The Jackson County Detention Center is a 72 bed jail in the city of Sylva, Jackson County, North Carolina.
This page provides information on how to search for an inmate in the official jail roster, or by calling the facility at 828-586-2458, directions to the facility, and inmate services such as the visitation schedule and policies, funding an inmate's account, mailing them a letter, receiving phone calls from an inmate, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.
Phone: 828-586-2458
Physical Address:
399 Grindstaff Cove Road
Sylva, NC 28779
Mailing Address (personal mail):
Inmate's first and last name
c/o Jackson County Jail
399 Grindstaff Cove Road
Sylva, NC 28779
Other Jails and Prisons
To search for an inmate in the Jackson County Detention Center, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 828-586-2458 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for Jackson County.
Jackson County Detention Center Inmate Search
The Jackson County Detention Center maintains an average of 72 offenders in custody on any given day. The Jackson County Detention Center has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Jackson County law enforcement agencies arrest and detain approximately 1,440 offenders.
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INTERESTING FACTS about the Jackson County County Jail/Detention Center.
72-bed facility was built in 2003 . Has standard booking area, medical examination office and housing unit. Not designed with expansion in mind.
Design – a pod for females and separate male pods for different levels of offenses. They are dormitory style with two levels — bunks up top and tables and showers on the lower levels. Inmates do have access to TV and telephones when they aren’t on lockdown. For those who need medical attention, they are seen in the mornings
VISIT YOUR LOVED ONE
Showing support by visiting friends at the Jackson County Jail is critical to their well-being. Visits and calls can make a difference in their mental health. They may have medical needs to inform you of, or they may have complaints about the way they are being treated by the Jackson County Detention Center staff.
Remote visitation is usually allowed. Visitation hours may be dependent upon the sex of the person and, also dependent upon the section of the facility in which they are housed.
In 2020, COVID stopped in person visitation in all facilities, but some have reinstated in person visitation. Call 828-586-2458 to check the current status of in person visitation in.
You must submit a picture and government photo ID for facility approval prior to visiting someone in our facility.
If you are doing in person visitation, visitors are subject to search. Dress appropriately. If too much skin is showing, you may be refused visitation rights.
Purses will be searched.
Deposit money online with a debit or credit card by registering with an account. See details below in the Commissary section.
PHONE CALLS AND TABLETS
Money to friends and loved ones may also be used for them to have time for phone calls or time on a tablet for entertainment or educational purposes to better themselves during this time. Also, it may be used for sending texts or emails. See the sections below for details.
Please include the inmates name, ID number, dorm number and cell or bed number if possible, when sending mail.
Inmates do NOT have the right to send mail to one another!
DO NOT SEND lewd photos. All mail will be inspected by authorities and contraband seized.
To find out if someone you know has been recently arrested and booked into the Jackson County Detention Center, call the jail’s booking line at 828-586-2458.
There may be an automated method of looking them up by their name over the phone, or you may be directed to speak to someone at the jail. Sometimes the jail staff may ask you the offender’s date of birth to ensure privacy of the offender’s status.
Keep in mind that after an arrest, the information on an offender may not be publicly available for several hours.
If you don’t want to check up on an offender by calling the jail, you can also try looking up people recently booked online.
Jackson County Detention Center Booking Roster
After being arrested and taken into custody, and after being read their Miranda Rights, an offender will next be transported to the local police or department or the Sheriff’s Department in Jackson County for booking.
Booking is very involved and requires multiple steps in the process, however, keep in mind that most attorneys will advise that an offender remain silent and not offer any additional information about the crime they have been arrested for because anything they do say may be recorded and may very well be used against them in court.
Booking includes having their photo (mugshot) and fingerprints taken, as well as being asked a lot of questions about their personal history and state of mind. If it’s a serious felony, their DNA may also be taken. They will also be checked for warrants in Jackson County and other North Carolina and USA jurisdictions.
