Buncombe County Jail Annex is a 80-bed facility based in Asheville, Buncombe County, North Carolina. For inmate information, you can call the facility 24/7 at 828-250-4550.
Offenders arrested for misdemeanors or felonies are processed at this facility. After booking and processing, they may remain incarcerated until they are bonded out, released on recognizance, or held until their trial concludes.
The inmate search tool provides access to the current roster of inmates.
Inmates sentenced to less than one year will serve their time here, while those with longer sentences are transferred to either the North Carolina State Prison System or the Federal Bureau of Prisons.
This page provides detailed information on services such as the visitation schedule, funding an inmate’s account, sending mail, phone calls, voicemail, email and texting, tablet rentals, bail bond details, and commissary purchases.
Be sure to save the inmate’s jail ID or booking number for communication purposes. If you can’t find it online, you can call Buncombe County Jail Annex at 828-250-4550 for assistance.
Phone: 828-250-4550
Physical Address:
20 Davidson Drive
Asheville, NC 28801
Mailing Address (personal mail):
Inmate's Full Name & ID Number
Buncombe County Detention Facility -NC
P.O. Box 247
Phoenix, MD 21131
Mailing Address (legal mail or subscriptions):
Inmate's Full Name & ID Number
Buncombe County Detention Facility
20 Davidson Drive
Asheville, NC 28801
Other Jails and Prisons
To search for an inmate in the Buncombe County Jail Annex, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 828-250-4550 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for Buncombe County.
Buncombe County Jail Annex Inmate Search
The Buncombe County Jail Annex maintains an average of 80 offenders in custody on any given day. The Buncombe County Jail Annex has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Buncombe County law enforcement agencies arrest and detain approximately 12,480 offenders.
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INTERESTING FACTS: The Buncombe County Jail Annex has embarked on a pilot program to bring volunteer yoga instructors to inmates at their facility in hopes it will give them coping mechanisms both inside and outside the facility. This Jail is one of 7 NC county detention centers statewide that added vending machines stocked with a product that saves lives by blocking and reversing effects of an opioid overdose. The machines dispense naloxone administration kits, free to all. Each kit is a small box with 2 nasal spray devices that administer naloxone, which can restore normal breathing within two to three minutes if it slowed or stopped due to an opioid overdose.
The Buncombe County Jail Annex has enough beds for 80 inmates, with another 524 beds in the main facility, in 13 different housing units, 96 of these designated for females. Both the jail and annex share the same inmate services information.
The Buncombe County Jail Annex is responsible for the housing and care of those who are accused or convicted of committing a misdemeanor or felony in Buncombe County as they wait for their trial or as they serve their sentence, usually less than one year.
It serves many law enforcement organizations including the Sheriff’s Department, local police, Immigration, and other surrounding counties as needed.
If you have questions regarding an inmate or the programs and services provided, the staff can be reached at 828-250-4550, and an online listing of all the detainees is published for your own investigation.
Upon intake, the booking process is completed, which includes a medical screening, fingerprinting and mugshots, DNA sample, along with an assessment to determine security needs, medical needs, mental health requirements, and housing assignment.
Staff is available to transport all inmates to court dates and any medical appointments or emergency needs, as well as inspecting all mail for contraband, receiving commissary funds and other money for inmates, maintaining the safety of the community and the security of the facility, and other tasks.
The Buncombe County Jail Annex also provides several other services to inmates including basic needs in meals, laundry, and hygiene items, and programs including AA, counseling, religious programs, education, recreation, and opportunities to grow social and life skills.
Along with the efforts made by the staff, reduced recidivism is seen when inmates are able to stay in contact and supported by their family or friends who are not incarcerated so mail, phones, and visits are provided.
Visits are in person, and are via video and an account is created online to book and complete visits, allowing both visitors and inmates to schedule a visit.
Phone accounts are also registered online, and allow for inmates to make outgoing calls during the daytime and evening hours when they are not participating in a task or program.
