The Jackson County Detention Center is a 72-bed jail located in Sylva, Jackson County, North Carolina. For inmate information, you can call them 24/7 at 828-586-2458.
This facility processes offenders arrested for misdemeanors and felonies within the county. They are brought here for booking and processing. Depending on their charges, they may remain incarcerated until they are either bonded out, released on their own recognizance, or ordered to stay in custody until their trial is resolved.
You can use the inmate search tool to view the jail's roster and see who is currently in custody.
Inmates sentenced to less than one year will serve their time in this facility. Those with sentences longer than one year will be transferred to either the North Carolina State Prison System or the Federal Bureau of Prisons.
On this page, you'll find information on inmate services, including the visitation schedule, funding an inmate's account, sending mail, receiving phone calls, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.
It's useful to note and save the inmate's jail ID or booking number, which is often needed for sending mail or other communications. If you can't find it online, you can call Jackson County Detention Center at 828-586-2458 for assistance.
Phone: 828-586-2458
Physical Address:
399 Grindstaff Cove Road
Sylva, NC 28779
Mailing Address (personal mail):
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
Mailing Address (legal mail or subscriptions):
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
Other Jails and Prisons
To search for an inmate in the Jackson County Detention Center, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 828-586-2458 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for Jackson County.
Jackson County Detention Center Inmate Search
The Jackson County Detention Center maintains an average of 72 offenders in custody on any given day. The Jackson County Detention Center has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Jackson County law enforcement agencies arrest and detain approximately 1,440 offenders.
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INTERESTING FACTS about the Jackson County Detention Center:
The 72-bed facility was built in 2003. It has a standard booking area, medical examination office and housing unit. It was not designed with expansion in mind.
Design – a pod for females and separate male pods for different levels of offenses. They are dormitory style with two levels — bunks up top and tables and showers on the lower levels. Inmates do have access to TV and telephones when they aren’t on lockdown. For those who need medical attention, they are seen in the mornings
Covering a large patch of the land it occupies, the brown and green building stretches low and long and is surrounded by open space and parking lots, the Jackson County Detention Center houses all of the misdemeanor and felony arrests throughout Jackson County and houses them while they wait for their trial, serve their sentence, or if they are being held for the state they will remain until their transfer.
Staff are able to answer some questions regarding a specific inmate, and general questions by phone by calling 828-586-2458 and an online portal allows for each inmate to be looked up at any time for details on their charges, bail, and status.
The work release program allows inmates who are approved and who have been sentenced to work release to be able to maintain their job upon arrest and attend each day, while returning to the facility after their work shift to continue their incarceration. Work Crew allows inmates to work in the community and to complete tasks for the campus and the county by helping to maintain yardwork, landscaping, maintenance, and others. Trustee inmates are able to have jobs within the building that provide support to their community with the jail.
Both male and female inmates are housed at this location, and the Jackson County Detention Center has space for up to 72 inmates with general population housing, solitary confinement, and is separated into housing units.
Upon arrival each inmate will undergo the booking process and an assessment on their security and history of detention to determine what housing assignment is best, what medical treatments are needed and how urgently, and what mental health needs are present.
After being assigned to a housing unit they will have access to phones every day to make outgoing calls, will be able to send and receive mail, and will be able to access visits. All visits are on Sundays 9am-11:30am and 1pm-4:30pm.
Once someone is arrested, they are taken to Jackson County Detention Center for booking. This process involves identifying the individual, determining charges, and deciding if they will be released on their own recognizance, released on bail, or held in custody until their court date.
It’s important for the arrestee to stay silent, as anything they say can be used against them. The best advice is to avoid answering any questions about the arrest until legal counsel is present.
The booking process at Jackson County Detention Center typically includes the following steps:
Depending on circumstances, booking can take anywhere from one hour to up to 48 hours, especially during busy periods or if the individual is uncooperative. For questions about paying an arrestee’s bond or bail amount, contact the facility at 828-586-2458.
After an individual is apprehended and taken to Jackson County Detention Center in Sylva for booking, their release options vary based on the situation:
1. They might be released without bail, on the condition they appear in court on a scheduled date.
2. They may be detained until their court appearance.
3. They may be eligible for release after posting a bail or bond. Call 828-586-2458 for the exact bail amount.
There are different ways to settle an individual's bail or bond.
For more information on the bail process in Jackson County, North Carolina, visit the Jackson County Detention Center Bail Information Page.
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How Do You Visit an Inmate in the Jackson County Detention Center? What is the Schedule?
399 Grindstaff Cove Road
Sylva, NC 28779
828-586-2458
ON SITE VISITATION SCHEDULE - ALWAYS CALL 828-586-2458 TO CONFIRM VISITATION SCHEDULE!
| DAY | TIMES |
| SUNDAY | 9:00AM - 11:30AM 1:00PM - 4:30PM |
In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.
