The Madison County Jail & Sheriff is a 132 bed jail in the city of Marshall, Madison County, North Carolina.
This page provides information on how to search for an inmate in the official jail roster, or by calling the facility at (828) 649-2721, directions to the facility, and inmate services such as the visitation schedule and policies, funding an inmate's account, mailing them a letter, receiving phone calls from an inmate, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.
Phone: (828) 649-2721
Physical Address:
P. O. Box 998
Marshall, NC 28753-0998
Other Jails and Prisons
To search for an inmate in the Madison County Jail & Sheriff, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at (828) 649-2721 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for Madison County.
Madison County Jail & Sheriff Inmate Search
The Madison County Jail & Sheriff maintains an average of 132 offenders in custody on any given day. The Madison County Jail & Sheriff has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Madison County law enforcement agencies arrest and detain approximately 2,640 offenders.
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INTERESTING FACTS about the Madison County County Jail/Detention Center.
122 bed capacity built in 1996. A fire closed the jail in 2022, but has re opened. Inmate telephones will be available for use from 7:30 a.m. to 11:00 p.m. Inmates will have access to these telephones except during lockdown times. The fire was caused by a HVAC unit that caught fire. Madison County is located on the border of NC and Tennessee.
VISIT YOUR LOVED ONE
Showing support by visiting friends at the Madison County Jail is critical to their well-being. Visits and calls can make a difference in their mental health. They may have medical needs to inform you of, or they may have complaints about the way they are being treated by the Madison County Jail & Sheriff staff.
Remote visitation is usually allowed. Visitation hours may be dependent upon the sex of the person and, also dependent upon the section of the facility in which they are housed.
In 2020, COVID stopped in person visitation in all facilities, but some have reinstated in person visitation. Call (828) 649-2721 to check the current status of in person visitation in.
You must submit a picture and government photo ID for facility approval prior to visiting someone in our facility.
If you are doing in person visitation, visitors are subject to search. Dress appropriately. If too much skin is showing, you may be refused visitation rights.
Purses will be searched.
Deposit money online with a debit or credit card by registering with an account. See details below in the Commissary section.
PHONE CALLS AND TABLETS
Money to friends and loved ones may also be used for them to have time for phone calls or time on a tablet for entertainment or educational purposes to better themselves during this time. Also, it may be used for sending texts or emails. See the sections below for details.
Please include the inmates name, ID number, dorm number and cell or bed number if possible, when sending mail.
Inmates do NOT have the right to send mail to one another!
DO NOT SEND lewd photos. All mail will be inspected by authorities and contraband seized.
To find out if someone you know has been recently arrested and booked into the Madison County Jail & Sheriff, call the jail’s booking line at (828) 649-2721.
There may be an automated method of looking them up by their name over the phone, or you may be directed to speak to someone at the jail. Sometimes the jail staff may ask you the offender’s date of birth to ensure privacy of the offender’s status.
Keep in mind that after an arrest, the information on an offender may not be publicly available for several hours.
If you don’t want to check up on an offender by calling the jail, you can also try looking up people recently booked online.
Madison County Jail & Sheriff Booking Roster
After being arrested and taken into custody, and after being read their Miranda Rights, an offender will next be transported to the local police or department or the Sheriff’s Department in Madison County for booking.
Booking is very involved and requires multiple steps in the process, however, keep in mind that most attorneys will advise that an offender remain silent and not offer any additional information about the crime they have been arrested for because anything they do say may be recorded and may very well be used against them in court.
Booking includes having their photo (mugshot) and fingerprints taken, as well as being asked a lot of questions about their personal history and state of mind. If it’s a serious felony, their DNA may also be taken. They will also be checked for warrants in Madison County and other North Carolina and USA jurisdictions.
If the offender was arrested for a DUI offense, and has refused a breathalyzer test, they may also be forced to have blood drawn by a doctor or nurse.
It is also very likely that the offender will undergo a humiliating full body search while in the nude. This includes bending over, spreading their cheeks in the direction of an officer, and coughing. They will also be walked through a metal detector or x-ray machine, like those used at an airport.