Information for money for an inmate’s commissary can be found on our Inmate Money page.
All personal mail is sent to:
Inmate's Full Name & ID Number
Buncombe County Detention Facility -NC
P.O. Box 247
Phoenix, MD 21131
Staff will open each piece and look for contraband, which is removed before it is given to the inmate.
Legal mail, money orders, books and newspaper and magazine subscriptions are mailed to:
Inmate's Full Name & ID Number
Buncombe County Detention Facility
20 Davidson Drive
Asheville, NC 28801
After an arrest, the individual is brought to Buncombe County Jail Annex for the booking process. This procedure involves identifying the person, determining charges, and deciding whether they’ll be released on their own recognizance, posted for bail, or held until court.
Remaining silent is highly recommended, as anything said can later be used in court. Wait for legal advice before responding to questions.
The booking process typically involves the following steps at Buncombe County Jail Annex:
Booking timeframes vary, ranging from one hour to up to 48 hours. For details on an offender’s bail or bond, call Buncombe County Jail Annex at 828-250-4550.
Once an individual is booked at Buncombe County Jail Annex in Asheville, options for their release include:
1. Release without paying bail, with a commitment to appear in court.
2. Continued detention until their court date.
3. Release upon paying a bail or bond. Call 828-250-4550 for the bail amount.
Bail can be paid through various methods.
For more details on the bail process in Buncombe County, North Carolina, visit the Buncombe County Jail Annex Bail Page.
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How Do You Visit an Inmate in the Buncombe County Jail Annex? What is the Schedule?
20 Davidson Drive
Asheville, NC 28801
828-250-4610 or 828-250-4557
ON-SITE VISITATION
| DAY | TIMES |
| MONDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| TUESDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| WEDNESDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| THURSDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| FRIDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| SATURDAY | 11:00am - 3:30pm |
REMOTE VISITATION
| DAY | TIMES |
| SUNDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| MONDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| TUESDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| WEDNESDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| THURSDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| FRIDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| SATURDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
The information below provides complete instructions regarding:
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Buncombe County Jail Annex
Buncombe County Jail Annex uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Buncombe County Jail Annex charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Buncombe County Jail Annex has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email support@homewav.com and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at refunds@homewav.com with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
HomeWAV Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Buncombe County Jail Annex’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-250-4550 for further assistance.
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Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Buncombe County Jail Annex?
20 Davidson Drive
Asheville, NC 28801
828-250-4610 or 828-250-4557
ON-SITE VISITATION
| DAY | TIMES |
| MONDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| TUESDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| WEDNESDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| THURSDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| FRIDAY | 9:00am - 10:30am 1:00pm - 3:30pm |
| SATURDAY | 11:00am - 3:30pm |
REMOTE VISITATION
| DAY | TIMES |
| SUNDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| MONDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| TUESDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| WEDNESDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| THURSDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| FRIDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
| SATURDAY | 9:00am - 10:30am 1:00pm - 3:30pm 7:00pm - 9:30pm |
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Buncombe County Jail Annex’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-250-4550 for further assistance.
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How Do You Deposit Money for an Inmate in the Buncombe County Jail Annex?
Instructions on purchasing commissary items for an inmate:
NOTE: Buncombe County Jail Annex may only allow online deposits for local commissary purchasing.
1. Register or Log in to your account at Inmate Canteen.
2. Select the facility where the inmate is located and the inmate you wish to purchase commissary items for.
3. Select the "Purchase Items" option.
4. Follow the prompts on screen to purchase items for an inmate.
For all information, tips and to see the hundreds of available items for shipping Commissary packages to an inmate in Buncombe County Jail Annex, or to see how deposit money so that your inmate can purchase their own commissary, check out our Commissary Instructions Page for Buncombe County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Buncombe County Jail Annex’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-250-4550 for further assistance.
