Cleveland County Detention Center

Search for an Inmate in Cleveland County

Cleveland County Detention Center Information

Cleveland County Detention Center is a 240-bed jail located in Shelby, Cleveland County, North Carolina. For inmate information, you can call them at any time at 704-669-3001.

This facility handles the booking and processing of individuals arrested for misdemeanors and felonies. Depending on the charges, they may remain in custody until they are either bonded out, released on recognizance, or ordered to remain in custody until the conclusion of their trial.

The inmate search tool allows you to view the jail’s roster and find out who is currently in custody.

Those sentenced to less than one year will serve their time at this jail. Inmates with longer sentences are transferred to either the North Carolina State Prison System or the Federal Bureau of Prisons.

This page provides information on inmate services such as the visitation schedule, funding an inmate's account, sending mail, receiving phone calls, voicemail, email and texting, tablet rentals, bail bond instructions, and commissary purchases.

It is helpful to save the inmate’s jail ID or booking number for correspondence. If you cannot locate it online, you can call Cleveland County Detention Center at 704-669-3001 for assistance.

Phone: 704-669-3001

Physical Address:
407 McBrayer Street
Shelby, NC 28151

Mailing Address (personal mail):
Inmate's Full Name
Cleveland County Detention Center
100 Justice Place
Shelby, NC 28151

Mailing Address (legal mail or subscriptions):
Inmate's Full Name
Cleveland County Detention Center
100 Justice Place
Shelby, NC 2815

To send an inmate money:
Inmates Full Name
Inmate Trust Fund Account
PO Box 1508
Shelby, NC 28151-1508
Note: Only send a Cashier's Check or Money Order. Include the inmate's full name, date of birth or SSN

Other Jails and Prisons

How Do You Find Someone in the Cleveland County Detention Center?

To search for an inmate in the Cleveland County Detention Center, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 704-669-3001 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for Cleveland County.

Cleveland County Detention Center Inmate Search

The Cleveland County Detention Center maintains an average of 240 offenders in custody on any given day. The Cleveland County Detention Center has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Cleveland County law enforcement agencies arrest and detain approximately 6,480 offenders.

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About the Cleveland County Detention Center

The Cleveland County Sheriff’s Office Detention Division consists of two facilities, this facility, the 240 bed Cleveland County Detention Center, 407 McBrayer Street, Shelby the 84 bed Law Enforcement Detention Center located at 100 Justice Place Shelby, North Carolina. Both facilities are manned twenty-four hours a day, seven days a week.

Visiting an Inmate: 1:00 pm – 3:45 pm Wednesday (Last name begins with A-M) Friday (Last name begins with N-Z).

To send letters, pictures, and any other correspondence to an inmate currently in the Cleveland County Detention Center: Send it to the following address: Inmates Full Name 100 Justice Place Shelby, NC 28151.

To Send Money to an Inmate: There are several ways to send an inmate money, please see below. 1. Use the website www.jailpackstore.com 2. Stop by the Detention Center at 407 McBrayer Street and add the money via the kiosk in the lobby. 3. Send a Cashier's Check or Money Order to the jail - Send to this address: Inmates Full Name Inmate Trust Fund Account PO Box 1508 Shelby, NC 28151-1508. Please include the inmates full name, date of birth or SSN on the cashier's check / money order. If this is not included on the check / money order will be returned to you. (Only send money to this address otherwise everything will be returned to you.)

New Detention Center

Work has recently begun on a new Cleveland County Justice Center which will include tearing down the facility at 100 Justice Place. The new Justice Center is a major project which will encompass the courthouse, the Sheriff's Department and a 140,000 square foot, 460 bed Detention Center. One completed in 2025 or 2026, the two existing jails in Clevelenc County will empty and be consolidated into the new 460 bed facility, 136 more beds than the two combined jails have today.  It is anticipated that this new modern jail will serve the needs of the county until 2040 at a minimum.

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Recent Bookings & Arrests

The booking procedure at Cleveland County Detention Center

After an arrest, individuals are taken to Cleveland County Detention Center for the booking process, where their identity is confirmed, charges are reviewed, and decisions are made about whether they will be released on bail or detained.

The arrested individual should remain silent during booking, as anything said could be used against them. It’s important to wait for legal representation before answering questions.

The booking process at Cleveland County Detention Center includes the following steps:

  • Personal identification confirmation.
  • Mugshots for record-keeping.
  • Answering health-related questions and inquiries about criminal history.
  • DNA collection may be required.
  • Conducting a thorough body search.
  • Securing personal belongings.
  • Providing a phone call.

