MacDougall-Walker Correctional Institution

To search for an inmate in the MacDougall-Walker Correctional Institution, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 860-627-2100 for the information you are looking for.

MacDougall-Walker Correctional Institution Inmate Search

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about finding an inmate in the MacDougall-Walker Correctional Institution, how the jail rosters work and what happens after an offender is arrested and booked. If you still have questions after reviewing these FAQs, call 860-627-2100 for further assistance.

The MacDougall-Walker Correctional Institution maintains an average of 2131 offenders in custody on any given day. The MacDougall-Walker Correctional Institution has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Hartford County law enforcement agencies arrest and detain approximately 270,640 offenders.

How Do You Visit an Inmate in the MacDougall-Walker Correctional Institution? What is the Schedule?

MacDougall-Walker Correctional Institution Inmate Visitation Schedule

MacDougall-Walker Correctional Institution
1153 East Street, South
Suffield, CT 06080
860-627-2100

• All potential visitors must complete the State of Connecticut - Department of Correction Visiting Request Form
• Video Visits must be pre-scheduled and a Visiting Request Form must be completed.
• In-Person Visits are not pre-scheduled at this time are on a first come, first serve basis.
• Visitors must be on the approved, active visiting list.
• You will receive a notification when your video visit is scheduled.

(SCROLL DOWN FOR VISITATION SCHEDULE)

RULES & GUIDELINES FOR VISITING AN INMATE

• Confirm the facility location of the inmate you would like to visit by using the inmate search tool.
• Valid, government issued photo ID is required.
• No cellphones or other electronic devices allowed into the visiting area.
• No more than two (2) visitors are allowed per visit to include children.
• On-site visits are at least 30 minutes, and up to 60 minutes.
• Visitors are required to arrive at least 15 minutes prior to your scheduled on-site visit to check in.
• Video visits are 30-60 minutes.
• There are NO VISITS on major holidays.
• Clothing & Appearance must be reasonably modest. Revealing, seductive, or offensive clothing is not allowed.
• Video visits are free.
  A maximum of (3) authorized adult visitors may participate in the video visit and must be included on the Visit Request Form. Children don't count toward the number of visitors. 
• NOTE: ACTUAL VISITATION DAYS AND TIMES VARY FOR EACH INMATE - See Schedule for MacDougall-Walker Correctional Institution

VISITATION SCHEDULE - Go to this page to see times for Specific Inmates and Units for MacDougall-Walker Correctional Institution

860-627-2100

Connecticut State Department of Correction - Remote Inmate Video Visitation

Video Visitation is done using Microsoft Teams Group Chat Software. 

• In order to use Microsoft Teams you need to be registered and prepaid. While you can sign up for free, you get more benefits and it's easier to use with a paid version.
• Family and friends wishing to participate and receive a Video Visit may consult with their loved one.
• Next, your detained friend or family member will need to add your name to the visitation list and you will be contacted by a Department of Correction staff member to schedule a day and time for your visit.
• The following are the instructions and steps to have a video visit with your inmate after you have been added by your inmate, and you have opened your account with Microsoft Teams.
  1. Type www.skype.com in the search bar.
  2. Click 'sign in' in the upper right hand corner.
  3. Click 'New to Skype' Sign up - then 'NEXT'.
  4. Under 'Create Account', add your email address. - then 'NEXT'.
  5. Create a password, then click 'NEXT'.
  6. Enter your first and last name, then click 'NEXT'.
  7. Enter your Country/region, then your birthday, then click 'NEXT'.
  8. Download the SKYPE app to your chosen device, then ...
  9. Sign into SKYPE using your email and password you just registered under.

Connecticut State Department of Correction - Remote Inmate Video Visitation

Video Visitation is done using Microsoft Teams Group Chat Software. 

