New Hanover County Detention Facility

To search for an inmate in the New Hanover County Detention Facility, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 910-798-4200 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for New Hanover County.

New Hanover County Detention Facility Inmate Search

The New Hanover County Detention Facility maintains an average of 673 offenders in custody on any given day. The New Hanover County Detention Facility has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year New Hanover County law enforcement agencies arrest and detain approximately 13,820 offenders.

How Do You Visit an Inmate in the New Hanover County Detention Facility? What is the Schedule?

New Hanover County Detention Facility IN-PERSON Visitation

3950 Juvenile Center Road
Castle Hayne, NC 28429
910-798-4200

• Due to the size of the inmate population, visitation is allowed by appointment only and must be scheduled by the inmate. 

• Each visit is 45 minutes
• Only two Inmates will be allowed to visit at each visitation time.
• Only One visitor per visit for Housing Units: F, H, J, K, L, M, N, and S
• Only one visit will be allowed per week, per Inmate
• No one under the age of 18 will be allowed in the visitation rooms
• Each visitor will need to keep 6 feet distance from each other
• ALL visitors will be required to wear a face mask when in proximity to another person or moving from one location to another
• Housing Units Q, R, and T will only be allowed one visitor per time slot due to smaller visitation rooms

IN-PERSON VISITATION SCHEDULE

New Hanover County Detention Facility ON-SITE (at the jail) VIDEO VISITATION SCHEDULE

3950 Juvenile Center Road
Castle Hayne, NC 28429
910-798-4200

• On-site Visits are free
• A maximum of 2 guests are allowed per an On-site video session. A 3rd guest is allowed if it is a child and no more than 6 years old.
• All visits must be made at least 24 hours in advance.
• Two on-site visits per week maximum.

ON-SITE VIDEO VISITATION

New Hanover County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

• Remote Visits cost $9.95 for a 20 minute visit
• All visits must be scheduled at least 24 hours in advance.

New Hanover County Detention Facility uses Securus Video Connect for Remote Inmate Video Visitation. 

Video Visitation allows 'approved' friends, family members, attorneys and clergy of an inmate to connect with them using their computer, Securus Video Visitation app, or ‘on-site’ kiosk. 

Steps:
Register and/or log in.
Select the facility of your inmate.
Review the days, available hours and the cost of remote and on-site visits.
Schedule your visit.

What is the Cost of a Remote Video Visit?
Costs vary and are subject to change, but generally visits range from $5.00 to $15.00 for a 15 to 30 minute online or on-site video visit.

How do you know if your Inmate will be available during the time you schedule?
The Securus system knows the times that New Hanover County Detention Facility inmates are available for remote video visits.
It will not allow you to schedule a visit with your inmate if they are not available or the video visitation kiosk(s) in the jail are booked already.
Once you schedule a visit with your inmate they will be notified of the date and time of the visit.

Important Tips:
Your entire visit is being monitored and recorded. Do not say or do anything that you would not want being replayed in court.
You should schedule your visit, in advance, at a time that works best for you.
For best sound quality, use earbuds or headsets.

Quick & Easy Access to Important Information & Help:
Phone: 972-734-1111 or 877-578-3658
Video Tutorial on Registering for Securus Video Visits.
Frequently Asked Questions.
New Hanover County Detention Facility Pricing.
Securus Contact Information.
iphone app
Android app

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the New Hanover County Detention Facility?

New Hanover County Detention Facility REMOTE (at home) VIDEO VISITATION SCHEDULE

• Remote Visits cost $9.95 for a 20 minute visit
• All visits must be scheduled at least 24 hours in advance.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

How Do You Deposit Money for an Inmate in the New Hanover County Detention Facility?

There are three options for putting money on an inmate's books:
Option 1 - Dropping Money at the Jail
Bring money to the jail in person. 
Either the jail personnel will process the Inmate Account payment or you will use a self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
New Hanover County Detention Facility uses McDaniel Supply to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
Call New Hanover County Detention Facility at 910-798-4200 to confirm the address to send the money order to and how they want it made out.
Failure to do this properly will delay your inmate getting his account credited and may require you to have to resubmit a second money order.
Call 910-798-4200 to ask facility personnel who to make the money order out to, and where to send it.

