Maple Street Correctional Center Remote Inmate Video Visits

Maple Street Correctional Center

Address:
1300 Maple Street
Redwood City, CA 94063
Phone:
650-599-3000

Schedule a Video Visit with an Inmate at the Maple Street Correctional Center - Remotely or at the Jail

The Maple Street Correctional Center believes in the importance of their inmates having an opportunity to have visits from family and friends. When an inmate is released he or she needs to return home, and closeness to their family is one of the strongest reasons that keeps them from getting in trouble again.

One way that Maple Street Correctional Center is able to accomplish this is with Smart Communications remote video visitation. Remote visiting allows loved ones to use their phone or computer to connect directly with their inmate via a video kiosk in the jail or using tablets, all in a joint effort between the facility and Smart Communications.

The benefits of video visitation are:

• It keeps inmates happy.
• Allows the inmates to stay in touch with friends, family and children.
• It saves on staff time, thus money.
• Allows the jail to partake in a revenue share.
• Keeps viruses from spreading.
• Keeps contraband from entering the facility.

For more information on Smart Communications video visits and video messages, call the facility at 650-599-3000 or scroll down for a complete section of Frequently Asked Questions and Answers.

Remote Video Visitation with an Inmate

Maple Street Correctional Center uses Smart Communications for Remote Video Visitation between inmates and their loved ones.

How Video Visitation Works
SmartJailMail.com provides a two-way, real-time video visitation system which can be used to speak to your loved ones directly in their housing location within the jail.
At some locations you may also use a lobby kiosk at the facility to visit for free when scheduling a local / on-site visit.
Remote visits from home cost 50 cents per minute and are scheduled in 15 or 30 minute increments.
To schedule a video visit you must first open a Smart Communications account.

Remote Video Visits From Home
Once you are connected with an inmate you can use the visitation section of the website to schedule a visit.
Remote visits from home are billed on a credits-per-minute model and are scheduled in 15 or 30 minute blocks.

Local / On-Site Video Visits
Once you are connected with an inmate at a location where you have a visitation kiosk in the lobby, you may use the visitation section of the website to schedule a visit.
Local / on-site visits are provided free of charge.

This link explains everything you need to know about Smart Communications Video Visitation.

Maple Street Correctional Center ON SITE INMATE VIDEO VISITATION SCHEDULE

1300 Maple Street
Redwood City, CA 94063
650-599-3000

• All visitors must pre-register at www.smartjailmail.com one day in advance.
  
• All visitors must be registered and approved to visit using the smartjailmail video visitation system, before registering for a visit.
• All visitors can utilize the video visitation stations at Maple Street Correctional Center to visit inmates.
• All visitors can register for the visit by using the smartjailmail website.
  NOTE:
  There are limited number of visits that can be scheduled by calling 650-599-3000 instead.  Scheduling a visit:
  To do this you must call to register at least one day ahead of your visit by calling 650-363-4000 between the hours of 6:30 A.M. and 9:30 P.M.
  
  The Day of the Visit
• Visits are 45 minutes.
• Only one person allowed per visit. You must at least 18.  Children not allowed.
• State or Federal government issued ID only.
• On the day of the visit you must check in AT LEAST 15 minutes prior to their visitation start time and no more than 45 minutes prior to the scheduled visit.
• Visitors arriving late (less than 15 minutes late) will only receive the balance of the remaining visit time.
• If a visitor is more than 15 minutes late the visit is automatically cancelled.
• Cancelled visits will not be rescheduled. All visiting times will end on schedule.
• Additional Rules ... Mostly common sense, but important nonetheless.

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Maple Street Correctional Center money.
•    It removes any opportunity for contraband (drugs) to enter the facility.
•    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•    Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

Who are the companies that facilitate video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET
City Tele Coin
Correct Solutions Group
Correct Pay
Ctel
Gettingout
GTL
Homewav
IC Solutions
Inmate Canteen
Inmate Sales
iwebvisits
JailATM
Jpay
Gettingintouch (netvisit)
NCIC
Prodigy Sales
Reliance
Securus
Smart Communications
Tiger Services
Visitel
In addition, some jails use Microsoft Meeting and Zoom.