El Paso County Jail Remote Inmate Video Visits

El Paso County Jail

Address:
2739 East Las Vegas
Colorado Springs, CO 80906
Phone:
719-390-2000

Schedule a Video Visit with an Inmate at the El Paso County Jail - Remotely or at the Jail

The El Paso County Jail believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that El Paso County Jail is able to accomplish this is with gettingout remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and gettingout.

The benefits of video visitation are:

• It keeps inmates happy.
• Allows the inmates to stay in touch with friends, family and children.
• It saves on staff time, thus money.
• Allows the jail to partake in a revenue share.
• Keeps viruses from spreading.
• Keeps contraband from entering the facility.

For more information on gettingout video visits and video messages, call the facility at 719-390-2000 or scroll down for a complete section of Frequently Asked Questions and Answers.

El Paso County Jail - Remote Video Visitation with your Inmate

El Paso County Jail uses GettingOut for their Remote Video Visitation and/or Visit Scheduling. 



There are three ways to remotely visit your inmate:
1.  Using the GettingOut/GTL Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut or GTL apps.

How it Works with GettingOut
1.  Register an account.
2. Select El Paso County Jail
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.   

• **NOTE** Friends and Family must have funds in their "Friends & Family Account" to respond to inmate messages. 
• If you deposit money online in the INMATE ACCOUNT, than they have the freedom to spend the money on visits or phone calls to anyone, or any other communications services available at El Paso County Jail.
• With the FRIENDS & FAMILY ACCOUNT, you control all communication services such as phone calls, video visits and messaging. Your inmate can only call the phone number you want.

4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.

GettingOut will then guide you through the steps needed to arrange your remote visit.

Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.

El Paso County Jail
ON-SITE (at the jail) INMATE VISITATION

• Visits must be scheduled at least 48 hours in advance.
• All video visits must be scheduled during the inmate’s unlocked time. You can call the Video Visitation Center during business hours to get this information.  You may also telephone the Video Visitation Center and schedule by phone. Call 719-390-2000 or the Visitation desk at 719-390-2373.
• On-site visitors will be limited to 2 visits per day or 4 per week. 
• Visits are approximately 30 minutes in length.
• If you arrive late for your visit, you will be allowed the balance of the scheduled visit. The time on the visit will not be adjusted.
• Arrive at least 5-10 minutes prior to your scheduled visit.
• The 'week' begins with Sunday and ends with Saturday. 

El Paso County Jail
OFF-SITE (at home) INMATE VISITATION

• Visits must be scheduled at least 48 hours in advance.
• All video visits must be scheduled during the inmate’s unlocked time. You can call the Video Visitation Center during business hours to get this information.  You may also telephone the Video Visitation Center and schedule by phone. Call 719-390-2000 or the Visitation desk at 719-390-2373.
• Off-site visitors ARE allowed unlimited visits. 
• Visits are approximately 30 minutes in length.
• If you arrive late for your visit, you will be allowed the balance of the scheduled visit. The time on the visit will not be adjusted.
• Arrive at least 5-10 minutes prior to your scheduled visit.
• The 'week' begins with Sunday and ends with Saturday. 

Inmates are limited by the following amount of visitations allowed a day/week per ward:

• A1- 4 a week
• A2- 1 a week
• A3- 2 a week
• B1-1 a week
• B2- 4 a week
• B3- 4 a week
• B4- 1 a week unless MH they may get 2 a day
• C1- 4 a week
• C2- 6 a week
• D1- 2 a week
• D2 4 a week
• Tower Wards are 2 a day/6 per week
• Disciplinary Lockdown Inmates do not get any visits

Remote Video Visiting an Inmate in the El Paso County Jail

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the El Paso County Jail money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.