• In order to use Microsoft Teams you need to be registered and prepaid. While you can sign up for free, you get more benefits and it's easier to use with a paid version.
• Family and friends wishing to participate and receive a Video Visit may consult with their loved one.
• Next, your detained friend or family member will need to add your name to the visitation list and you will be contacted by a Department of Correction staff member to schedule a day and time for your visit.
• The following are the instructions and steps to have a video visit with your inmate after you have been added by your inmate, and you have opened your account with Microsoft Teams.
  1. Type www.skype.com in the search bar.
  2. Click 'sign in' in the upper right hand corner.
  3. Click 'New to Skype' Sign up - then 'NEXT'.
  4. Under 'Create Account', add your email address. - then 'NEXT'.
  5. Create a password, then click 'NEXT'.
  6. Enter your first and last name, then click 'NEXT'.
  7. Enter your Country/region, then your birthday, then click 'NEXT'.
  8. Download the SKYPE app to your chosen device, then ...
  9. Sign into SKYPE using your email and password you just registered under.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about MacDougall-Walker Correctional Institution’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 860-627-2100 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the MacDougall-Walker Correctional Institution?

MacDougall-Walker Correctional Institution Inmate Visitation Schedule

MacDougall-Walker Correctional Institution
1153 East Street, South
Suffield, CT 06080
860-627-2100

• All potential visitors must complete the State of Connecticut - Department of Correction Visiting Request Form
• Video Visits must be pre-scheduled and a Visiting Request Form must be completed.
• In-Person Visits are not pre-scheduled at this time are on a first come, first serve basis.
• Visitors must be on the approved, active visiting list.
• You will receive a notification when your video visit is scheduled.

(SCROLL DOWN FOR VISITATION SCHEDULE)

RULES & GUIDELINES FOR VISITING AN INMATE

• Confirm the facility location of the inmate you would like to visit by using the inmate search tool.
• Valid, government issued photo ID is required.
• No cellphones or other electronic devices allowed into the visiting area.
• No more than two (2) visitors are allowed per visit to include children.
• On-site visits are at least 30 minutes, and up to 60 minutes.
• Visitors are required to arrive at least 15 minutes prior to your scheduled on-site visit to check in.
• Video visits are 30-60 minutes.
• There are NO VISITS on major holidays.
• Clothing & Appearance must be reasonably modest. Revealing, seductive, or offensive clothing is not allowed.
• Video visits are free.
  A maximum of (3) authorized adult visitors may participate in the video visit and must be included on the Visit Request Form. Children don't count toward the number of visitors. 
• NOTE: ACTUAL VISITATION DAYS AND TIMES VARY FOR EACH INMATE - See Schedule for MacDougall-Walker Correctional Institution

VISITATION SCHEDULE - Go to this page to see times for Specific Inmates and Units for MacDougall-Walker Correctional Institution

860-627-2100

Connecticut State Department of Correction - Remote Inmate Video Visitation

Video Visitation is done using Microsoft Teams Group Chat Software. 

• In order to use Microsoft Teams you need to be registered and prepaid. While you can sign up for free, you get more benefits and it's easier to use with a paid version.
• Family and friends wishing to participate and receive a Video Visit may consult with their loved one.
• Next, your detained friend or family member will need to add your name to the visitation list and you will be contacted by a Department of Correction staff member to schedule a day and time for your visit.
• The following are the instructions and steps to have a video visit with your inmate after you have been added by your inmate, and you have opened your account with Microsoft Teams.
  1. Type www.skype.com in the search bar.
  2. Click 'sign in' in the upper right hand corner.
  3. Click 'New to Skype' Sign up - then 'NEXT'.
  4. Under 'Create Account', add your email address. - then 'NEXT'.
  5. Create a password, then click 'NEXT'.
  6. Enter your first and last name, then click 'NEXT'.
  7. Enter your Country/region, then your birthday, then click 'NEXT'.
  8. Download the SKYPE app to your chosen device, then ...
  9. Sign into SKYPE using your email and password you just registered under.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about MacDougall-Walker Correctional Institution’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 860-627-2100 for further assistance.

How Do You Deposit Money for an Inmate in the MacDougall-Walker Correctional Institution?