The arresting jurisdiction will ask about gang affiliations, tattoos, medical conditions, prescribed medication they are taking, recreational drugs they are on or addicted to, allergies, if they are suicidal, and other relevant information that will help with determining their cell assignment and special needs.
During the arrest and booking process an offender will also have all their personal property confiscated and held for either their release from jail, or with the offender’s approval, released to a friend or family member.
Personal property includes the clothing they are wearing, money, wallets, purses, cell phones, jewelry, body rings, earrings, watches, and even glasses if they are deemed a security risk. If they are allowed to keep their shoes or sneakers, the laces are removed.
At this point the offender will be allowed to make a free phone call to a person of their choice to notify them of their arrest, and/or arrange a bond or bail for their release.
If the offender is being detained and housed while awaiting arraignment, the Madison County Jail & Sheriff will provide a jail garment and slip-on shoes, a blanket, sheets, soap, toothbrush, toothpaste, and a towel.
Often, before they are dressed in the jail outfit and brought to their housing location, they will be forced to take a shower and undergo a disinfectant treatment for body and hair lice, scabies or other pests that may be residing on their person.
Booking can take anywhere from an hour to 24 hours or more. It all depends on the number of people that are awaiting processing, the number of staff on duty at the time, and the behavior of the offender.
If the offender is heavily intoxicated and/or violent, the Booking Officer may decide to stick the offender in a holding cell for several hours until they become more manageable.
How Do You Visit an Inmate in the Madison County Jail & Sheriff? What is the Schedule?
NOTE: For the best quality video experience, please ensure that you have the latest updates available for both your operating system and Google Chrome Browser.
How much does iWebVisit Cost?
The cost for a 15-20 minute visit varies.
It can be as low as $3.00 in some facilities, or as high as $8.00. Prices may change with no notice.
Check the pricing for Madison County Jail & Sheriff here.
How do I pay for iWebVisit?
You can pay for an iWebVisit with a major credit or debit card.
You can also use a pre-paid money card, as long as you register it with your personal information prior to using it on this platform.
How does iWebVisit video visitation work?
1. Create a free account.
2. “Choose A Facility” and then select the facility you want to visit with. Whatever facility you choose will become your “Default” facility each time you log in.
3. Click “Schedule a Visit” and enter the inmate name and inmate number. Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
After your visit payment is processed, you may begin visiting at your scheduled time.
Tutorial - Visual Instructions here.
The next time you return, just sign in to your account and you are ready to schedule new visits.
Can I use iWebVisit from the jail lobby if I don’t have a computer?
No. You can only use these video visitation services from your own computer or device.
How does the Inmate Know I am Logged in and Ready to Visit?
Visits are first come, first serve and an appointment must be made by you.
Your inmate will be notified of the date of your video visit once you secure a time.
How do you get refunds?
Go here for refunds.
How often can you visit?
The number of times you can visit each week is a policy determined by this jail, typically twice a week, although visitation frequency is subject to change based on security circumstances .
Who do you contact if you are having any problems?
iWebVisit support is available 7 Days a week during normal visitation hours: (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)
LIVE CHAT: You can use LIVE CHAT on iWebVisits Website. The Chat Box is at the bottom right corner of your screen.
EMAIL: You can email any questions you may have to: [email protected]
TELEPHONE: 775-434-8748. During peak times, you may need to get a call back.
What are the Rules for using iWebVisit at Madison County Jail & Sheriff
All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable.
All visitors are responsible for having working equipment and a strong internet connection.
Unsuccessful visits due to your own equipment, browser, and internet issues cannot be credited.
If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.
If a visit is not cancelled at least 24 hours in advance you will NOT receive a prepaid code for future use.
After a visit is scheduled, the time of the visit cannot be changed.
If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you are an attorney or clergy and want to schedule a ‘confidential visit’, you need to email pictures of your state-issued identification (and bar card for lawyers) to be granted confidential status. Please follow these directions.
**If you experience any technical difficulties with your device, please contact iWebVisit at 775-434-8748 before, or during your visit. If you are using your mobile device for the visit, click on “hang up” and call them while your visit is happening.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Madison County Jail & Sheriff’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call (828) 649-2721 for further assistance.