If the offender was arrested for a DUI offense, and has refused a breathalyzer test, they may also be forced to have blood drawn by a doctor or nurse.
It is also very likely that the offender will undergo a humiliating full body search while in the nude. This includes bending over, spreading their cheeks in the direction of an officer, and coughing. They will also be walked through a metal detector or x-ray machine, like those used at an airport.
The arresting jurisdiction will ask about gang affiliations, tattoos, medical conditions, prescribed medication they are taking, recreational drugs they are on or addicted to, allergies, if they are suicidal, and other relevant information that will help with determining their cell assignment and special needs.
During the arrest and booking process an offender will also have all their personal property confiscated and held for either their release from jail, or with the offender’s approval, released to a friend or family member.
Personal property includes the clothing they are wearing, money, wallets, purses, cell phones, jewelry, body rings, earrings, watches, and even glasses if they are deemed a security risk. If they are allowed to keep their shoes or sneakers, the laces are removed.
At this point the offender will be allowed to make a free phone call to a person of their choice to notify them of their arrest, and/or arrange a bond or bail for their release.
If the offender is being detained and housed while awaiting arraignment, the Jackson County Detention Center will provide a jail garment and slip-on shoes, a blanket, sheets, soap, toothbrush, toothpaste, and a towel.
Often, before they are dressed in the jail outfit and brought to their housing location, they will be forced to take a shower and undergo a disinfectant treatment for body and hair lice, scabies or other pests that may be residing on their person.
Booking can take anywhere from an hour to 24 hours or more. It all depends on the number of people that are awaiting processing, the number of staff on duty at the time, and the behavior of the offender.
If the offender is heavily intoxicated and/or violent, the Booking Officer may decide to stick the offender in a holding cell for several hours until they become more manageable.
How Do You Visit an Inmate in the Jackson County Detention Center? What is the Schedule?
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You can ‘video visit’ your inmate one of three ways:
Go here to begin the process to schedule a visit.
What is the cost to do remote video visitation?
Paid Remote Visits
Having a remote visit from your Home or app, the cost of each 20-25 minute ‘friends and family remote visit’ will be approximately $7.95 plus tax.
FREE Remote Visits
Visitors can also choose to come to the jail and video chat with an inmate via the JailFunds/VendEngine kiosk in the lobby. The video visit on-site at the jail is FREE.
You can deposit money four different ways:
Attorney Visits only! < (Lawyers, go here)
correctpay.com Help
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Jackson County Detention Center?
Jackson County Detention Center uses the services of correctpay.com (aka JailFunds) for you to schedule and visit your inmate via remote video visitation.
You can ‘video visit’ your inmate one of three ways:
Go here to begin the process to schedule a visit.
What is the cost to do remote video visitation?
Paid Remote Visits
Having a remote visit from your Home or app, the cost of each 20-25 minute ‘friends and family remote visit’ will be approximately $7.95 plus tax.
FREE Remote Visits
Visitors can also choose to come to the jail and video chat with an inmate via the JailFunds/VendEngine kiosk in the lobby. The video visit on-site at the jail is FREE.
You can deposit money four different ways:
Attorney Visits only! < (Lawyers, go here)
correctpay.com Help
24/7 Customer Service - 855-836-3364
Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How Do You Deposit Money for an Inmate in the Jackson County Detention Center?
Option 1 - Dropping Money at the Jail
Bring money to the jail in person.
Either the jail personnel will process the Inmate Account payment or you will use a Jail ATM self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
Jackson County Detention Center uses Jail ATM to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union. Call the Jackson County Detention Center first as they may want you to do this online or at the jail kiosk instead.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
399 Grindstaff Cove Road
Sylva, NC 28779
Option 4 - Make an Inmate Deposit with Jail ATM over the Phone by calling 877-810-0914
To do this you will need the inmate's offender # (inmate ID #) and full legal name.