When available, the jail also provides use of ‘video visit kiosks’ in the jail lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.
Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.
How to set up your Video Visit
Your inmate will be notified by the jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – info@ncic.com
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Jackson County Detention Center?
In other words, you can visit your inmate in jail by using your home computer, as long as it is equipped with a microphone and camera that supports video.
When available, the jail also provides use of ‘video visit kiosks’ in the jail lobby if you do not have a computer at home. These ’on-site’ video visits are FREE.
Costs
NCIC Video Visitation fees are subject to change, but the cost to you is roughly $7.50 ($0.25 per minute) for a 30-minute visit + an additional fee of $2.00 for the connection.
On-site (at the jail) video visits are FREE.
How to set up your Video Visit
Your inmate will be notified by the jail staff of the date and time for the visit. Be sure to be in front of your computer and connected to NCIC at least 15 minutes before the start of the visit.
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – info@ncic.com
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How Do You Deposit Money for an Inmate in the Jackson County Detention Center?
Instructions on purchasing commissary items for an inmate:
NOTE: Jackson County Detention Center may only allow online deposits for local commissary purchasing.
1. Register or Log in to your account at Inmate Canteen.
2. Select the facility where the inmate is located and the inmate you wish to purchase commissary items for.
3. Select the "Purchase Items" option.
4. Follow the prompts on screen to purchase items for an inmate.
For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Jackson County Detention Center, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Jackson County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How Do I Receive Phone Calls from an Inmate in the Jackson County Detention Center?
To receive phone calls from an inmate in Jackson County follow these instructions:
Jackson County Detention Center uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.
In order to receive phone calls from your inmate, you need to do the following:
NOTE:
1. You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2. When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3. When allowed by Jackson County Detention Center, families can also leave secure voicemails for inmates to listen to.
Fees
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – info@ncic.com
Full list of participating jails.
For all the information regarding phone calls with Jackson County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How do I Mail an Inmate in the Jackson County Detention Center, and what can I send them?
Postcards
The Jackson County Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.
Envelopes
The Jackson County Detention Center also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.
Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope.
Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
Legal Mail
Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Jackson County Detention Center allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Jackson County Detention Center standards will be disposed of.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
For inmates receiving mail in the Jackson County Detention Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.
All mail is to be shipped to the Jackson County Detention Center:
Inmate's Full Name & Inmate ID#
Jackson County Detention Center
399 Grindstaff Cove Road
Sylva, NC 28779
For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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Can I purchase Commissary Online for an Inmate in the Jackson County Detention Center, and what can I purchase?
NOTE: Jackson County Detention Center may only allow online deposits for local commissary purchasing.
For best results use google chrome as your browser for accessing Inmate Canteen.
Instructions on purchasing commissary items for an inmate:
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How Can I Communicate with an Inmate in the Jackson County Detention Center using an Online Messaging Service?
You can deposit money three different ways:
• Deposit online at NCIC.com
• Deposit at the kiosk in the Jackson County Detention Center lobby, if available.
• Deposit over the phone 24/7 at 800-943-2189 or 903-247-0069 (Note: if you deposit money using a live agent the fee is $5.95).
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – info@ncic.com
To send a secure email message to an inmate in Jackson County Detention Center follow these steps:
Jackson County Detention Center uses the services of NCIC for you to deposit funds into your {Jackson County inmate’s account so that you and they can purchase secure email messaging services from this jail’s e-messaging service.
You can deposit money three different ways:
• Deposit online at NCIC.com
• Deposit at the kiosk in the Jackson County Detention Center lobby, if available.
• Deposit over the phone 24/7 at 800-943-2189 or 903-247-0069 (Note: if you deposit money using a live agent the fee is $5.95).
Email – info@ncic.com
For all information on how to Text/Email an Inmate in Jackson County Detention Center check out our Secure Messaging Guide for Jackson County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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Do Inmates in the Jackson County Detention Center have Access to Tablets or Computers?
Jackson County Detention Center offers NCIC tablets to rent to inmates that they can use for video visitation and calls, phone calls, instant messaging, education and entertainment.
They can also be used for commissary ordering.
Jackson County Detention Center offers NCIC tablets to rent to inmates that they can use for video visitation and calls, phone calls, instant messaging, education and entertainment.
They can also be used for commissary ordering.
To find out more bout how much tablets cost to rent, and what programs, entertainment, education and other things it can be used for, check out our Tablet Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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What are the other Jails in the Neighboring Counties surrounding Jackson County?
This facility, known as "Jackson County Detention Center" is also known as Jackson County Jail & Detention Center, Jackson County Jail & Detention Center, North Carolina, Jackson.