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How Do I Receive Phone Calls from an Inmate in the Buncombe County Jail Annex?
To receive phone calls from inmates in Buncombe County, or to assist them in making phone calls to other people, follow these steps:
For all the information regarding phone calls with Buncombe County inmates; rules, policies, phone calling times, video, messaging, time limits and more, visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Buncombe County Jail Annex’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-250-4550 for further assistance.
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How do I Mail an Inmate in the Buncombe County Jail Annex, and what can I send them?
Postcards
The Buncombe County Jail Annex allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.
Envelopes
The Buncombe County Jail Annex also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.
Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope.
Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & ID Number
Buncombe County Detention Facility -NC
P.O. Box 247
Phoenix, MD 21131
Legal Mail
Send all Legal Mail to this Address:
Inmate's Full Name & ID Number
Buncombe County Detention Facility
20 Davidson Drive
Asheville, NC 28801
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Buncombe County Jail Annex allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Buncombe County Jail Annex standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & ID Number
Buncombe County Detention Facility
20 Davidson Drive
Asheville, NC 28801
Postcards
The Buncombe County Jail Annex allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Buncombe County Jail Annex also allows envelopes to be mailed to inmates.
Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & ID Number
Buncombe County Detention Facility -NC
P.O. Box 247
Phoenix, MD 21131
Legal Mail
Send all legal Mail to this Address:
Inmate's Full Name & ID Number
Buncombe County Detention Facility
20 Davidson Drive
Asheville, NC 28801
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Buncombe County Jail Annex allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Buncombe County Jail Annex standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & ID Number
Buncombe County Detention Facility
20 Davidson Drive
Asheville, NC 28801
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Buncombe County Jail Annex’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-250-4550 for further assistance.
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Can I purchase Commissary Online for an Inmate in the Buncombe County Jail Annex, and what can I purchase?
NOTE: Buncombe County Jail Annex may only allow online deposits for local commissary purchasing.
For best results use google chrome as your browser for accessing Inmate Canteen.
Instructions on purchasing commissary items for an inmate:
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Buncombe County Jail Annex’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-250-4550 for further assistance.
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How Can I Communicate with an Inmate in the Buncombe County Jail Annex using an Online Messaging Service?
The cost is $1.00 per message. In addition, there is a $1.00 fee for any purchase.
How does HomeWAV video messaging (email) work?
1. Sign Up.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Send your video message.
To visit or email an inmate in Buncombe County follow these steps:
Who do you contact if you are having any problems arranging the remote video visit, phoning or emailing of an inmate in Buncombe County?
Call HomeWav support at 314-764-2872, or toll free 844-394-6639.
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
NOTE: All communications between you and your inmate at Buncombe County Jail Annex will be recorded and stored. Do not discuss your inmate's case or other sensitive information as it can be used against them (or you) in court.
For full instructions on all the benefits of using Homewav to visit a Buncombe County inmate, visiting an inmate at the jail itself, email and texting an inmate, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Buncombe County Jail Annex’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-250-4550 for further assistance.
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Do Inmates in the Buncombe County Jail Annex have Access to Tablets or Computers?
Tablets can be used by inmates, for the following things:
Contact Paytel online, or call the Buncombe County Jail Annex directly at 828-250-4550 to rent a tablet for your inmate.
If you want download the Paytel App, click the image below:
How can you rent a tablet for an inmate in Buncombe County? Read the following:
Tablets can be used by inmates, for the following things:
Contact Paytel online, or call the Buncombe County Jail Annex directly at 828-250-4550 to rent a tablet for your inmate.
To find out everything you need to know about renting a tablet, what it can be used for, how much it costs, and more, check out our Tablet Page for Buncombe County Jail Annex.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Buncombe County Jail Annex’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-250-4550 for further assistance.
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What are the other City and County Jails in Buncombe County?
What are the other Jails in the Neighboring Counties surrounding Buncombe County?