How to Deposit Money Online for an inmate in New Hanover County Detention Facility

New Hanover County Detention Facility uses McDaniel Supply Company for their inmate commissary. 

McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will send the money to your inmate at New Hanover County Detention Facility.

JailPackStore has a very cumbersome website that requires you to: 

1. register,
2. add a credit or debit card, and then
3. locate your inmate, before you can even deposit funds.

Maximum Deposit -  $300

Fee to Deposit Money using a credit or debit card - 

• $3.95 to deposit $10.00 - 25.00
• $6.95 to deposit $25.01 - 100.00
• $8.95 to deposit $100.01 - 200.00
• $10.95 to deposit $200.01 to 300.00

Any money that you deposit and don't immediately send will be held as a credit on your account for future disbursement or spend.

For full instructions on how to deposit money to your inmate online, what the fees are, and how to save money doing it this way, check out our inmate money page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

How Do I Receive Phone Calls from an Inmate in the New Hanover County Detention Facility?

How an Inmate Makes a Phone Call to You or Others from New Hanover County Detention Facility

To set up a phone account so that your inmate can call you from New Hanover County do the following:

1. Enroll in an account with Securus Technologies.

2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.

To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your New Hanover County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

How do I Mail an Inmate in the New Hanover County Detention Facility, and what can I send them?

New Hanover County Detention Facility Inmate Mail Guidelines

Postcards
The New Hanover County Detention Facility allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature. It is best to only use blue or black ink. Always include your name and return address.

Envelopes
The New Hanover County Detention Facility also allows envelopes to be mailed to inmates. It is best to only use blue or black ink.

Postcards and envelopes MUST HAVE the sender's full name and return address on the envelope. 

Postcards and envelopes MUST be mailed to the following address:
Inmate's Full Name & Inmate ID#
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429

Legal Mail

Send all Legal Mail to this Address:
Inmate's Full Name & Inmate ID#
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429

Newspapers
Newspapers may also be mailed to an inmate as long as they are shipped directly from the publisher.

Magazines
News, special interest or sports magazines may also be mailed to an inmate as long as they are shipped directly from the publisher. Any magazines that contain profanity, weapons, pornography or other content that is adult in nature will be confiscated by the jail staff and will NOT be delivered to the inmate.

Books
The New Hanover County Detention Facility allows books to be mailed directly to the jail from a reputable source such as Amazon, Barnes & Noble or Books-A-Million. You can order them directly from your computer and have them shipped to the inmate at the address noted.
Books must NOT contain images or content that are considered excessively violent, pornographic or obscene. Any book that does not meet the New Hanover County Detention Facility standards will be disposed of. 
Hard cover books will not be accepted by the jail due to their potential to be used as a weapon.

All newspapers, magazines and books are to be shipped to:
Inmate's Full Name & Inmate ID#
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429

New Hanover County Detention Facility Inmate Mail Policies and Address - What Can You Send, and Where?

For inmates receiving mail in the New Hanover County Detention Facility there are different addresses and policies depending on the inmate's status, as well as what type of mail they are receiving; personal mail, legal mail, subscriptions or books sent from a third-party such as Amazon.

All mail is to be shipped to the New Hanover County Detention Facility:
Inmate's Full Name & Inmate ID#
New Hanover County Detention Facility
3950 Juvenile Center Road
Castle Hayne, NC 28429

For complete information on mail policies, what you can send an inmate and what address to send them, check out our Inmate Mail page.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Can I purchase Commissary Online for an Inmate in the New Hanover County Detention Facility, and what can I purchase?

New Hanover County Detention Facility uses McDaniel Supply Company for their inmate commissary. 

McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will ship your order directly to your inmate at New Hanover County Detention Facility.

