San Bernardino West Valley Detention Center, CA Video Visitation

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San Bernardino West Valley Detention Center

Address:
9500 Etiwanda Avenue
Rancho Cucamonga, CA 91739
Phone:
909-350-2476

Frequently Asked Questions

Schedule a Video Visit with an Inmate at the San Bernardino West Valley Detention Center

San Bernardino West Valley Detention Center values maintaining close contact between inmates and their loved ones. Family and friend connections are critical in helping inmates reintegrate into society after release and lowering the risk of reoffending.

Remote video visitation (or soon-to-be available) allows loved ones to connect with inmates using video kiosks or tablets, thanks to a third-party service.

The benefits of this service include:

Increases inmate satisfaction.
Keeps inmates in regular contact with family and friends.
Reduces the need for in-person visit management by staff.
Provides revenue for the facility.
Helps prevent the spread of illnesses.
Limits the risk of contraband entering the jail during visits.

For more information, contact San Bernardino West Valley Detention Center at 909-350-2476, or scroll down for additional FAQs.

San Bernardino West Valley Detention Center on site VISITATION SCHEDULE

9500 Etiwanda Avenue
Rancho Cucamonga, CA 91739

Jail Phone 909-350-2476 / Visitation scheduling 909-887-0364

Call 909-887-0364 between the hours of 9:00AM and 3:00PM, Tuesday to Friday, at least one day in advance to schedule your visit.
Before calling, look up your inmate's booking number, facility, and housing location. You must have this information.
You can also get the booking number by calling 909-708-8371.
An inmate can have a maximum of two visits (one hour total) each week.
Visits are limited to two visitors per inmate.
At times the online scheduling form works, which you can access on the Inmate Locator page. If not, you can schedule by calling 909-887-0364.
Generally, one visitor must be an adult and the second visitor can be an adult or minor.
Minor children, at least 12 years old, can visit an incarcerated parent without an adult present.
Visitors must have identification and are required to arrive at least 30 minutes prior to their visit to allow time to check in and be screened.
Visitors and inmates will be required to wear masks and adhere to social distancing at all times, regardless of vaccination status.

DAYS	TIMES
WEDNESDAY	8:30AM - 7:00PM
THURSDAY	8:30AM - 7:00PM
FRIDAY	8:30AM - 7:00PM
SATURDAY	8:30AM - 7:00PM

Frequently Asked Questions about Remote Video Visits

What is a video visit, and how do they work?

Who are the companies that facilitate video visits?

What is a video visit, and how do they work?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons:

•   It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the San Bernardino West Valley Detention Center money.
•   It removes any opportunity for contraband (drugs) to enter the facility.
•   It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail.
•   While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim.
•   Video visitation gives the inmates and their visitors the feeling of more privacy.

Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone.

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.