Address:
775 West Silver Street
Elko, NV 89801
Phone:
775-777-2531
The Elko County Detention Center believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.
One way that Elko County Detention Center is able to accomplish this is with ICSolutions remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and ICSolutions.
The benefits of video visitation are:
For more information on ICSolutions video visits and video messages, call the facility at 775-777-2531 or scroll down for a complete section of Frequently Asked Questions and Answers.
In order to visit with your inmate online, you must first register with IC Solutions.
There are three ways to visit remotely with your inmate:
1. Using your personal computer.
2. Using the IC Solutions iphone or Android app.
3. Using the IC Solutions visitation kiosk in the jail lobby.
How it Works
Register or Log in here.
Registering and Scheduling Video Visits Instructions
'Understanding IC Solutions Video Visits' Instructions
Remote Visitation using the IC Solutions app
Download your phone app:
iphone
Android
Instruction for using the IC Solutions app
Cost of a Remote Video Visit
Video Visitation Rules
Understanding the rules completely are the responsibility of both you and your inmate. Not knowing the rules will NOT be accepted as an excuse if you make a mistake and violate them. Disobeying them could result in being banned from have future visits.
• Any inmate or visitor whose behavior is disruptive during a visit may have his/her visiting privileges suspended/terminated.
• All visits are subject to monitoring and recording.
• All visits must be scheduled 6 hours prior to the appointment or up to 13 days in advance.
• You must check-in 15 minutes prior to the scheduled visit.
• Valid picture identification (e.g., driver's license, State I.D., or Military I.D. with picture) is required of all visitors, with the exception of children under the age of 17.
• Visitors under the age of 17 must be accompanied and supervised by an authorized adult visitor.
• Visitors who 'arrive' after the scheduled start time may not be allowed to visit.
• Clothing must cover all private/sensitive body areas.
• The visitation schedule may be canceled or altered on holidays or for safety/security reasons.
• Elko County Detention Center can disconnect, deny, change, or cancel a visit at any time.
• Internet connectivity issues during offsite visits will NOT be refunded.
• Each visitation session will show a timer to display elapsed time.
• After your visit has ended your connection will be terminated automatically.
775 West Silver Street
Elko, NV 89801
775-777-2531
ON-SITE VISITATION SCHEDULE
DAY | TIME |
SUNDAY | 10:00AM - 7:30PM |
MONDAY | 10:00AM - 7:30PM |
TUESDAY | 10:00AM - 7:30PM |
WEDNESDAY | 10:00AM - 7:30PM |
THURSDAY | 10:00AM - 7:30PM |
FRIDAY | 10:00AM - 7:30PM |
SATURDAY | 10:00AM - 7:30PM |
REMOTE VISITATION SCHEDULE
DAY | TIMES |
SUNDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
MONDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
TUESDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
WEDNESDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
THURSDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
FRIDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
SATURDAY | 7:30AM - 11:30AM 1:00PM - 4:45PM 6:00PM - 9:00PM |
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Elko County Detention Center money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
Postcards
The Elko County Detention Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Elko County Detention Center also allows envelopes to be mailed to inmates.
Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
Elko County Detention Center
P.O. Box 2028
Elko, NV 89803
Legal Mail
Send all legal Mail to this Address:
Inmate's Full Name & Inmate ID#
Elko County Detention Center
P.O. Box 2028
Elko, NV 89803
Newspapers
Local or national newspapers may also be mailed to the inmate as long as they are mailed directly from the newspaper publisher.
Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.
Books
The Elko County Detention Center allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address below.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the Elko County Detention Center standards will be disposed of. No more than three books may be shipped at any one time.
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.
All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
Elko County Detention Center
P.O. Box 2028
Elko, NV 89803
To find out how to get access to a tablet for inmate read the following:
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your Elko County Detention Center inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
To send commissary money to an inmate in Elko County Detention Center follow these steps:
For all information on how to Send Money to an inmate's account check out our full money and commissary guide for Elko County Detention Center.
To receive phone calls from inmates in Elko County, or to assist them in making phone calls to other people, follow these steps:
Note: All your calls with an inmate are recorded, stored and shared with law enforcement if the conversation deals with your case or any criminal activity. Anything communicated can be used against you or your inmate in court.
For all the information regarding phone calls with Elko County inmates; rules, policies, phone calling times, limits and more visit our Inmate Phone Page.
To visit an inmate in Elko County follow these steps:
For full instructions on all the benefits of using IC Solutions to visit a Elko County inmate, visiting an inmate at the jail itself, rates, policies, rules, dress codes, bringing children, attorney and clergy visits and more, go to our official Visit Inmate Page.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Elko County Detention Center follow these steps:
For all information, tips and available items for shipping Commissary packages to an inmate in Elko County Detention Center check out our Commissary Instructions Page for Elko County.