Address:
3950 Juvenile Center Road
Castle Hayne, NC 28429
Phone:
910-798-4200
There are several methods for depositing money on an inmate's account:
1. To send money online to an inmate in the New Hanover County Detention Facility use McDaniel Supply / jailpackstore.
2. If you prefer to use your credit or debit card and deposit money over the phone, you can call them at 800-822-9388.
3. Deposit cash or use a debit or credit card using a dedicated kiosk for this purpose. The machine is located in the lobby or visitation area of the New Hanover County Detention Facility.
4. The New Hanover County Detention Facility may also allow you to *mail an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The money order should be be made out to either the inmate or the New Hanover County Sheriff's Office, with the inmate’s name and ID# on the memo line of the check. To confirm this option call the facility at 910-798-4200.
*When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate, unless the facility allows it. Never send personal checks or cash.
5. The New Hanover County Detention Facility has a reception desk that may accept cash, money orders or cashier checks. Call 910-798-4200 to find out the specific hours for drop off times.
McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will deposit money directly to your inmate at New Hanover County Detention Facility.
JailPackStore has a very cumbersome website that requires you to: 1. register, 2. add a credit or debit card, and then 3. locate your inmate, before you can even deposit funds.
Maximum Deposit -
$300
Fee to Deposit Money using a credit or debit card -
$3.95 to deposit $10.00 - 25.00
$6.95 to deposit $25.01 - 100.00
$8.95 to deposit $100.01 - 200.00
$10.95 to deposit $200.01 to 300.00
Any money that you deposit and don't immediately send will be held as a credit on your account for future disbursement or spend.
If you don't have a bank card and want to see if they will accept a money order for payment call JailPackStore at 800-822-9388. Their hours are Monday - Friday: 8 AM - 5 PM.
They are closed Saturday and Sunday.
Option 1 - Dropping Money at the Jail
Bring money to the jail in person.
Either the jail personnel will process the Inmate Account payment (if it's a money order) or you will use a self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
New Hanover County Detention Facility and others often use a private company to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
Inmate's Full Name & Inmate ID#
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429
Option 4 - Make an Inmate Deposit over the Phone by calling 800-822-9388
How do I send money to an inmate in the New Hanover County Detention Facility?
Who are the companies that jails use to send money to inmates?
How do I send money by mail to an inmate in the New Hanover County Detention Facility?
Can I send an inmate money using the internet?
What are considered ‘inmate funds’?
How much money can I send an inmate at one time?
Is it illegal for an inmate in the New Hanover County Detention Facility to have cash?
If an inmate can’t have cash in jail, how do they purchase contraband or gamble?
What are things inmates use or trade in lieu of cash?
What kind of food can an inmate purchase on Commissary in the New Hanover County Detention Facility?
What items can inmates purchase in the New Hanover County Detention Facility?
Important tips about sending money to an inmate in the New Hanover County Detention Facility
New Hanover County Detention Facility has its own methods for receiving money for inmates, and that information can be found above or by calling 910-798-4200 and asking, however all jails and prisons all receive money for an inmate’s trust and commissary account, as well as an account used for communications, pretty much the same way.
1. Mailing an inmate a money order or cashier’s check from a trusted source such as the Post Office, a local bank, or Western Union. The Money order should be be made out to either the inmate or the facility, with the inmate’s name and ID# on the memo line of the check.
When mailing a money order or cashier’s check, send it an envelope by itself. Never send it with a letter or photos for your inmate.
Never send personal checks or cash either.
2. Deposit cash or use a debit or credit card to send an inmate money using an ATM machine that is located in the lobby or visitation area of the New Hanover County Detention Facility.
3. Some jails have a reception desk or booth that is open during certain hours that they will list on their website. They will accept cash, money orders or cashier checks. Other facilities that don’t have a human manning the desk will have mail drop where you can leave a money order or check. No cash can be left in these boxes.
4. There are multiple companies that jails and prisons contract with which accept inmate deposits online, by mail or over the phone, or even in ATM machines you can find in check cashing stores and retail outlets across the country.
If one of these companies (listed in the next question) works with New Hanover County Detention Facility, this information will be outlined at the top of this page.
There are many companies competing for the accounts of jail and prison inmates. Their intention is to alleviate the staffing and financial responsibility of the jail handling inmate’s accounts. They usually charge a fee equal to 3-5% of the total deposit.
