Maricopa County Estrella Jail Inmate Mail

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Send an Inmate Mail in the Maricopa County Estrella Jail

When mailing a letter or postcard to an inmate, please address your mail as follows:

Inmate's Full Name & Booking #
Maricopa County Estrella Jail
2939 West Durango Road
Phoenix, AZ 85009

....

Important: Use the third-party mail service address directly below for personal mail, IF IT IS DIFFERENT than the above address:

Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009

  • All mail sent to an inmate at the Maricopa County Estrella Jail must include the sender's name and mailing address in the top left corner of the envelope or postcard.
  • Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
  • Always use blue or black ink. Do NOT use felt markers or crayons.
  • Do NOT include drawings, nor should you draw on the envelope or postcard.
  • Do NOT enclose glitter, confetti or anything else in envelope.
  • Do not use lipstick, perfume, colored ink or markers, or crayons.
  • When greeting cards are allowed, they should be plain and not be musical.  
  • When books, newspapers and magazines are allowed, they must be new, and only be sent directly from the publisher.
  • Packages, when allowed, must only be sent directly to an inmate from the third-party vendor outlined on our Commissary Page.

Inmates have their mail delivered Monday thru Friday. There is no limit on how much mail they can receive. Inmates are allowed to send mail to friends and family, but NOT to co-defendants, other inmates in this or other jails or prisons, and NOT from people they have a 'no contact' order in place from.

The Maricopa County Estrella Jail has a zero-tolerance policy regarding mail violations.

Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.

Scroll down for a list of Frequently Asked Questions and Answers regarding how to send an inmate mail, or call the Maricopa County Estrella Jail at 602-876-0322 with your questions.

Mailing and Emailing Inmates at Maricopa County Estrella Jail

When mailing a letter or postcard to an inmate, please address your mail as follows:

Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009

All mail sent to an inmate at the Maricopa County Estrella Jail must include the sender's name and mailing address in the top left corner of your mail.
Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
Main Phone: 602-876-0322

The information below provides complete instructions regarding:
Maricopa County Estrella Jail Inmate Mail Policies,
Mail Instructions,
What type of mail is NOT allowed,
Rules for Mailing Letters and Photos and Postcards,
Emailing an inmate,
Policies for Sending Magazines, Newspapers, Books and Packages to Maricopa County Estrella Jail in Phoenix, Arizona.

Follow these instructions exactly to help ensure that your inmate receives his/her mail and not have it thrown away.
The Maricopa County Estrella Jail has a zero-tolerance policy regarding mail violations.

Emailing Messages & Photos

Facility_name_1} with GettingOut, the same services that handle its Inmate Phone System and Video Visitation, for sending secure messages and photos between you and your inmate. 

If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select this facility,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

The Maricopa County Estrella Jail has a very strict set of rules and policies regarding mail that is delivered to inmates.

The purpose of these rules are not to make life difficult for you or to ‘punish’ incarcerated inmates further, but are here for the safety and security of all the inmates and staff who reside and work in what can be a very dangerous place.

For the time being, Maricopa County Estrella Jail is still allowing inmates to receive physical mail, however many jails and prisons around the country are starting to go full-on digital; only allowing electronic messages and digital images to be accessible by inmates through kiosks or jail provided handheld devices.

All Maricopa County Jail Inmates are made aware of the following Rules and Policies and for your benefit these are posted here.

Many items that are needed by inmates that you may want to mail but can’t, can be purchased directly from the Maricopa County Jail’s Commissary. Even indigent inmates, those without any funds, are provided basic hygiene items and other items necessary for their physical and mental health.
 


POSTCARDS

Maricopa County Estrella Jail Inmates are allowed personal mail, but ONLY POSTCARDS.  No envelopes with personal mail are allowed.

The following is a list of ALLOWABLE postcard correspondence.

  • STANDARD Postcards with metered postage or USPS stamps, written in blue or black ink only.
  • Minimum size postcards: 3.5 x 4.25 inches.
  • Maximum size postcards: 4.25 x 6 Inches.

Mailing Address:  Look up Inmate's Booking Number

Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009

The following is a list of PROHIBITED postcards: 

Read and follow this list carefully. There are NO EXCEPTIONS to this policy.

  • Custom Postcards.
  • Postcards contaminated in any way.
  • Postcards written in ink other than black or blue.
  • Defaced or altered postcards.
  • Plastic(s) or wrapping(s) on postcards.
  • Postcards with labels or stickers
  • Postcards with any watermarks, stains, perfume, lipstick, et cetera
  • Postcards depicting nudity, weapons, criminal activity or gang references


BOOKS, MAGAZINES & NEWSPAPERS

Inmates are also allowed to receive books, newspapers and magazines, but each inmate may only have 3 books, 5 magazines and 1 newspaper in their possession at any one time. All books, magazines and newspapers must be shipped directly from the publisher, and must include a shipping manifest or invoice.