The booking process can take anywhere from one hour to 48 hours. For questions about an arrestee’s bond or bail, contact the facility at 704-669-3001.

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Directions / Map to the Cleveland County Detention Center
Inmate Bail and Bonding

How to handle bail after an arrest in Cleveland County

If someone has been booked at Cleveland County Detention Center in Shelby, their next steps may include:

1. Release without posting bail, provided they agree to attend court.
2. Detainment until their trial.
3. Posting bail or bond to secure release. For the exact amount, call 704-669-3001.

There are a variety of payment methods available for bail.

  • Bail payments can be made with cash, credit, or money orders.
  • Assistance is available from licensed bail bond companies in Cleveland County.
  • Property within Cleveland County may also be used to cover the bail amount.

For a full guide to the bail process in Cleveland County, North Carolina, visit the Cleveland County Detention Center Bail Information Page.

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Inmate Visitation

How Do You Visit an Inmate in the Cleveland County Detention Center? What is the Schedule?

Cleveland County Detention Center ON-SITE VISITATION SCHEDULE

407 McBrayer Street
Shelby, NC 28151
704-669-3001

  • Visits are 30 minutes.
  • You must be on the inmate's visitor list.
  • The actual visitation times may depend on the inmate and their housing location. Call 704-669-3001 and get your inmate's times and make an appointment to visit.
  • Inmates are allowed one visit per week.
  • A maximum of 2 guests are allowed per inmate.
  • Visitors must have a government issued photo ID.
  • Dress professionally with non-revealing clothing.

ON SITE VISITATION SCHEDULE - ALWAYS CALL 704-669-3001 TO CONFIRM VISITATION SCHEDULE!

DAY TIMES
SUNDAY 9:00AM - 11:00AM
2:00PM - 4:00PM
MONDAY 9:00AM - 11:00AM
2:00PM - 4:00PM
6:00PM - 8:00PM
TUESDAY 9:00AM - 11:00AM
2:00PM - 4:00PM
6:00PM - 8:00PM
WEDNESDAY 9:00AM - 11:00AM
2:00PM - 4:00PM
6:00PM - 8:00PM
THURSDAY 9:00AM - 11:00AM
2:00PM - 4:00PM
6:00PM - 8:00PM
FRIDAY 9:00AM - 11:00AM
2:00PM - 4:00PM
6:00PM - 8:00PM
SATURDAY 9:00AM - 11:00AM
2:00PM - 4:00PM

Cleveland County Detention Center ON-SITE VISITATION SCHEDULE

407 McBrayer Street
Shelby, NC 28151
704-669-3001

  • Visits are 30 minutes.
  • You must be on the inmate's visitor list.
  • Visitation schedule subject to change.
  • Inmates are allowed one visit per day however the weekly limit is determined by the inmates classification.
  • A maximum of 3 guests are allowed per inmate.
  • Visitors must have a government issued photo ID.
  • Dress professionally with non-revealing clothing.

ON SITE VISITATION SCHEDULE - ALWAYS CALL 704-669-3001 TO CONFIRM VISITATION SCHEDULE!

DAY TIME
SUNDAY No visitation
MONDAY No visitation
TUESDAY No visitation
WEDNESDAY Last Name begins with A-M
1:00 pm – 3:45 pm
THURSDAY No visitation
FRIDAY Last Name begins with N-Z
1:00 pm – 3:45 pm
SATURDAY No visitation

 

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cleveland County Detention Center’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 704-669-3001 for further assistance.

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Remote Video Visitation

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Cleveland County Detention Center?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cleveland County Detention Center’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 704-669-3001 for further assistance.

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Inmate Money Accounts

How Do You Deposit Money for an Inmate in the Cleveland County Detention Center?

How to Deposit Money Online for an inmate in Cleveland County Detention Center

Cleveland County Detention Center uses McDaniel Supply Company for their inmate commissary. 

McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will send the money to your inmate at Cleveland County Detention Center.

JailPackStore has a very cumbersome website that requires you to: 

1. register,
2. add a credit or debit card, and then
3. locate your inmate, before you can even deposit funds.

Maximum Deposit -  $300

Fee to Deposit Money using a credit or debit card - 

  • $3.95 to deposit $10.00 - 25.00
  • $6.95 to deposit $25.01 - 100.00
  • $8.95 to deposit $100.01 - 200.00
  • $10.95 to deposit $200.01 to 300.00

Any money that you deposit and don't immediately send will be held as a credit on your account for future disbursement or spend.