How to Deposit Money in a MacDougall-Walker Correctional Institution Inmate's Account

There are four ways to deposit money in an inmate's account in the Connecticut State Department of Correction:

• Jpay Online Deposits
• Western Union Online Deposits
• Touchpay
• United States Postal Service - Mailing a Payment

In order to do any of these you need to know the exact name the inmate is incarcerated under, and their Inmate ID#.

If you can't find the inmate and booking number online, call the Trust Fund Office at 860-692-7670.

1.  MacDougall-Walker Correctional Institution and JPAY.

• First, you need to know the exact spelling of the inmate's name and inmates ID #
• You can send money to an inmate/offender's commissary/spendable account through the Send Money page.
• There are two ways to send money to an inmate/offender in {MacDougall-Walker Correctional Institution using Jpay.

1. Online payments
2. Over the phone by calling 800-574-5729

2.  MacDougall-Walker Correctional Institution and Western Union.

First, you need to know the exact spelling of the inmate's name and inmates ID #
You also need to know these codes. 

Codes:
Pay to: CONNECTICUT DOC
Code City: CTDOC
State: CT
Senders Account #: Inmate Number + Last Name (ex: 00123456SMITH)
Attention: Leave this blank

• Select CONNECTICUT DOC, then follow Western Union's instructions.
• For questions, concerns or to add funds via Western Union over the phone, call 800-325-6000.

Western Union Facilities -
Deposit funds in-person at Western Union. 

Codes:
Pay to: CONNECTICUT DOC
Code City: CTDOC
State: CT
Senders Account #: Inmate Number + Last Name (ex: 00123456SMITH)
Attention: Leave this blank

3. MacDougall-Walker Correctional Institution and Touchpay

You will need these these three things:

• Exact spelling of the inmate's name as the CT DOC has it spelled.

• The inmate's ID#.

• Touchpay Facility # of 306109.

Options for putting money in an inmate's account:

Option 1 - Dropping Money at one of the prisons:
Bring money to the following prisons in person.

Hartford
177 Weston Street
Hartford, CT

Chesire
900 Highland Avenue
Chesire, CT

York
201 West Main Street
Niantic, CT

You will use a Touchpay self-serve kiosk in the lobbies that accepts cash, debit or credit cards.

Option 2 - Deposit Inmate Money Online

• MacDougall-Walker Correctional Institution uses Touchpay to process all online deposits to an inmate's account.
• The company charges you a small fee for doing so.

Option 3 - Make an Inmate Deposit over the Phone by calling Touchpay at 866-232-1899.
To do this you will need the inmate's offender # (inmate ID #), full legal name, and Facility Locator Number. Call 860-627-2100 to get the Facility Locator Number.

4.  MacDougall-Walker Correctional Institution and Mailing a Payment

When sending an inmate money by mail, the MacDougall-Walker Correctional Institution will only accept:

• US Postal Money Orders, or
• Certified Bank Cashier Checks

**Important Notes**

• All Checks or Money Orders MUST be payable to the inmate.
• A filled out copy of the Inmate Trust Remitter Form.
• Remitter Information MUST include:
  Inmate First, Middle Initial and Last Name
  Inmate Number
  Inmate Date of Birth
  Sender's First and Last Name
  Sender's Full Address (Number, Street, Apartment/Unit, City, State and Zip Code)

Mailing Address:
Inmate Trust Fund
P.O. Box 290800
Wethersfield, CT 06129-0800

Funds are only accepted from the following sources:

• Money Order or Certified/Cashier's Check, along with complete and legible remitter information *
• Attorney checks, along with cover letter
• Employer checks, along with pay stub
• Refund check from Vendors
• Social Security checks
• Social Services checks
• Tax Refunds
• Unemployment checks
• Veterans Administration checks

Rules Regarding Picking up Money When an Inmate is Released from the MacDougall-Walker Correctional Institution

Final Check Request: Former inmates may request a check for their remaining funds by completing a Request for Account Balance Form and mailing it to:

Inmate Trust Fund
24 Wolcott Hill Rd.
Wethersfield, CT 06109

If you have any questions, call the Trust/Finance Office at 860-692-7670

Unclaimed Inmate accounts

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about MacDougall-Walker Correctional Institution’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 860-627-2100 for further assistance.

