Address:
219 South Mangum Street
Durham, NC 27701
Phone:
919-560-0912
The Durham County Detention Center believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.
One way that Durham County Detention Center is able to accomplish this is with GTL/Viapath remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and GTL.
The benefits of video visitation are:
For more information on GTL/Viapath video visits and video messages, call the facility at 919-560-0912 or scroll down for a complete section of Frequently Asked Questions and Answers.
Next Steps:
For at-home video visits: Sign in to the visitation scheduling site 15 minutes prior to your scheduled visit. Test your connection, and follow the steps to start your visit.
For on-site video visits: Arrive at the facility at least 15 minutes prior to check-in. A valid photo ID is required.
All your questions can be answered after you register, at the Frequently Asked Questions page, or call 855-208-7349 during the following hours:
6AM – 4PM MST Monday – Friday, or
7AM – 4PM MST Saturday – Sunday
Costs for Visits are subject to change but generally run less than $10.00 for a 30 minute visit.
Payment can be made with Visa, Mastercard debit, credit or gift cards.
219 South Mangum Street
Durham, NC 27701
919-560-0912
INMATE VISITATION SCHEDULE - IN-PERSON & REMOTE
Monday - 5A 5C 3CN
6:00PM - 7:30PM
Tuesday – 5D 4A 4B
6:00PM - 7:30PM
Wednesday - 4D 4C 3A
6:00PM - 7:30PM
Thursday - 3CS 3D 5B
6:00PM - 7:30PM
Saturday - 5A 5C 3CN
10:00AM - 12:00PM
Saturday – 5D 4A 4B
5:00PM - 7:00PM
Sunday - 4D 4C 3A
10:00AM - 12:00PM
Sunday - 3CS 3D 5B
5:00PM - 7:00PM
Each inmate may have one visit per allowed visitation day.
Visits are at least 20 minutes long. Depending on number of visitors waiting to visit, the visit can be longer than 20 minutes.
What is a video visit, and how do they work?
Who are the companies that facilitate video visits?
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Durham County Detention Center money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
Visitation times and schedules for remote visitation with an inmate at Durham County Detention Center with GTL are available to you after logging in and selecting the inmate you wish to visit with.
* Visitation schedules are subject to change.
* The actual visiting hours vary depending on the following factors:
* Each inmate is allowed one or two visits (or unlimited visits!), ranging from 15 minutes to one hour in length each week.
* Inmates with special privileges may be allowed additional visits.
* If you are visiting from another state or traveling a great distance, Durham County Detention Center may allow you an extended visitation. Call 919-560-0912 to ask for special consideration.
* Call 919-560-0912 to ask about normal visiting hours at the jail, and procedures for scheduling a visit other than video visitation.