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Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Madison County Jail & Sheriff?
NOTE: For the best quality video experience, please ensure that you have the latest updates available for both your operating system and Google Chrome Browser.
How much does iWebVisit Cost?
The cost for a 15-20 minute visit varies.
It can be as low as $3.00 in some facilities, or as high as $8.00. Prices may change with no notice.
Check the pricing for Madison County Jail & Sheriff here.
How do I pay for iWebVisit?
You can pay for an iWebVisit with a major credit or debit card.
You can also use a pre-paid money card, as long as you register it with your personal information prior to using it on this platform.
How does iWebVisit video visitation work?
1. Create a free account.
2. “Choose A Facility” and then select the facility you want to visit with. Whatever facility you choose will become your “Default” facility each time you log in.
3. Click “Schedule a Visit” and enter the inmate name and inmate number. Select either “Visit Now” or “Schedule Visit Later” and choose an available date and time.
After your visit payment is processed, you may begin visiting at your scheduled time.
Tutorial - Visual Instructions here.
The next time you return, just sign in to your account and you are ready to schedule new visits.
Can I use iWebVisit from the jail lobby if I don’t have a computer?
No. You can only use these video visitation services from your own computer or device.
How does the Inmate Know I am Logged in and Ready to Visit?
Visits are first come, first serve and an appointment must be made by you.
Your inmate will be notified of the date of your video visit once you secure a time.
How do you get refunds?
Go here for refunds.
How often can you visit?
The number of times you can visit each week is a policy determined by this jail, typically twice a week, although visitation frequency is subject to change based on security circumstances .
Who do you contact if you are having any problems?
iWebVisit support is available 7 Days a week during normal visitation hours: (5:00 a.m. to 10:00 p.m. PST / 8:00 a.m. to 1:00 a.m. EST)
LIVE CHAT: You can use LIVE CHAT on iWebVisits Website. The Chat Box is at the bottom right corner of your screen.
EMAIL: You can email any questions you may have to: [email protected]
TELEPHONE: 775-434-8748. During peak times, you may need to get a call back.
What are the Rules for using iWebVisit at Madison County Jail & Sheriff
All Remote Visitation sessions are reserved in advance, prepaid, and non-refundable.
All visitors are responsible for having working equipment and a strong internet connection.
Unsuccessful visits due to your own equipment, browser, and internet issues cannot be credited.
If a visit is cancelled for any reason at least 24 hours in advance of the visit, you will automatically receive a prepaid code for future use. This code will be sent to your email.
If a visit is not cancelled at least 24 hours in advance you will NOT receive a prepaid code for future use.
After a visit is scheduled, the time of the visit cannot be changed.
If you miss a visit for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you schedule a “Same-Day” visit and cancel or miss it for any reason, no waiver code can be provided as the visit session was held for you whether you attended or not.
If you are an attorney or clergy and want to schedule a ‘confidential visit’, you need to email pictures of your state-issued identification (and bar card for lawyers) to be granted confidential status. Please follow these directions.
**If you experience any technical difficulties with your device, please contact iWebVisit at 775-434-8748 before, or during your visit. If you are using your mobile device for the visit, click on “hang up” and call them while your visit is happening.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Madison County Jail & Sheriff’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call (828) 649-2721 for further assistance.
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How Do You Deposit Money for an Inmate in the Madison County Jail & Sheriff?
Option 1 - Dropping Money at the Jail
Bring money to the jail in person.
Either the jail personnel will process the Inmate Account payment or you will use a Jail ATM self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
Madison County Jail & Sheriff uses Jail ATM to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union. Call the Madison County Jail & Sheriff first as they may want you to do this online or at the jail kiosk instead.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
P. O. Box 998
Marshall, NC 28753-0998
Option 4 - Make an Inmate Deposit with Jail ATM over the Phone by calling 877-810-0914
To do this you will need the inmate's offender # (inmate ID #) and full legal name.
To deposit money online for an inmate in Madison County Jail & Sheriff follow these steps:
For all information, tips and procedures for sending money to an inmate in Madison County Jail & Sheriff, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Madison County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Madison County Jail & Sheriff’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call (828) 649-2721 for further assistance.