Publications that may pose a threat to the safety or security of the jail, or are pornographic in nature, are prohibited. Inmates will be provided a Rejection Notification for all items determined to be unacceptable, prohibited or exceeds the maximum limit.

Mailing Address: Look up Inmate's Booking Number

Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009



PHOTOGRAPHS

  • Inmates are only allowed to have five photographs sent in at any one time, but are allowed an unlimited number in their possession.
  • Photogrphs must be mailed in an envelope with nothing else but the photos.  The envelope must say 'PHOTOGRAPHS' on it.
  • The photographs cannot exceed 4 inches by 6 inches in size.
  • Each photograph must have the inmate's name and booking number witten on the back... nothing else.
  • There cannot be anything written on the front of the photo.
  • The photos cannot be pornographic, nor have any nudity, criminal reference, gang activity, violence, etc.
  • Failure to follow these rules will result in the inmate receiving none of the contents.

Mailing Address: Look up Inmate's Booking Number

Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009


Frequently Asked Questions about Inmate Mail
 

What is Inmate mail?

What is my inmate’s mailing address?

How do I mail a letter to an inmate in the Maricopa County Estrella Jail?

How do I address a letter to an inmate?

If a letter is withheld from being delivered to an inmate, will they be notified?

What can I send to an inmate by mail?

Can I send pictures to an inmate?

Can I send newspapers, magazines and books to an inmate in the Maricopa County Estrella Jail?

How often can I send letters or cards to an inmate?

How often can an inmate mail letters?

What is considered ‘contraband’ in an inmate’s mail?

Can I send printouts from my computer to an inmate?

Can I send an inmate a package?

Can I send an inmate a gift?

If I send something to an inmate that is not allowed, can the inmate or I get in trouble?

Can I send an inmate postage stamps?

How can an inmate get stamps while in jail or prison?

If an inmate has no money, will the Maricopa County Estrella Jail give them stamps?

What happens if I send the inmate drugs, a weapon or anything illegal, will I get in trouble?

What are some other important mail tips to avoid problems?


 

 

What is Inmate mail?

By law, every inmate is entitled to receive mail delivered through the United State Postal Service. While for years, this mail was always delivered in the form of a letter or a postcard from friends and loved ones directly to the inmate, the definition of inmate mail has changed a bit.

Inmate mail can be:

•    A letter in an envelope,
•    A postcard,
•    A greeting card, or
•    A digital letter

Because of security and contraband concerns, mainly the paper and envelope that a letter is written on or enclosed in, being soaked in a liquid form of drugs, many jails are increasingly limiting the type of mail inmates can get.

Some still allow regular mail in an envelope with a stamp, but many now have the letter sent to a third-party that opens the letter, scans it and the envelope into a computer, emails the letter to the jail where they print it out, giving the photocopies to the inmate, or they send it to a computer kiosk or tablet digitally that the inmate can access.

Others only allow postcards, specifically the white, pre-stamped postcards that you can purchase from the post office. 

When greeting cards are allowed, they can’t be cards with glitter, music or other do-dads. They can only be plain paper cards.

Some jails, in fact most, require that mail be written or typed with only black or blue ink. Some allow black pencils to be used.

None allow crayons, markers, lipstick prints, etc. 

All require white envelopes, white paper or lined paper such as from a pad. Very few allow paper that is card stock. It must be plain white, 20-lb. printer paper.

To see the inmate mail policies for Maricopa County Estrella Jail check out the inmate mail details above or call the jail at 602-876-0322 for specific information.


 

 

What is my inmate’s mailing address?

There are five different types of addresses for every jail:

1.    The physical address of the jail.
2.    The mailing address for an inmate’s personal mail.
3.    The mailing address for the inmate’s legal mail.
4.    The mailing address for the jail’s administrative staff.
5.    The mailing address for sending money to the inmate’s trust or commissary fund. (visit the Inmate Money page for this information)

In general, the only three addresses that friends and family of inmates need to be concerned about are:

•    The inmate address for personal mail.
•    The address for sending money orders to the inmate’s commissary account.
      Visit the Inmate Money page for this information.
•    The physical address of the jail.

Because this section is about mailing an inmate, the address for mailing an inmate is:

Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009

or 

Inmate's Full Name
Inmate ID#
Maricopa County Estrella Jail
2939 West Durango Road
Phoenix, AZ 85009

If a red address is visible above, then use that address, as that is the new address the jail is using for an inmate's personal mail to combat contraband entering the facility.


 

 

How do I mail a letter to an inmate in the Maricopa County Estrella Jail?

To mail a letter to an inmate in the Maricopa County Estrella Jail, first completely read all the mail policies and guidelines that are on this page. Also read any updated mail guidelines that are on the official page for the facility. If you still have questions, then call the jail at 602-876-0322 and ask specifics.