How Do I Receive Phone Calls from an Inmate in the MacDougall-Walker Correctional Institution?

How an Inmate Makes a Phone Call to You or Others from MacDougall-Walker Correctional Institution

To set up a phone account so that your inmate can call you from Hartford County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Hartford County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about MacDougall-Walker Correctional Institution’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 860-627-2100 for further assistance.

How do I Mail an Inmate in the MacDougall-Walker Correctional Institution, and what can I send them?

MacDougall-Walker Correctional Institution Inmate Mail Guidelines

Postcards
The MacDougall-Walker Correctional Institution ONLY allows inmates to receive pre-metered postcards like the type purchased from the post office unless noted otherwise.

• Minimum size: 3.5 Inches by 4.25 inches. Maximum size: 4.25 inches by 6 inches.
• Postcards mailed with a stamp will be rejected.
• It is best to only use blue or black ink.
• Always include your name and return address.

Envelopes
Envelopes with personal letters are NOT allowed.

Postcards MUST be mailed to the following address:
Inmate's Full Name & Inmate #
MacDougall-Walker Correctional Institution
1153 East Street, South
Suffield , CT 06080

Legal Mail
Envelopes from an attorney or professionals related to an inmates case ARE allowed.

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate #
MacDougall-Walker Correctional Institution
1153 East Street, South
Suffield , CT 06080

Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The MacDougall-Walker Correctional Institution allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the MacDougall-Walker Correctional Institution standards will be disposed of. 
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate #
MacDougall-Walker Correctional Institution
1153 East Street, South
Suffield , CT 06080

Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the MacDougall-Walker Correctional Institution there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon. Due to drug smuggling, not all inmates are even allowed to receive mail in envelopes, as only certain types of postcards are allowed.

For complete information on mail policies and addresses, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about MacDougall-Walker Correctional Institution’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 860-627-2100 for further assistance.

Can I purchase Commissary Online for an Inmate in the MacDougall-Walker Correctional Institution, and what can I purchase?

How to Deposit Money in a MacDougall-Walker Correctional Institution Inmate's Account

There are four ways to deposit money in an inmate's account in the Connecticut State Department of Correction:

• Jpay Online Deposits
• Western Union Online Deposits
• Touchpay
• United States Postal Service - Mailing a Payment

In order to do any of these you need to know the exact name the inmate is incarcerated under, and their Inmate ID#.

If you can't find the inmate and booking number online, call the Trust Fund Office at 860-692-7670.

This is the commissary order sheet for MacDougall-Walker Correctional Institution

1.  MacDougall-Walker Correctional Institution and JPAY.

• First, you need to know the exact spelling of the inmate's name and inmates ID #
• You can send money to an inmate/offender's commissary/spendable account through the Send Money page.
• There are two ways to send money to an inmate/offender in {MacDougall-Walker Correctional Institution using Jpay.

1. Online payments
2. Over the phone by calling 800-574-5729

2.  MacDougall-Walker Correctional Institution and Western Union.

First, you need to know the exact spelling of the inmate's name and inmates ID #
You also need to know these codes. 

Codes:
Pay to: CONNECTICUT DOC
Code City: CTDOC
State: CT
Senders Account #: Inmate Number + Last Name (ex: 00123456SMITH)
Attention: Leave this blank

• Select CONNECTICUT DOC, then follow Western Union's instructions.
• For questions, concerns or to add funds via Western Union over the phone, call 800-325-6000.

Western Union Facilities -
Deposit funds in-person at Western Union. 

Codes:
Pay to: CONNECTICUT DOC
Code City: CTDOC
State: CT
Senders Account #: Inmate Number + Last Name (ex: 00123456SMITH)
Attention: Leave this blank

3. MacDougall-Walker Correctional Institution and Touchpay

You will need these these three things:

• Exact spelling of the inmate's name as the CT DOC has it spelled.