For full instructions on how to deposit money to your inmate online, what the fees are, and how to save money doing it this way, check out our inmate money page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cleveland County Detention Center’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 704-669-3001 for further assistance.

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Inmate Phone Contact

How Do I Receive Phone Calls from an Inmate in the Cleveland County Detention Center?

How an Inmate Makes a Phone Call to You or Others from Cleveland County Detention Center

To set up a phone account so that your inmate can call you from Cleveland County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Cleveland County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cleveland County Detention Center’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 704-669-3001 for further assistance.

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Mailing an Inmate

How do I Mail an Inmate in the Cleveland County Detention Center, and what can I send them?

Cleveland County Detention Center Inmate Mail Guidelines

Postcards
The Cleveland County Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.

Envelopes
The Cleveland County Detention Center also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name
Cleveland County Detention Center
100 Justice Place
Shelby, NC 28151



Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name
Cleveland County Detention Center
100 Justice Place
Shelby, NC 2815

To send an inmate money:
Inmates Full Name
Inmate Trust Fund Account
PO Box 1508
Shelby, NC 28151-1508
Note: Only send a Cashier's Check or Money Order. Include the inmate's full name, date of birth or SSN



Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The Cleveland County Detention Center allows books to be mailed directly to the jail from a reputable source such as AmazonBarnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Cleveland County Detention Center standards will be disposed of. 
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.


All newspapers, magazines and books are to be shipped to:
Inmate's Full Name
Cleveland County Detention Center
100 Justice Place
Shelby, NC 2815

To send an inmate money:
Inmates Full Name
Inmate Trust Fund Account
PO Box 1508
Shelby, NC 28151-1508
Note: Only send a Cashier's Check or Money Order. Include the inmate's full name, date of birth or SSN

Cleveland County Detention Center Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the Cleveland County Detention Center there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the Cleveland County Detention Center:
Inmate's Full Name
Cleveland County Detention Center
100 Justice Place
Shelby, NC 28151


For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cleveland County Detention Center’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 704-669-3001 for further assistance.

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Inmate Commissary

Can I purchase Commissary Online for an Inmate in the Cleveland County Detention Center, and what can I purchase?

Cleveland County Detention Center uses McDaniel Supply Company for their inmate commissary. 

McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will ship your order directly to your inmate at Cleveland County Detention Center.

JailPackStore has a very cumbersome website that requires you to:  1. register, 2. add a credit or debit card, and then 3. locate your inmate, before you can even see their commissary products, prices, additional fees, etc. 

Here are the basic details of what they sell and their fees:

Commissary products that you can purchase -

Candy, Chips, Meats, Seafood, Writing supplies, Hygeneine Kits, Underwear. These are all in various pre-defined packs ranging in price from $11.00-$27.00. The shipping fee is an additional $4.95.

Maximum Deposit -

$300

Fee to Deposit Money using a credit or debit card - 

$3.95 to deposit $10.00 - 25.00

$6.95 to deposit $25.01 - 100.00

$8.95 to deposit $100.01 - 200.00

$10.95 to deposit $200.01 to 300.00

Any money that you deposit and don't immediately spend will be held as a credit on your account for future purchases.

JailPackStore is the Cleveland County Detention Center's outside vendor for Commissary Items. They have a very good mix or Chips, Snacks, Candy, Meat, Seafood, Hygeine products, Letter writing materials and Underwear items for sale on their website.

Here is a sample of what you can purchase for your inmate:

SNACKS

$19.75 + $4.95 shipping + $6.95 fee to add money = Total cost to you before tax $31.65

MAC'S Pack Caramel Corn 6oz - 1
Bud's Best Butterfinger Cookie 6oz - 1
Chex Mix - Cheddar 1.75oz - 1
Combos Buffalo Blue Cheese - 7oz -1
Creme Cookies 13oz - 1
White Cheddar Cheez-its 1.5oz - 2
Kar's Honey Roasted Peanuts 3.5oz - 1
Kar's Sweet and Salty Mix 2oz - 1
Snyder's Jalapeno Pretzel Pieces 2.25oz - 1

LETTER WRITING MATERIALS

$15.00 + $4.95 shipping + $3.95 fee to add money = Total cost to you before taxes $23.90

Stamped Envelopes - 8
Glue Top Writing Pad 8.5x11 - 1
Friendship Greeting Cards w/Stamps – 2

HYGEINE ITEMS

$26.50 + $4.95 shipping + $6.95 fee to add money = Total cost to you before taxes $38.40

Degree Extreme Blast Deodorant - 1.7oz - 1
Colgate w/Baking Soda Toothpaste - 6.4oz - 1
Dove Sensitive Skin Soap - 4oz- 2
Suave Advanced Therapy Lotion - 10oz - 1
Garnier Shampoo - 13oz - 1
Axe Body Wash 16oz – 1

If you don't have a bank card and want to see if they will accept a money order for payment call JailPackStore at 800-822-9388. Their hours are Monday - Friday: 8 AM - 5 PM.
They are closed Saturday and Sunday.

