Address:
1400 Big Lake Road
Council Bluffs, IA 51501
Phone:
712-890-2260
The Pottawattamie County Jail believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.
One way that Pottawattamie County Jail is able to accomplish this is with cidnet remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and cidnet.
The benefits of video visitation are:
For more information on cidnet video visits and video messages, call the facility at 712-890-2260 or scroll down for a complete section of Frequently Asked Questions and Answers.
Friends & Family Portal Information
Frequently Asked Questions
Instructions on How to Use CIDNET
CIDNET Instrucciones
Contact Customer Support
1400 Big Lake Road
Council Bluffs, IA 51501
712-890-2260
ON SITE VIDEO VISITATION
| DAY | TIMES |
| SUNDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| MONDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| TUESDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| WEDNESDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| THURSDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| FRIDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
| SATURDAY | 1:00PM - 4:00PM 6:30PM - 9:00PM |
REMOTE VIDEO VISITATION SCHEDULE
| DAY | TIMES |
| SUNDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| MONDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| TUESDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| WEDNESDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| THURSDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| FRIDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
| SATURDAY | 9:00AM - 10:45AM 11:45AM - 4:45PM 6:30PM - 9:30PM |
What is a video visit, and how do they work?
Who are the companies that facilitate video visits?
Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:
• It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Pottawattamie County Jail money.
• It removes any opportunity for contraband (drugs) to enter the facility.
• It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
• While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
• Video visitation gives the inmates and their visitors the feeling of more privacy.
Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.
Video visitation can take place on a computer, a tablet or a phone.
Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.
If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.
You must also be on the inmate's approved list, even for a video visit.
There are several different companies that contract with all the jails and prisons that allow video visitation:
These are the companies in alphabetical order:
CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.