• The inmate's ID#.

• Touchpay Facility # of 306109.

Options for putting money in an inmate's account:

Option 1 - Dropping Money at one of the prisons:
Bring money to the following prisons in person.

Hartford
177 Weston Street
Hartford, CT

Chesire
900 Highland Avenue
Chesire, CT

York
201 West Main Street
Niantic, CT

You will use a Touchpay self-serve kiosk in the lobbies that accepts cash, debit or credit cards.

Option 2 - Deposit Inmate Money Online

• MacDougall-Walker Correctional Institution uses Touchpay to process all online deposits to an inmate's account.
• The company charges you a small fee for doing so.

Option 3 - Make an Inmate Deposit over the Phone by calling Touchpay at 866-232-1899.
To do this you will need the inmate's offender # (inmate ID #), full legal name, and Facility Locator Number. Call 860-627-2100 to get the Facility Locator Number.

4.  MacDougall-Walker Correctional Institution and Mailing a Payment

When sending an inmate money by mail, the MacDougall-Walker Correctional Institution will only accept:

• US Postal Money Orders, or
• Certified Bank Cashier Checks

**Important Notes**

• All Checks or Money Orders MUST be payable to the inmate.
• A filled out copy of the Inmate Trust Remitter Form.
• Remitter Information MUST include:
  Inmate First, Middle Initial and Last Name
  Inmate Number
  Inmate Date of Birth
  Sender's First and Last Name
  Sender's Full Address (Number, Street, Apartment/Unit, City, State and Zip Code)

Mailing Address:
Inmate Trust Fund
P.O. Box 290800
Wethersfield, CT 06129-0800

Funds are only accepted from the following sources:

• Money Order or Certified/Cashier's Check, along with complete and legible remitter information *
• Attorney checks, along with cover letter
• Employer checks, along with pay stub
• Refund check from Vendors
• Social Security checks
• Social Services checks
• Tax Refunds
• Unemployment checks
• Veterans Administration checks

Rules Regarding Picking up Money When an Inmate is Released from the MacDougall-Walker Correctional Institution

Final Check Request: Former inmates may request a check for their remaining funds by completing a Request for Account Balance Form and mailing it to:

Inmate Trust Fund
24 Wolcott Hill Rd.
Wethersfield, CT 06109

If you have any questions, call the Trust/Finance Office at 860-692-7670

Unclaimed Inmate accounts

How to Deposit Money in a MacDougall-Walker Correctional Institution Inmate's Account

There are four ways to deposit money in an inmate's account in the Connecticut State Department of Correction:

• Jpay Online Deposits
• Western Union Online Deposits
• Touchpay
• United States Postal Service - Mailing a Payment

In order to do any of these you need to know the exact name the inmate is incarcerated under, and their Inmate ID#.

If you can't find the inmate and booking number online, call the Trust Fund Office at 860-692-7670.

1.  MacDougall-Walker Correctional Institution and JPAY.

• First, you need to know the exact spelling of the inmate's name and inmates ID #
• You can send money to an inmate/offender's commissary/spendable account through the Send Money page.
• There are two ways to send money to an inmate/offender in {MacDougall-Walker Correctional Institution using Jpay.

1. Online payments
2. Over the phone by calling 800-574-5729

2.  MacDougall-Walker Correctional Institution and Western Union.

First, you need to know the exact spelling of the inmate's name and inmates ID #
You also need to know these codes. 

Codes:
Pay to: CONNECTICUT DOC
Code City: CTDOC
State: CT
Senders Account #: Inmate Number + Last Name (ex: 00123456SMITH)
Attention: Leave this blank

• Select CONNECTICUT DOC, then follow Western Union's instructions.
• For questions, concerns or to add funds via Western Union over the phone, call 800-325-6000.

Western Union Facilities -
Deposit funds in-person at Western Union. 

