept inmate deposits online, by mail or over the phone, or even in ATM machines you can find in check cashing stores and retail outlets across the country.
If one of these companies (listed in the next question) works with Monroe County Jail, this information will be outlined above.
There are many companies competing for the accounts of jail and prison inmates. Their intention is to alleviate the staffing and financial responsibility of handling inmate’s accounts. They usually charge a fee equal to 3-5% of the total deposit.
The companies, in alphabetical order, are:
Access Corrections
AllPaid (aka GovPayNet)
Care A Cell
Cash Bond Online
CIDNET
City Tele Coin
CommissaryDeposit.com
Correct Solutions Group
Correctpay
Ctel
Edevo
Express Account
gettingout
GTL
Inmate Canteen
InmateSales
JailATM
Jail Pack Store (McDaniel Supply)
Jailpayments.com
Jpay
NCIC
JailCanteen (Oasis)
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
Tennessee Business Enterprise
Tiger
Touchpay
To send an inmate money by mail you first have to have the money converted to a money order, preferably from the US Post Office, or a Cashier’s Check. Never send cash, and never send a personal check.
To find the address for sending money to an inmate, call the jail at 423-442-3911.
Almost every facility contracts with a company that helps friends and families of inmates send them money. The list can be found above.
To find out who Monroe County Jail contracts with for inmate deposits, call them at 423-442-3911.
There are several ways to send money to an inmate into United States Bureau of Prisons.
There are three ways to deposit money in an inmate's account in the Federal Bureau of Prisons:
In order to do any of these you need to know the exact name the inmate is incarcerated under, and their Inmate ID# (aka Register Number)
If you can't find the inmate and Register Number online, use the online contact form to request help.
1. Monroe County Jail and Moneygram
You can send an inmate funds electronically using MoneyGram's ExpressPayment Program.
You can send money either online or at a Moneygram location.
- Funds are received and processed seven days per week, including holidays.
- Funds sent between 7:00AM - 9:00PM EST are posted within 2 to 4 hours.
- Funds sent after 9:00PM EST are posted at 7:00AM EST the following morning.
- If you have any questions you may contact BOP staff at 202-307-2712 between 8:00AM and 4:30PM EST.
NOTE: Do not send money until the inmate has actually arrived to the facility he has been assigned. At that point you can locate their location online.
Please visit https://www.moneygram.com/mgo/us/en/paybills, and enter the receive code 7932 or Federal Bureau of Prisons.
First time users will have to set up a profile and account.
A MasterCard or Visa credit card is required.
The maximum you can send is $300 at a time.
Locate the nearest agent by calling 800-926-9400 or finding a location online.
You'll need to complete a MoneyGram ExpressPayment Blue Form.
You can pay with cash or credit/debit Mastercard or Visa.
2. Monroe County Jail and Western Union.
- First, you need to know the exact spelling of the inmate's name and inmates ID #
NOTE: Do not send money until the inmate has actually arrived to the facility he has been assigned. At that point you can locate their location online.
You need to know these codes.
Codes:
Code City: FBOP, DC
State: DC
Senders Account #: Inmate's eight-digit register number with no spaces or dashes, followed immediately by the inmate's last name (example: 12345678DOE)
Attention: Inmate's full committed name
Western Union Facilities
Deposit funds in-person at Western Union.
Codes:
Code City: FBOP, DC
State: DC
Senders Account #: Inmate's eight-digit register number with no spaces or dashes, followed immediately by the inmate's last name (example: 12345678DOE)
Attention: Inmate's full committed name
If you have any questions you may contact BOP staff at 202-307-2712 between 8:00AM and 4:30PM EST.
3. Monroe County Jail and Mailing a Payment
- First, you need to know the exact spelling of the inmate's name and inmates ID #
NOTE: Do not send money until the inmate has actually arrived to the facility he has been assigned. At that point you can locate their location online.
When sending an inmate money by mail, the Monroe County Jail will only accept:
**Important Notes**
- Obtain a money order and include both the inmate's:
- Full committed name AND complete eight-digit register number on the money order.
- Non-postal money orders and non-government checks will be placed on a 15-day hold.
- If you have any questions you may contact BOP staff at 202-307-2712 between 8:00AM and 4:30PM EST.
Make sure your full name and return address is on the envelope.
Address the Money Order to:
Federal Bureau of Prisons
Insert Valid Committed Inmate Name
Insert Inmate Eight-Digit Register Number
Post Office Box 474701
Des Moines, Iowa 50947-0001
Inmate funds are the cash that an inmate has on themselves when they are booked into jail, plus the money that friends and family add while they are incarcerated. Inmate funds are also known as ‘inmate trust account’, ‘inmate commissary account’, and ‘inmate money account’.
Typically, most jails allow an innate spend no more than $300-400 per month on snacks and hygiene products, with another $300 spent on phone calls and other communication services. Some jails limit the amount an inmate can spend on snacks to as low as $100 per month, but that is rare.
To find out how much the Monroe County Jail allows, call the jail at 423-442-3911.
Most jails limit the amount that you can send an inmate to $200 at one time. If a money order exceeds $50.00 some jails will hold the money for up to 30 days before releasing it. The quickest way to get money on an inmate’s account is to deposit it either online or over the phone with the outside vendor the jail works with.
It is not illegal for an inmate to have cash, but it is considered contraband and will be confiscated by the Monroe County Jail if it is discovered. There could be additional punishment such as phone or visitation limited. It is unlikely that criminal charges will be levied though.
Inmates are very creative in coming up with alternatives to cash for buying goods and services and taking part in gambling and other recreational activities.