It is important to understand that if even one thing is done incorrectly when sending a letter to the jail, even if everything else is done correctly, then your letter will not be delivered to the inmate.  In fact, even though the jail claims they will mail your letter back to you so that you will know it was not delivered, there is always the chance it will be disposed of. 

Don't be the loved one sitting at home, wondering why your inmate is not responding to your letter, when in fact they may not have even received it.


 

 

How do I address a letter to an inmate?

All mail to the inmate must be addressed as follows:

A full return address, which includes your full name and full address.  Without this the mail will not be delivered to the inmate.

A complete address to the inmate, including:

Full Name (name that they were booked under)
Inmate ID# (booking #, SO #, etc.)
Inmate’s Housing location (if you know it)
Maricopa County Estrella Jail
Mailing Address
City, State, Zip code

Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009



A letter that is not addressed completely may not get delivered. Keep in mind that often there is more than one inmate in a jail with the same name. You certainly don’t want the wrong inmate getting your private mail, do you?


 

 

If a letter is withheld from being delivered to an inmate, will they be notified?

Sometimes. There are some jails that will deliver you a notification that a letter which was intended for you was returned because it was either improperly addressed, did not have return address, contained contraband of some sort, had things written in it that were against mail and jail policies, or were sent by someone you were not allowed contact with such as co-defendant or someone the court had forbidden contact with such as a spouse in a domestic violence case.

Most of the time though, the letter is either returned or destroyed, and if there are illegal substances in the letter, it will be turned over to the Maricopa County Sheriff or District Attorney for possible criminal investigation and/or indictment.


 

 

What can I send to an inmate by mail?

Generally nothing but a letter, printouts from a computer printer or photographs (not polaroid) can be sent to an inmate in the mail. If there is anything else enclosed, the entire letter and the contents will be returned to you or destroyed.

There are a few exceptions to this, such as several county jails in New York, including the infamous Riker’s Island. Riker’s allows all kinds of things to be mailed to an inmate, including a box of items every month.


 

 

Can I send pictures to an inmate?

Every jail has their own policy regarding allowing inmates to receive photographs in the mail, if at all. For Maricopa County Estrella Jail’s policy, review the information on this page.

In general, most jails allow an inmate to have anywhere from four to six photographs in their possession at any one time. These cannot be polaroids, and the photos cannot be construed as even mildly sexual (such as a woman or child in a bathing suit), gang related, drug related or violent.

Some jails allow only photocopied photos.

Some jails only allow photos that are sent digitally and must remain digital.

There are only a few jails that do not allow any photos of any kind.

If you are still uncertain as the policy regarding photographs at the Maricopa County Estrella Jail, call them at 602-876-0322.


 

 

Can I send newspapers, magazines and books to an inmate in the Maricopa County Estrella Jail?

Most jails allow newspapers, magazines and books to be sent to an inmate, as long as they come directly from the publisher, such as directly from the newspaper or magazine themselves, or from the specific book publisher or trusted mail order source such as Amazon or Barnes and Noble.

There is often a limit of the quantity of books and magazines an inmate can either receive at one time, receive each month, or have in their possession at any one time. 

Hardcover books, or books with wire spiral binders are never allowed.

Any publications that portray or discuss violence, sex, gang activity, drugs, jail escapes or anything else against jail policies are not allowed and will be returned.

The 'book and periodical' policy of the Maricopa County Estrella Jail are detailed on this page. However, if it is not, then call the jail at 602-876-0322 and ask.

Keep in mind that the address the publications should be mailed to is not always the mailing address of where the inmate gets their regular mail, the mail that is scanned and forwarded digitally to them.

The mailing address for publications is:

Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009


or 

Inmate's Full Name
Inmate ID#
Maricopa County Estrella Jail
2939 West Durango Road
Phoenix, AZ 85009

NOTE: Use the address in red if it is visible to you.

Exception: There are a few New York jails that allow publications to be sent directly to them as opposed to having it sent through the publisher. One of the most notable exceptions is Riker’s Island in New York City.


 

 

How often can I send letters or cards to an inmate?

There is no limit to how often you can send letters or cards to an inmate. You are only limited to the types of letters and cards that you can send, considering Maricopa County Estrella Jail’s policies, which are outlined on this page.


 

 

How often can an inmate mail letters?

An inmate in the Maricopa County Estrella Jail can mail letters as often as they like.  There is no limit to the number of letters that an inmate can write and send.  They are only limited by the number of stamps they can afford to purchase through commissary, and the amount of commissary 'spend' that the Maricopa County Estrella Jail allows.


 

 

What is considered ‘contraband’ in an inmate’s mail?