Codes:
Pay to: CONNECTICUT DOC
Code City: CTDOC
State: CT
Senders Account #: Inmate Number + Last Name (ex: 00123456SMITH)
Attention: Leave this blank

3. MacDougall-Walker Correctional Institution and Touchpay

You will need these these three things:

• Exact spelling of the inmate's name as the CT DOC has it spelled.

• The inmate's ID#.

• Touchpay Facility # of 306109.

Options for putting money in an inmate's account:

Option 1 - Dropping Money at one of the prisons:
Bring money to the following prisons in person.

Hartford
177 Weston Street
Hartford, CT

Chesire
900 Highland Avenue
Chesire, CT

York
201 West Main Street
Niantic, CT

You will use a Touchpay self-serve kiosk in the lobbies that accepts cash, debit or credit cards.

Option 2 - Deposit Inmate Money Online

• MacDougall-Walker Correctional Institution uses Touchpay to process all online deposits to an inmate's account.
• The company charges you a small fee for doing so.

Option 3 - Make an Inmate Deposit over the Phone by calling Touchpay at 866-232-1899.
To do this you will need the inmate's offender # (inmate ID #), full legal name, and Facility Locator Number. Call 860-627-2100 to get the Facility Locator Number.

4.  MacDougall-Walker Correctional Institution and Mailing a Payment

When sending an inmate money by mail, the MacDougall-Walker Correctional Institution will only accept:

• US Postal Money Orders, or
• Certified Bank Cashier Checks

**Important Notes**

• All Checks or Money Orders MUST be payable to the inmate.
• A filled out copy of the Inmate Trust Remitter Form.
• Remitter Information MUST include:
  Inmate First, Middle Initial and Last Name
  Inmate Number
  Inmate Date of Birth
  Sender's First and Last Name
  Sender's Full Address (Number, Street, Apartment/Unit, City, State and Zip Code)

Mailing Address:
Inmate Trust Fund
P.O. Box 290800
Wethersfield, CT 06129-0800

Funds are only accepted from the following sources:

• Money Order or Certified/Cashier's Check, along with complete and legible remitter information *
• Attorney checks, along with cover letter
• Employer checks, along with pay stub
• Refund check from Vendors
• Social Security checks
• Social Services checks
• Tax Refunds
• Unemployment checks
• Veterans Administration checks

Rules Regarding Picking up Money When an Inmate is Released from the MacDougall-Walker Correctional Institution

Final Check Request: Former inmates may request a check for their remaining funds by completing a Request for Account Balance Form and mailing it to:

Inmate Trust Fund
24 Wolcott Hill Rd.
Wethersfield, CT 06109

If you have any questions, call the Trust/Finance Office at 860-692-7670

Unclaimed Inmate accounts

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about MacDougall-Walker Correctional Institution’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 860-627-2100 for further assistance.

How Can I Communicate with an Inmate in the MacDougall-Walker Correctional Institution using an Online Messaging Service?

MacDougall-Walker Correctional Institution uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation').

Steps: 
1.  Sign up for eMessaging
2. Find your inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

Things you CAN do:
1.  You CAN ONLY send messages from the Securus website, or with the Securus app. (links below).
2. You CAN transfer ‘stamps’ to your inmate.
3. You CAN deposit money to your inmate, and they can purchase ‘stamps’ on their end.
4. Each time you send a message, you CAN pay for them to reply.
5. You CAN send photos. (Jail staff will review for appropriateness) 

Things you CANNOT do:
1.  You CANNOT use your own personal email to send messages.
2. You CANNOT send any message or photo that would normally be rejected by regular mail.

Other Things:
1.  Photos must be .jpg, .jpeg or .png.
2. eMessages and photos must meet the jail’s standards for regular mail.
3. If your eMessage or Photo is rejected you will be notified of the reason, but you will NOT get a refund.

What is the cost of sending inmate messages?