To deposit money online for an inmate in Jackson County Detention Center follow these steps:
For all information, tips and procedures for sending money to an inmate in Jackson County Detention Center, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Jackson County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How Do I Receive Phone Calls from an Inmate in the Jackson County Detention Center?
To receive phone calls from an inmate in Jackson County follow these instructions:
Jackson County Detention Center uses the services of NCIC for inmate phone calling. It is called a ‘friends & family account”.
In order to receive phone calls from your inmate, you need to do the following:
NOTE:
1. You cannot receive any calls to your phone number from your inmate until both you and your phone number are registered.
2. When you do receive a call, the number you will view on your phone from the incoming call is: 800-943-2189.
3. When allowed by Jackson County Detention Center, families can also leave secure voicemails for inmates to listen to.
Fees
NCIC Customer Service
Phone - 800-943-2189 or 903-247-0069
Email – [email protected]
Full list of participating jails.
For all the information regarding phone calls with Jackson County inmates; rules, policies, phone calling times, fees, limits and more visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How do I Mail an Inmate in the Jackson County Detention Center, and what can I send them?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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Can I purchase Commissary Online for an Inmate in the Jackson County Detention Center, and what can I purchase?
Search for JailATM services for Jackson County Detention Center.
Make an inmate deposit with JailATM for Jackson County Detention Center.
Note: While JailATM offers the following inmate services, Jackson County Detention Center may not allow all of them. Check on the JailATM website to confirm. Services available through JailATM are subject to change with no notice.
Send Gift Packs
Jackson County Detention Center has an agreement with JailATM, which ships predetermined Gift Packs of candy, snacks and hygiene products to the inmate. Check the JailATM website to see if they allow Gift Packs.
These can be ordered by you online and are delivered directly to the inmate.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Jackson County Detention Center follow these steps:
For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Jackson County Detention Center check out our Commissary Instructions Page for Jackson County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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How Can I Communicate with an Inmate in the Jackson County Detention Center using an Online Messaging Service?
Since Jackson County Detention Center contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling this jail's account.
Depending on the facility, inmates can either view messages from you by:
Pay for the Prodigy Inmate Messaging Service at Jackson County Detention Center.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Jackson County Detention Center.
Pay for the JailATM Inmate Messaging Service at Jackson County Detention Center.
- Online,
- Using a Kiosk at Jackson County Detention Center.
- Over the phone by calling 877-810-0914.
How much does it cost to send and receive messages?
Rates to send messages vary and are subject to change.
The typical cost is $1.00 per message, plus $1.00 per photo and $3.00 per 30 second video when available.
Step 1 - Sign in or create an account to find your facility.
Step 2 - Fund Account
NOTE: By turning on messaging, you will fund your account with $5.00 and authorize Prodigy / Jail ATM to charge your payment method for the same amount if you send a message or receive a collect message and do not have enough money.
To send messages to a Jackson County inmate follow these instructions:
Since Jackson County Detention Center contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling the Jackson County Detention Center account.
Pay for the Prodigy Inmate Messaging Service at Jackson County Detention Center.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Jackson County Detention Center.
Pay for the JailATM Inmate Messaging Service at Jackson County Detention Center.
- Online,
- Using a Kiosk at Jackson County Detention Center.
- Over the phone 877-810-0914.
For all the information you need regarding messaging a Jackson County inmate at the jail, including how it's done, how much it costs, rules and regulations and more, check out our Text/Email an Inmate Page.
NOTE: All of your communication with an inmate is recorded. Use discretion in what you discuss.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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Do Inmates in the Jackson County Detention Center have Access to Tablets or Computers?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Jackson County Detention Center’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 828-586-2458 for further assistance.
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What are the other Jails in the Neighboring Counties surrounding Jackson County?
This facility, known as "Jackson County Detention Center" is also known as Jackson County Jail & Detention Center, Jackson County Jail & Detention Center, North Carolina, Jackson.