The companies, in alphabetical order, are:
Access Corrections
AllPaid (aka GovPayNet)
Care A Cell
Cash Bond Online
CIDNET
City Tele Coin
CommissaryDeposit.com
Correct Solutions Group
Correctpay
Ctel
Edevo
Express Account
gettingout
GTL
Inmate Canteen
InmateSales
JailATM
Jail Pack Store (McDaniel Supply)
Jailpayments.com
Jpay
NCIC
JailCanteen (Oasis)
Paytel
Pigeonly
Prodigy Sales
Reliance
Securus
Smart Communications
Tennessee Business Enterprise
Tiger
Touchpay
To send an inmate money by mail you first have to have the money converted to a money order, preferably from the US Post Office, or a Cashier’s Check. Never send cash, and never send a personal check.
To find the address for sending money to an inmate, call the jail at 910-798-4200 or check out the money deposit instructions above.
Almost every facility contracts with a company that helps friends and families of inmates send them money. The list can be found above.
To find out who New Hanover County Detention Facility contracts with for inmate deposits, call them at 910-798-4200 or go to the top of this page for deposit instructions.
Inmate funds are the cash that an inmate has on themselves when they are booked into jail, plus the money that friends and family add while they are incarcerated. Inmate funds are also known as ‘inmate trust account’, ‘inmate commissary account’, and ‘inmate money account’.
Typically, most jails allow an innate spend no more than $300-400 per month on snacks and hygiene products, with another $300 spent on phone calls and other communication services. Some jails limit the amount an inmate can spend on snacks to as low as $100 per month, but that is rare.
To find out how much the New Hanover County Detention Facility allows, call the jail at 910-798-4200.
Most jails limit the amount that you can send an inmate to $200 at one time. If a money order exceeds $50.00 some jails will hold the money for up to 30 days before releasing it. The quickest way to get money on an inmate’s account is to deposit it either online or over the phone with the outside vendor that the New Hanover County Detention Facility works with.
It is not illegal for an inmate to have cash, but it is considered contraband and will be confiscated by the New Hanover County Detention Facility if it is discovered. There could be additional punishment such as the inmate having their phone use or visitation limited. It is unlikely that criminal charges will be levied though.
Inmates are very creative in coming up with alternatives to cash for buying goods and services and taking part in gambling and other recreational activities.
• Some jails use stamps as a form of currency.
• Some use a “unit”, which is basically a candy bar, bag of chips or foil package of tuna.
• Some buy goods and services for a “tray”, which is basically a meal, especially one that contains food that may be in demand, such as “chicken on the bone”.
• Some will trade a service such as legal research, haircutting, jail artwork to send to a loved one.
• Some will agree to clean another’s cell in exchange for a candy bar or some coffee.
Basically, everything and anything can be used for trade instead of cash, but one thing is for certain, in jail, you must pay your debt. If you agree to do something when it comes to owing “money”, and you don’t pay, you may end up with a broken jaw when you least expect it.
Inmates in jail and prisoners in prisons, in lieu of cash, trade food, meals, haircuts, cell cleaning, legal research, artwork and communication credits (phone, email, etc.).
Commissaries carry every type of food imaginable:
• Cookies
• Pastries
• Candy
• Tuna and mackerel
• Coffee
• Tea
• Soft drinks
• Energy drinks
• Pizza
• Hamburgers
• Chicken fingers
• Spices
Some jails have larger selections than others, and some contract with companies that ship in gift packages of food, and even fast food that can be reheated.
Prisons in Canada even have small fast-food outlets that operate within the jail.
Besides the food products mentioned above, inmates can purchase on commissary:
• hygiene products like soaps, shampoos and lotions,
• clothing like sweats, t-shirts, hoodies and sneakers,
• stationary supplies
• religious garments
• books
• televisions, radios and headphones
• movie and television programming
• educational courses
Sometimes an inmate's commissary money is used to purchase items to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $10.00 a day on commissary items, you are most likely paying for him or her to gamble or buy drugs.
Some inmates, specifically those who are targeted for being weak or are in jail for rape or child molestation, are forced to relinquish their commissary to avoid regular beatings from other inmates.
If you think your inmate is being targeted for violence or having their commissary taken to avoid beatings, contact the New Hanover County Detention Facility and ask to investigate. If an inmate is being targeted, most jails will intervene and have the victim placed in protective custody, away from the general population.
Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.
There are three options for putting money on an inmate's books:
Option 1 - Dropping Money at the Jail
Bring money to the jail in person.