Contraband is defined as anything that the jail does not allow to be mailed to an inmate, which is just about everything. The list would fill ten sets of encyclopedias. 

It easier to say what is allowed to be sent through the mail:

•    When allowed, a certain number of photographs.
•    When allowed, newspapers, magazines and books, if they are sent from a publisher.
•    When allowed, a care package of snacks, hygiene products or clothing from a commissary company that has contracted with the jail.


 

 

Can I send printouts from my computer to an inmate?

Some jails allow printouts of photographs and information to be sent to an inmate through the mail. Refer to the mail policy on this page or by calling the jail directly at 602-876-0322.


 

 

Can I send an inmate a package?

Many jails contract with companies that send food, hygiene products and/or clothing to inmates. These can be purchased and sent by friends and family on a weekly or monthly basis.

You can only send items from the one that your jail has a contract with. 

Check out the Money Page or the Commissary Page for further information, or call the jail at 602-876-0322 to see which one that the Maricopa County Estrella Jail works with.

Here are all of the commissary package companies, in alphabetical order, who provide this service to jails in the United States:

Access Securepak
Care A Cell
Commissary order
Correct Pay
Express Account
icare
Inmate Canteen
Jail ATM
Jail Pack Store (McDaniel Supply)
My Care Pack
Oasis (jailcanteen)
Prodigy Solutions
Tiger
Union Supply Direct


 

 

Can I send an inmate a gift?

The only gifts you can send an inmate must come from one of the stores above, and the Maricopa County Estrella Jail must contract with them.


 

 

If I send something to an inmate that is not allowed, can the inmate or I get in trouble?

If the item that you send an inmate is illegal, then you and/or your inmate can get in trouble, otherwise if it is not illegal, it will just be destroyed or in some cases, returned to you.

Note that if you continue to send items that are considered contraband, some of your communication privileges with your inmate, such as visitation or phone calls, may be suspended.


 

 

Can I send an inmate postage stamps?

No, you cannot send postage stamps. Stamps must be purchased by the inmate through commissary. You can send them the money for stamps, but not the stamps.


 

 

How can an inmate get stamps while in jail or prison?

Stamps can be purchased in the jail commissary by the inmate.


 

 

If an inmate has no money, will the Maricopa County Estrella Jail give them stamps?

Yes. If an inmate is indigent, the jail will provide them 2-3 stamps, and an equal amount of envelopes and stationery, each week. 


 

 

What happens if I send the inmate drugs, a weapon or anything illegal, will I get in trouble?

Yes. If you send the inmate drugs, a weapon or anything illegal, it will be turned over to the Maricopa County Sheriff or District Attorney and it is most likely that you will be prosecuted. 


 

 

What are some other important mail tips to avoid problems?

  • Mail is always scanned and inspected for contraband, obscenity and other rule infractions.
  • Assume that everything you write will be read by jail staff and can and will be used against you or your inmate in court.  
  • Never write anything about the inmate's court case you wouldn't want read aloud in court.
  • Mail is considered by the jail to be a privilege. Any violations of the mail policies can result in the inmate's mail privileges being suspended.
  • The introduction of contraband by you into the jail through the mail could result in criminal charges being filed against both you and the inmate.

Emailing and Photo Sharing with your Inmate

Emailing Messages & Photos

Maricopa County Estrella Jail contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.


If you are not already registered, do so here, or Log in.

Then use the Facility Finder to:
1.  Select Maricopa County Estrella Jail,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.

How Messaging Works
Watch this video on how to send a message.
1.
  Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.

How Uploading Photos Works
Watch this video on how to upload a photo.
1.
  Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).

Customer Service Questions
'Online' Contact Form, or
Call   866-516-0115

How to address your Inmate's Postcard or Envelope

Inmate's Full Name & Booking #
Lower Buckeye Jail
3250 West Lower Buckeye Road
Phoenix, Arizona 85009

All mail sent to an inmate at the Maricopa County Estrella Jail must include the senders name and mailing address in the top left corner of the postcard.
NO ENVELOPES ALLOWED.
Failure to include your return address will most likely result in your mail NOT being delivered and discarded.

POLICIES REGARDING MAILING PHOTOS TO Maricopa County Estrella Jail

Print the inmate’s name and booking number and NOTHING ELSE on the back of each photo.

Place the photos in an envelope.

Address it the same way you address a postcard.

Print the word PHOTOGRAPHS across the bottom of the front and back of the envelope.

Do not include anything else, such as letters or greeting cards as they will only be discarded before reaching the inmate.

Photos should not exceed 4 inches high x 6 inches wide.

Send no more than five photos at one time.

Polaroid Photos are prohibited.

Photos of weapons are prohibited.

Photos of drugs, the consuming of drugs or alcohol are prohibited.

Photos of lewd behavior or people exhibiting too much skin are prohibited.

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