• Send a text Message - 1 stamp
• Purchase a reply for your inmate - 1 stamp
• Attach up to 5 photos - 1 stamp each photo
• Share up to 5 eCards - 1 stamp each eCard
• Send just a photo with no text - 1 stamp
• Send a 30 second VideoGram - 3 stamps

What can your inmate do with digital 'stamps'?

• Reply to your eMessage if you attach a return stamp
• Receive transferred stamps you share with them (no cost to transfer)
• When available, they can purchase their own stamps from their Inmate Debit Account

Contact Information and Help:
eMessaging FAQ  
eMessaging Signup & Helpful Information  
Online Customer Service Support 
Phone Support: 972-734-1111 or 800-844-6591
iphone app
Android app

Mailing Check payments
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-075

How to Send a Text or Email Message to an Inmate in MacDougall-Walker Correctional Institution

To send a text or email message to a Hartford County inmate, do the following:

MacDougall-Walker Correctional Institution uses Securus eMessaging for Inmate Email.

Register here. (You are already registered if you signed up with Securus for 'Phone' or 'Remote Visitation' in Hartford County or any jail or prison in the country).
Steps: 
1.  Sign up for eMessaging
2. Find your Hartford County inmate.
3. Purchase a book of Securus ‘stamps’.
4. Type & Send message.

For all Hartford County information for sending secure messages to an inmate in MacDougall-Walker Correctional Institution, including instructions, video examples, fees, limits, tablet rentals and more, check out out Text/Email an Inmate Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about MacDougall-Walker Correctional Institution’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 860-627-2100 for further assistance.

Do Inmates in the MacDougall-Walker Correctional Institution have Access to Tablets or Computers?

MacDougall-Walker Correctional Institution now offers Securus 'SecureView' Tablet Rentals to their inmates.

  
Securus is the same company that handles the inmate phone system, video visitations, email and texting and digital letters.

The tablets can be rented on a monthly basis and while not directly connected to the internet, the inmates can use them for the following activities:

• Phone Calls - Inmates may make calls directly from their tablet allowing for more privacy. The rates are the same as the phones in the unit, and the calls are still recorded and monitored.
• eMessaging - Communicate via a text based message or picture. Fee based system.
• Job Search - Using JobView, a secure job search application, inmates have the ability to see what jobs are available when they are released.
• Education - Free educational platform and course catalog that provides thousands of educational resources.
• Self Help -Inmates have daily access to mental health and addiction recovery programming.
• Music - Top-40, Hip-Hop, Country, Rock, Gospel, and more.
• Law Library -  Legal research with up-to-date case information.
• eBooks - Thousands of available titles.
• Religion - Religious resources for spiritual guidance.
• Games - Inmates can play their favorite games. Available through monthly subscriptions
• Facility Services - Digital access to submitted forms, requests, facility documents, and notifications from staff.

Here's how it works:

• Register here.  It is recommended you use Chrome or Firefox.
• Pay for the subscription using Paypal.
• You get charged the 1st of each month. 
• You get charged a full month even if it's only used for a partial month.
• No activation or early termination fees.
• Your inmate will receive their tablet in 3-5 business days, after you pay.

Questions:

• By phone - 800-844-6591 or 972-734-1111.
• By email - tablets@securustech.net

How to Rent a Tablet for an Inmate in MacDougall-Walker Correctional Institution

To rent a tablet for an inmate in Hartford County follow these instructions:

• Register here.  It is recommended you use Chrome or Firefox.
• Pay for the subscription using Paypal.
• You get charged the 1st of each month. 
• You get charged a full month even if it's only used for a partial month.
• No activation or early termination fees.
• Your Hartford County inmate will recieve their tablet in 3-5 business days, after you pay.

If you have any questions:

• Call - 800-844-6591 or 972-734-1111.
• Email - tablets@securustech.net

For all Hartford County information on Tablet Rentals for your inmate, check out our Tablet Rental Page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about MacDougall-Walker Correctional Institution’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 860-627-2100 for further assistance.

What are the other Jails in the Neighboring Counties surrounding Hartford County?