Either the jail personnel will process the Inmate Account payment or you will use a self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
New Hanover County Detention Facility uses McDaniel Supply to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
Call New Hanover County Detention Facility at 910-798-4200 to confirm the address to send the money order to and how they want it made out.
Failure to do this properly will delay your inmate getting his account credited and may require you to have to resubmit a second money order.
Call 910-798-4200 to ask facility personnel who to make the money order out to, and where to send it.
McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will ship your order directly to your inmate at New Hanover County Detention Facility.
JailPackStore has a very cumbersome website that requires you to: 1. register, 2. add a credit or debit card, and then 3. locate your inmate, before you can even see their commissary products, prices, additional fees, etc.
Commissary products that you can purchase -
Candy, Chips, Meats, Seafood, Writing supplies, Hygeneine Kits, Underwear. These are all in various pre-defined packs ranging in price from $11.00-$27.00. The shipping fee is an additional $4.95.
Maximum Deposit -
$300
Fee to Deposit Money using a credit or debit card -
$3.95 to deposit $10.00 - 25.00
$6.95 to deposit $25.01 - 100.00
$8.95 to deposit $100.01 - 200.00
$10.95 to deposit $200.01 to 300.00
Any money that you deposit and don't immediately spend will be held as a credit on your account for future purchases.
JailPackStore is the New Hanover County Detention Facility's outside vendor for Commissary Items. They have a very good mix or Chips, Snacks, Candy, Meat, Seafood, Hygeine products, Letter writing materials and Underwear items for sale on their website.
Here is a sample of what you can purchase for your inmate:
SNACKS
$19.75 + $4.95 shipping + $6.95 fee to add money = Total cost to you before tax $31.65
MAC'S Pack Caramel Corn 6oz - 1
Bud's Best Butterfinger Cookie 6oz - 1
Chex Mix - Cheddar 1.75oz - 1
Combos Buffalo Blue Cheese - 7oz -1
Creme Cookies 13oz - 1
White Cheddar Cheez-its 1.5oz - 2
Kar's Honey Roasted Peanuts 3.5oz - 1
Kar's Sweet and Salty Mix 2oz - 1
Snyder's Jalapeno Pretzel Pieces 2.25oz - 1
LETTER WRITING MATERIALS
$15.00 + $4.95 shipping + $3.95 fee to add money = Total cost to you before taxes $23.90
Stamped Envelopes - 8
Glue Top Writing Pad 8.5x11 - 1
Friendship Greeting Cards w/Stamps – 2
HYGEINE ITEMS
$26.50 + $4.95 shipping + $6.95 fee to add money = Total cost to you before taxes $38.40
Degree Extreme Blast Deodorant - 1.7oz - 1
Colgate w/Baking Soda Toothpaste - 6.4oz - 1
Dove Sensitive Skin Soap - 4oz- 2
Suave Advanced Therapy Lotion - 10oz - 1
Garnier Shampoo - 13oz - 1
Axe Body Wash 16oz – 1
If you don't have a bank card and want to see if they will accept a money order for payment call JailPackStore at 800-822-9388. Their hours are Monday - Friday: 8 AM - 5 PM.
They are closed Saturday and Sunday.
Anybody can purchase commissary for your inmate as long as there isn't a no-contact order in place, as this might get them in further trouble.
Because of the ability for family members and friends to purchase commissary online from JailPackStore using a credit or debit card, you and your inmate have more options.
Since inmates are not allowed to possess cash money while in custody, the New Hanover County Detention Facility allows the inmate's family and/or friends to purchase products online from JailPackStore.
This allows them to obtain items such as personal hygiene products, snacks and stationery supplies. Otherwise they go without, and you don't want them to be obligated to others for their basic needs.
Sometimes an inmate's commissary money is used to purchase items to pay gambling debts or purchase prescription medicine from another inmate. If your inmate is spending more than $10.00 a day on commissary items, you are most likely paying for him or her to gamble or buy drugs.
Some inmates, specifically those who are targeted for being weak or are in jail for rape or child molestation, are forced to relinquish their commissary to avoid regular beatings from other inmates.
If you think your inmate is being targeted for violence or having their commissary taken to avoid beatings, contact the New Hanover County Detention Facility and ask to investigate. If an inmate is being targeted, most jails will intervene and have the victim placed in protective custody, away from the general population.
Put your financial needs first and the inmate's second. Don't forget, the inmate is getting three free 2,000 calorie meals a day. The food may not be of the highest quality, but the commissary food is generally much less nutritious.
Click here to purchase commissary online for your inmate at New Hanover County Detention Facility.
