Address:
400 Main Street
City-County Building
Knoxville, TN 37902
Phone:
865-342-9620
The Knox County Jail believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.
One way that Knox County Jail is able to accomplish this is with correctpay remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and correctpay.
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The benefits of video visitation are:
For more information on correctpay video visits and video messages, call the facility at 865-342-9620 or scroll down for a complete section of Frequently Asked Questions and Answers.
Knox County Jail uses the services of correctpay.com (aka JailFunds) for you to schedule and visit your inmate via remote video visitation.
You can ‘video visit’ your inmate one of three ways:
Go here to begin the process to schedule a visit.
What is the cost to do remote video visitation?
Paid Remote Visits
Having a remote visit from your Home or app, the cost of each 20-25 minute ‘friends and family remote visit’ will be approximately $7.95 plus tax.
FREE Remote Visits
Visitors can also choose to come to the jail and video chat with an inmate via the JailFunds/VendEngine kiosk in the lobby. The video visit on-site at the jail is FREE.
You can deposit money four different ways:
Attorney Visits only! < (Lawyers, go here)
correctpay.com Help
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
Visits for both the Knox County Jail & the Detention Facility are held here at the Detention Facility.
4900 Maloneyville Rd. Knoxville, TN 37918
865-342-9620
ON SITE VIDEO VISITATION -
COUNTY JAIL INMATES ONLY
| INMATE HOUSING |
DAY | TIMES |
| A - SIDE 1st & 3rd |
SUN | 8:00AM-2:00PM |
| A - SIDE 2nd & 4th |
SUN | 3:00PM-6:00PM |
| B - SIDE 1st & 3rd |
SUN | 3:00PM-6:00PM |
| B - SIDE 2nd & 4th |
SUN | 8:00AM-2:00PM |
| A - SIDE | MON | 8:00AM-2:00PM |
| B - SIDE | MON | 3:00PM-6:00PM |
| A - SIDE | TUE | 3:00PM-6:00PM |
| B - SIDE | TUE | 8:00AM-2:00PM |
| A - SIDE | WED | 8:00AM-2:00PM |
| B - SIDE | WED | 3:00PM-6:00PM |
| A - SIDE | THU | 3:00PM-6:00PM |
| B - SIDE | THU | 8:00AM-2:00PM |
| A - SIDE | FRI | 8:00AM-2:00PM |
| B - SIDE | FRI | 3:00PM-6:00PM |
| A - SIDE | SAT | 3:00PM-6:00PM |
| B - SIDE | SAT | 8:00AM-2:00PM |
REMOTE VIDEO VISITATION -
COUNTY JAIL INMATES ONLY
| INMATE HOUSING |
DAY | TIMES |
| A - SIDE 1st & 3rd |
SUN | 8:00AM-2:00PM |
| A - SIDE 2nd & 4th |
SUN | 3:00PM-6:00PM |
| A - SIDE ALL |
SUN | 6:00PM-9:00PM |
| B - SIDE 1st & 3rd |
SUN | 3:00PM-6:00PM |
| B - SIDE ALL |
SUN | 6:00PM-9:00PM |
| B - SIDE 2nd & 4th |
SUN | 8:00AM-2:00PM |
| A - SIDE | MON | 8:00AM-2:00PM |
| B - SIDE | MON | 3:00PM-6:00PM |
| B - SIDE | MON | 6:00PM-9:00PM |
| A - SIDE | TUE | 3:00PM-6:00PM |
| A - SIDE | TUE | 6:00PM-9:00PM |
| B - SIDE | TUE | 8:00AM-2:00PM |
| A - SIDE | WED | 8:00AM-2:00PM |
| B - SIDE | WED | 3:00PM-6:00PM |
| B - SIDE | WED | 6:00PM-9:00PM |
| A - SIDE | THU | 3:00PM-6:00PM |
| A - SIDE | THU | 6:00PM-9:00PM |
| B - SIDE | THU | 8:00AM-2:00PM |
| A - SIDE | FRI | 8:00AM-2:00PM |
| B - SIDE | FRI | 3:00PM-6:00PM |
| B - Side | FRI | 6:00PM-9:00PM |
| A - SIDE | SAT | 3:00PM-6:00PM |
| A - SIDE | SAT | 6:00PM-9:00PM |
| B - SIDE | SAT | 8:00AM-2:00PM |
What is a video visit, and how do they work?
Who are the companies that facilitate video visits?
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Knox County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