How to Send a Carepack Commissary Package Directly to an Inmate in Cleveland County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Cleveland County Detention Center follow these steps:

  • Cleveland County Detention Center uses McDaniel Supply Company for their inmate commissary.
  • McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will ship your order directly to your inmate at Cleveland County Detention Center.
  • JailPackStore has a very cumbersome website that requires you to:  1. register, 2. add a credit or debit card, and then 3. locate your inmate in Cleveland County before you can even see their commissary products, prices, additional fees, etc. 

NOTE: There will also be a limit on how much product you can send your inmate in Cleveland County at any one time.

For all information, tips and a list and photos of available items for shipping Commissary packages to an inmate in Cleveland County Detention Center check out our Commissary Instructions Page for Cleveland County.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cleveland County Detention Center’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 704-669-3001 for further assistance.

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Texting and Emailing an Inmate

How Can I Communicate with an Inmate in the Cleveland County Detention Center using an Online Messaging Service?

Cleveland County Detention Center uses Securus eMessaging for Inmate Email.




Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation').

Steps: 
1.  Sign up for eMessaging
2. Find your inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

Things you CAN do:
1.  You CAN ONLY send messages from the Securus website, or with the Securus app. (links below).
2. You CAN transfer ‘stamps’ to your inmate.
3. You CAN deposit money to your inmate, and they can purchase ‘stamps’ on their end.
4. Each time you send a message, you CAN pay for them to reply.
5. You CAN send photos. (Jail staff will review for appropriateness) 

Things you CANNOT do:
1.  You CANNOT use your own personal email to send messages.
2. You CANNOT send any message or photo that would normally be rejected by regular mail.

Other Things:
1.  Photos must be .jpg, .jpeg or .png.
2. eMessages and photos must meet the jail’s standards for regular mail.
3. If your eMessage or Photo is rejected you will be notified of the reason, but you will NOT get a refund.

What is the cost of sending inmate messages?

  • Send a text Message - 1 stamp
  • Purchase a reply for your inmate - 1 stamp
  • Attach up to 5 photos - 1 stamp each photo
  • Share up to 5 eCards - 1 stamp each eCard
  • Send just a photo with no text - 1 stamp
  • Send a 30 second VideoGram - 3 stamps

What can your inmate do with digital 'stamps'?

  • Reply to your eMessage if you attach a return stamp
  • Receive transferred stamps you share with them (no cost to transfer)
  • When available, they can purchase their own stamps from their Inmate Debit Account


Contact Information and Help:
eMessaging FAQ  
eMessaging Signup & Helpful Information  
Online Customer Service Support 
Phone Support: 972-734-1111 or 800-844-6591
iphone app
Android app

Mailing Check payments
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-075

How to Send a Text or Email Message to an Inmate in Cleveland County Detention Center

To send a text or email message to a Cleveland County inmate, do the following:

Cleveland County Detention Center uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Cleveland County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Cleveland County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Cleveland County information for sending secure messages to an inmate in Cleveland County Detention Center, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cleveland County Detention Center’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 704-669-3001 for further assistance.

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Inmate Tablets

Do Inmates in the Cleveland County Detention Center have Access to Tablets or Computers?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Cleveland County Detention Center’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 704-669-3001 for further assistance.

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Are there photos of the Cleveland County Detention Center? What does it look like?
Other Jails in Cleveland County

What are the other City and County Jails in Cleveland County?

Cleveland County County Jails
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Other Jails Nearby

What are the other Jails in the Neighboring Counties surrounding Cleveland County?

Cleveland Rutherford Burke Gaston Lincoln York Cherokee
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Search for an Inmate in Cleveland County

This facility, known as "Cleveland County Detention Center" is also known as Cleveland County Jail & Detention Center , Cleveland County Jail & Detention Center , North Carolina, Cleveland.