• Some jails use stamps as a form of currency.
• Some use a “unit”, which is basically a candy bar, bag of chips or foil package of tuna.
• Some buy goods and services for a “tray”, which is basically a meal, especially one that contains food that may be in demand, such as “chicken on the bone”.
• Some will trade a service such as legal research, haircutting, jail artwork to send to a loved one.
• Some will agree to clean another’s cell in exchange for a candy bar or some coffee.
Basically, everything and anything can be used for trade instead of cash, but one thing is for certain, in jail, you must pay your debt. If you agree to do something when it comes to owing “money”, and you don’t pay, you may end up with a broken jaw when you least expect it.
Inmates in jail and prisoners in prisons, in lieu of cash, trade food, meals, haircuts, cell cleaning, legal research, artwork and communication credits (phone, email, etc.).
Commissaries carry every type of food imaginable:
• Cookies
• Pastries
• Candy
• Tuna and mackerel
• Coffee
• Tea
• Soft drinks
• Energy drinks
• Pizza
• Hamburgers
• Chicken fingers
• Spices
Some jails have larger selections than others, and some contract with companies that ship in gift packages of food, and even fast food that can be reheated.
Prisons in Canada even have small fast-food outlets that operate within the jail.
Besides the food products mentioned above, inmates can purchase:
• hygiene products like soaps, shampoos and lotions,
• clothing like sweats, t-shirts, hoodies and sneakers,
• stationary supplies
• religious garments
• books
• televisions, radios and headphones
• movie and television programming
• educational courses
You can deposit money four different ways:
correctpay.com Assistance:
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
Commissary Package (pre-made Care Packs) companies work with correctpay.com to deliver items directly to the inmate, but not all facilities jails take part in it.
You can either check to see if Monroe County Jail takes part in this by checking here, or by calling their 24/7 Customer Service at 855-836-3364.
Frequently Asked Questions
Monroe County Jail uses an outside vendor called correctpay.com (aka JailFunds & VendEngine) to deposit money to your inmate's account.
Deposits of up to $300.00 are allowed by jailfunds.com, although Monroe County Jail may at times limit the maximum deposit to as low as $200.00.
People who have never been to jail would be surprised by the large amount of candy, snacks, art supplies, playing cards, hygiene products and clothing that can be purchased through this jail's commissary.
The Monroe County Jail Commissary Instructions and Information can be found on this page. If you need more information contact the jail by calling 423-442-3911.
Anybody can contribute to an inmate's 'books' or commissary fund as long as there isn't a no-contact order in place.
Because of the ability for family members and friends to deposit money online using a credit or debit card at correctpay.com, inmates at Monroe County Jail can now receive funds from anywhere in the world.
Since inmates are not allowed to possess cash money while in custody in the Monroe County Jail, the jail maintains a 'bank account' for the inmate to purchase products and services from their commissary (canteen) store.
Commissary funds allow inmates to purchase items such as personal hygiene products, snacks and stationery supplies from the jail store.
Inmates can use money from their account to purchase phone time credits or prepaid phone cards in order to make outside phone calls to friends and family members.
Monroe County Jail may on occasion debit (charge) an inmate's commissary accounts for medical visits, any medications including over-the-counter pain reliever, jail stay fees, restitution, etc.
Taking this into consideration when deciding how much to deposit will ensure the inmate gets the amount you wanted him to have, after these things are deducted.
Sometimes an inmate's commissary money is used to purchase items to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $10.00 a day on commissary items, you are most likely paying for him or her to gamble or buy drugs.
Some inmates, specifically those who are targeted for being weak or are in jail for rape or child molestation, are forced to relinquish their commissary to avoid regular beatings from other inmates.
If you think your inmate is being targeted for violence or having their commissary taken to avoid beatings, contact the Monroe County Jail and ask to investigate. If an inmate is being targeted, most jails will intervene and have the victim placed in protective custody, away from the general population.
Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.
City Tele Coin is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.
The tablets can be rented or used on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:
Here's how it works:
Questions:
The Monroe County Jail contracts with City Tele Coin, the same company that offers Phone and Video Calling, to allow inmates to send and receive digital text messages from friends and loved ones.
You may have to provide them the funds to rent a tablet for a small monthly fee to do this, and of course there is a fee to send and receive messages.
To register for text and email digital message with your inmate go to City Tele Coin and sign up.
Customer Service Contact information:
[email protected]
318-746-1114
For inmates receiving mail in the Monroe County Jail there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Monroe County Jail:
Inmate's Full Name & Inmate ID#
Monroe County Jail
4500 New Hwy 68
Madisonville, TN 37354
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
To register and sign up for a remote visitation account with City Tele Coin to communicate with your Monroe County Jail inmate, follow the instructions below:
For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding visiting with an inmate (both at the jail and remotely) in Monroe County, visit our full page guide.
NOTE: All video visits are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some video visits providers are collecting voice prints for a database which law enforcement agencies are building.
To register and sign up for a phone account with City Tele Coin to communicate with your Monroe County Jail inmate, follow the instructions below:
For all the information you need to know, including instructions, policies, tips and solutions to possible issues regarding making phone calls with an inmate in Monroe County, visit our full page guide.
NOTE: All phone conversations and messages are recorded and stored. Whatever you talk about, can and will be used against your inmate in court. Never discuss their pending criminal case!
Also, be warned that some phone providers are collecting voice prints for a database which law enforcement agencies are building.
To send commissary money to an inmate in Monroe County Jail follow these steps:
For all information on how to Send Money to an inmate's account, what the fees are, how long it takes to hit their account and more, check out our full money and commissary guide for Monroe County Jail.