Frederick County Detention Center Remote Inmate Video Visits

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Frederick County Detention Center

Address:
7300 Marcie’s Choice Lane
Frederick, MD 21704

Phone:

301-600-2550

Schedule a Video Visit with an Inmate at the Frederick County Detention Center - Remotely or at the Jail

The Frederick County Detention Center believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Frederick County Detention Center is able to accomplish this is with homewav remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and homewav.

The benefits of video visitation are:

  • It keeps inmates happy.
  • Allows the inmates to stay in touch with friends, family and children.
  • It saves on staff time, thus money.
  • Allows the jail to partake in a revenue share.
  • Keeps viruses from spreading.
  • Keeps contraband from entering the facility.

For more information on homewav video visits and video messages, call the facility at 301-600-2550 or scroll down for a complete section of Frequently Asked Questions and Answers.

Frederick County Detention Center - Remote Video Visitation with your Inmate

The information below provides complete instructions regarding Homewav Video Visitation for Frederick County Detention Center:

Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Frederick County Detention Center

Frederick County Detention Center uses HomeWAV for Inmate Video Visitation. 

Off-site remote visits are simple and convenient for both inmates and you. 
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.

 

Following these instructions exactly will enhance your chances of having trouble-free visits.

How Much does Homewav Cost?

Frederick County Detention Center charges $0.50 cents per minute for video visitation and $1.00 for each video message.  

There is NO minimum talk time. Each ‘call’ can be as short as one minute.

In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.

How does HomeWAV video visitation work?

1.  Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call

How Do I add Funds to my account?

1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update” 
4. Choose a way to pay (Credit, debit, or prepaid card.)

Can I use HomeWAV on my smartphone or tablet?

Yes, however your HomeWAV account must be first set up online from a computer. 

Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.

To receive calls you must log in through the app and wait for the inmate to initiate the call. 

You cannot add funds or make any changes to your account information through the app. These options are only available through the website. 

The app should be solely used for video visitation.

What are the minimum PC requirements?

1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone

Can I use HomeWAV from the jail lobby if I don’t have a computer?

Yes, Frederick County Detention Center has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby. 

How does the Inmate Know I am Logged in and Ready to Visit?

1.    Make sure there are funds in your account and that you are marked as “appear online”.
2.    The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on. 
3.    Once the inmate sees the notification, he or she will initiate the call.
4.    When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.

Can I transfer funds from one inmate to another?

If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email support@homewav.com and include the following information:
1.    Homewav account holder’s name.
2.    The number of minutes to be transferred.
3.    Facility Name.
4.    From which inmate to who do you want to transfer funds.

How do I get a refund on leftover funds?

Email HomeWAV at refunds@homewav.com with your refund request. 
REFUNDS are subject to a $7.50 processing fee.  *Note* refund requests must be sent from the email address of the registered visitor.

How can I contact HomeWAV if I’m having any problems?

HomeWAV Visitor Support is available 7 days a week during the following hours:

Monday – Friday 
9:00AM to 6:00PM EST

Saturday – Sunday 
8:00AM to 6:00PM EST

HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.

HomeWAV Video Tutorials

HomeWAV Frequently Asked Questions

Frederick County Detention Center on-site Inmate Video Visitation Schedule

7300 Marcie’s Choice Lane
Frederick, MD 21704
301-600-2550

  • First, you must register for visits with Homewav.
  • Each inmate is allowed one - 30 minute visit once a week with a maximum of four visitors.
  • All visits are recorded for security purposes.
  • All visitors will have a picture taken prior to their visit. Any visitor refusing to have their picture taken will not receive a visit.
  • All visitors must provide a government photo ID for registration and wear a mask for the entire time that they are in the building.
  • Registration begins 30 minutes prior to the start and ends 30 minutes prior to the end times listed below.
  • On-site video visitation is free.
  • Persons under the age of 18 years must be accompanied by an adult with a valid HomeWAV account.
  • During the visit, the visitor and the inmate must be logged in under their individual credentials. No sharing visits by visitors or inmates is permitted.
  • One visit per inmate per week is allowed for on-site visitation. The maximum time for this visit is 30 minutes.  
  • Onsite visitations are scheduled 24 hours in advance pending visitor approval.   
  • Visits cannot be scheduled for a time more than seven (7) days in advance.

ON-SITE VISITATION SCHEDULE

INMATES DAY TIMES
JUVENILES THU 12:30 -7:00PM
FEMALES SAT 9:00AM-4:00PM
MALES SUN 9:00AM-4:00PM

REMOTE VIDEO VISITATION

  • Cost = $0.30 per minute
  • Unlimited remote visits with Homewav.
  • Remote Video Visits will be a maximum of 15 minutes.
  • Attorneys can also sign up for a video visit and this will not be recorded.
DAY TIMES
SUNDAY 9:00AM - 9:00PM
MONDAY 9:00AM - 9:00PM
TUESDAY 9:00AM - 9:00PM
WEDNESDAY 9:00AM - 9:00PM
THURSDAY 9:00AM - 9:00PM
FRIDAY 9:00AM - 9:00PM
SATURDAY 9:00AM - 9:00PM


Professional Visits

  • Professional visits can occur at any time on any day. Professional visits can be denied during an emergency security situation.
  • Conversations between a legal representative and an inmate is not audio recorded by the Frederick County Sheriff’s Office – Corrections Bureau. Video only recording of the visit does take place.

What and who are professional visitors?

​​Attorney

  • Must be active and not suspended in Maryland for any reason 
  • Valid photo ID required

Public Defender or Public Defender Investigator

  • Must be active and not suspended in Maryland for any reason 
  • Valid photo ID required

State’s Attorney Investigators 

  • Valid photo ID and a Work/Agency ID required

Clergy

  • Valid photo ID required
  • Must be on the approved clergy visitation list

Law Enforcement Officers

  • Valid agency ID required
  • Retired credentials are not valid for a professional visit

Parole and Probation Agent

  • Valid agency ID required
  • Retired credentials are not valid for a professional visit

Embassy/Consular visits

  • Valid photo ID and Consular ID required

Court Designated Visitors (i.e. Mental Health, Physician, Juvenile Services, etc.)

  • A copy of the Court Order should also be present
  • Valid photo ID and a Work/Agency ID required
     

Professional Visitors who are known to be related to an inmate through marriage or as an immediate family member (brother, sister, cousin, etc.) will not be approved for a professional visit.
Contact the visitation officer (301-600-3031) for more information.


 

Remote Video Visiting an inmate who is in the Frederick County Detention Center

Frequently Asked Questions about Remote Video Visits


What is a video visit, and how do they work?

Who are the companies that facilitate video visits?


 

 

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Frederick County Detention Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.


 

 

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.

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