JailPackStore has a very cumbersome website that requires you to:  1. register, 2. add a credit or debit card, and then 3. locate your inmate, before you can even see their commissary products, prices, additional fees, etc. 

Here are the basic details of what they sell and their fees:

Commissary products that you can purchase -

Candy, Chips, Meats, Seafood, Writing supplies, Hygeneine Kits, Underwear. These are all in various pre-defined packs ranging in price from $11.00-$27.00. The shipping fee is an additional $4.95.

Maximum Deposit -

$300

Fee to Deposit Money using a credit or debit card - 

$3.95 to deposit $10.00 - 25.00

$6.95 to deposit $25.01 - 100.00

$8.95 to deposit $100.01 - 200.00

$10.95 to deposit $200.01 to 300.00

Any money that you deposit and don't immediately spend will be held as a credit on your account for future purchases.

JailPackStore is the New Hanover County Detention Facility's outside vendor for Commissary Items. They have a very good mix or Chips, Snacks, Candy, Meat, Seafood, Hygeine products, Letter writing materials and Underwear items for sale on their website.

Here is a sample of what you can purchase for your inmate:

SNACKS

$19.75 + $4.95 shipping + $6.95 fee to add money = Total cost to you before tax $31.65

MAC'S Pack Caramel Corn 6oz - 1
Bud's Best Butterfinger Cookie 6oz - 1
Chex Mix - Cheddar 1.75oz - 1
Combos Buffalo Blue Cheese - 7oz -1
Creme Cookies 13oz - 1
White Cheddar Cheez-its 1.5oz - 2
Kar's Honey Roasted Peanuts 3.5oz - 1
Kar's Sweet and Salty Mix 2oz - 1
Snyder's Jalapeno Pretzel Pieces 2.25oz - 1

LETTER WRITING MATERIALS

$15.00 + $4.95 shipping + $3.95 fee to add money = Total cost to you before taxes $23.90

Stamped Envelopes - 8
Glue Top Writing Pad 8.5x11 - 1
Friendship Greeting Cards w/Stamps – 2

HYGEINE ITEMS

$26.50 + $4.95 shipping + $6.95 fee to add money = Total cost to you before taxes $38.40

Degree Extreme Blast Deodorant - 1.7oz - 1
Colgate w/Baking Soda Toothpaste - 6.4oz - 1
Dove Sensitive Skin Soap - 4oz- 2
Suave Advanced Therapy Lotion - 10oz - 1
Garnier Shampoo - 13oz - 1
Axe Body Wash 16oz – 1

If you don't have a bank card and want to see if they will accept a money order for payment call JailPackStore at 800-822-9388. Their hours are Monday - Friday: 8 AM - 5 PM.
They are closed Saturday and Sunday.

How to Send a Carepack Commissary Package Directly to an Inmate in New Hanover County

To send a commissary carepack (food, snacks and goods) directly to an inmate in New Hanover County Detention Facility follow these steps:

• New Hanover County Detention Facility uses McDaniel Supply Company for their inmate commissary.
  
• McDaniel Supply operates the JailPackStore website so you can order online using a credit or debit card. They will ship your order directly to your inmate at New Hanover County Detention Facility.
• JailPackStore has a very cumbersome website that requires you to:  1. register, 2. add a credit or debit card, and then 3. locate your inmate in New Hanover County before you can even see their commissary products, prices, additional fees, etc. 

NOTE: There will also be a limit on how much product you can send your inmate in New Hanover County at any one time.

For all information, tips and a list and photos of available items for shipping Commissary packages to an inmate in New Hanover County Detention Facility check out our Commissary Instructions Page for New Hanover County.

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

How Can I Communicate with an Inmate in the New Hanover County Detention Facility using an Online Messaging Service?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

Do Inmates in the New Hanover County Detention Facility have Access to Tablets or Computers?

We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about New Hanover County Detention Facility’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 910-798-4200 for further assistance.

What are the other Jails in the Neighboring Counties surrounding New Hanover County?