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How Do I Receive Phone Calls from an Inmate in the Madison County Jail & Sheriff?
To set up a phone account so that your inmate can call you from Madison County do the following:
1. Enroll in an account with Securus Technologies.
2. Choose one of three account types, Securus Debit, Advance Connect or Direct Bill.
3. Choose [facility_name_1}, then connect with your inmate.
4. If you have any questions, call Securus: 972-734-1111 or 800-844-6591.
To find out fees, how to's, calling times, limits on phone calls and other systems Securus has do that you can communicate with your Madison County inmate, check out our Inmate Phone Page.
NOTE: All of your inmate's phone calls are recorded and stored. It is advised not to discuss their pending case.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Madison County Jail & Sheriff’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call (828) 649-2721 for further assistance.
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How do I Mail an Inmate in the Madison County Jail & Sheriff, and what can I send them?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Madison County Jail & Sheriff’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call (828) 649-2721 for further assistance.
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Can I purchase Commissary Online for an Inmate in the Madison County Jail & Sheriff, and what can I purchase?
Search for JailATM services for Madison County Jail & Sheriff.
Make an inmate deposit with JailATM for Madison County Jail & Sheriff.
Note: While JailATM offers the following inmate services, Madison County Jail & Sheriff may not allow all of them. Check on the JailATM website to confirm. Services available through JailATM are subject to change with no notice.
Send Gift Packs
Madison County Jail & Sheriff has an agreement with JailATM, which ships predetermined Gift Packs of candy, snacks and hygiene products to the inmate. Check the JailATM website to see if they allow Gift Packs.
These can be ordered by you online and are delivered directly to the inmate.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Madison County Jail & Sheriff follow these steps:
For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Madison County Jail & Sheriff check out our Commissary Instructions Page for Madison County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Madison County Jail & Sheriff’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call (828) 649-2721 for further assistance.
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How Can I Communicate with an Inmate in the Madison County Jail & Sheriff using an Online Messaging Service?
Since Madison County Jail & Sheriff contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling this jail's account.
Depending on the facility, inmates can either view messages from you by:
Pay for the Prodigy Inmate Messaging Service at Madison County Jail & Sheriff.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Madison County Jail & Sheriff.
Pay for the JailATM Inmate Messaging Service at Madison County Jail & Sheriff.
- Online,
- Using a Kiosk at Madison County Jail & Sheriff.
- Over the phone by calling 877-810-0914.
How much does it cost to send and receive messages?
Rates to send messages vary and are subject to change.
The typical cost is $1.00 per message, plus $1.00 per photo and $3.00 per 30 second video when available.
Step 1 - Sign in or create an account to find your facility.
Step 2 - Fund Account
NOTE: By turning on messaging, you will fund your account with $5.00 and authorize Prodigy / Jail ATM to charge your payment method for the same amount if you send a message or receive a collect message and do not have enough money.
To send messages to a Madison County inmate follow these instructions:
Since Madison County Jail & Sheriff contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling the Madison County Jail & Sheriff account.
Pay for the Prodigy Inmate Messaging Service at Madison County Jail & Sheriff.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Madison County Jail & Sheriff.
Pay for the JailATM Inmate Messaging Service at Madison County Jail & Sheriff.
- Online,
- Using a Kiosk at Madison County Jail & Sheriff.
- Over the phone 877-810-0914.
For all the information you need regarding messaging a Madison County inmate at the jail, including how it's done, how much it costs, rules and regulations and more, check out our Text/Email an Inmate Page.
NOTE: All of your communication with an inmate is recorded. Use discretion in what you discuss.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Madison County Jail & Sheriff’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call (828) 649-2721 for further assistance.
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Do Inmates in the Madison County Jail & Sheriff have Access to Tablets or Computers?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Madison County Jail & Sheriff’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call (828) 649-2721 for further assistance.
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What are the other Jails in the Neighboring Counties surrounding Madison County?
This facility, known as "Madison County Jail & Sheriff" is also known as Madison County Jail & Sheriff , Madison County Jail & Sheriff , North Carolina, Madison.
