DuPage County Jail, IL Video Visitation

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DuPage County Jail

Address:
501 North County Farm Road
Wheaton, IL 60187
Phone:
630-407-2255

Frequently Asked Questions

Schedule a Video Visit with an Inmate at the DuPage County Jail - Remotely or at the Jail

The DuPage County Jail believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that DuPage County Jail is able to accomplish this is with gettingout remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and gettingout.

The benefits of video visitation are:

It keeps inmates happy.
Allows the inmates to stay in touch with friends, family and children.
It saves on staff time, thus money.
Allows the jail to partake in a revenue share.
Keeps viruses from spreading.
Keeps contraband from entering the facility.

For more information on gettingout video visits and video messages, call the facility at 630-407-2255 or scroll down for a complete section of Frequently Asked Questions and Answers.

DuPage County Jail - Remote Video Visitation with your Inmate

DuPage County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling.

There are three ways to remotely visit your inmate:
1. Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1. Register an account.
2. Select DuPage County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.

**NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages.
If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at DuPage County Jail.
With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

DuPage County Jail at-the-jail Inmate Visitation Schedule, Registration & Guidelines

501 North County Farm Road
Wheaton, IL 60187
630-407-2255

First, you need to register, then schedule your visit online.
After you are registered, login to the email account that you provided and click on the account verification emails you received.
If you do not receive an email, check your spam/junk folder. If you still do not see an email from the system, call 630-407-2284 between the hours of 7:30 a.m. & 4:00 p.m.
Finally, login using the temporary password provided in the email. You will be prompted to change your password. Be sure to pick a password that you can remember, or note it in a secure location.
All visits must be scheduled at least 1 day in advance, but not more than 10 days in advance.
There are a maximum of 4 visitors permitted per visit, including minors.
All visitors, ages 17 years and above, are required to present photo identification in order to visit an inmate.
All persons under the age of 17 must be accompanied by an adult. Minors also need to be registered under the Parent's account and added to the visit if they are expecting to visit.
All visitors must be signed in 15 minutes prior to the scheduled visit start time.
Inmates are granted one 30 minute visit per week.
Trusty inmates get one 60 minute visit per week.

INMATE VISITATION SCHEDULE

Tuesday – Female Inmate Visitation

8:00 am to 11:00 am

Wednesday – Male Inmate Visitation

8:00 am to 11:00 am

1:00 pm - 4:00 pm

Saturday – Female Inmate Visitation

8:00 am to 11:00 am

1:00 pm - 4:00 pm

Sunday – Male Inmate Visitation

8:00 am to 11:00 am

1:00 pm - 4:00 pm

Visitation hours for inmates with Kitchen Trusty status end at 10:00am, and at 3:00pm, due to meal serving times.
All visits for Kitchen Trustee inmates must end at these times regardless of the time the visit started.

If you are visiting from another state or traveling a great distance, DuPage County Jail may allow you an extended visitation. Call 630-407-2284 to ask for special consideration.

Visitation schedules for Attorney or Professional visits:

7:30 AM - 11:00 AM (EVERY DAY)

1:00 PM - 4:00 PM (EVERY DAY)

6:00 PM - 7:30 PM (EVERY DAY)

*All attorneys and professional visitors must register at least fifteen (15) minutes prior to the conclusion of the designated visitation hours. Visitors attempting to visit an inmate after this time, for any reason, will be refused.

Members of the Clergy shall be identified as such and approved by the Director of J.U.S.T. of DuPage at 630-407-2201, before their visit is allowed.

Visitation schedules for approved Clergy visits:

7:30 AM - 11:00 AM (EVERY DAY)

1:00 PM - 4:00 PM (EVERY DAY)

Remote Video Visiting an Inmate in the DuPage County Jail

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the DuPage County Jail money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.