The Ashe County Jail is a 215 bed jail in the city of Jefferson, Ashe County, North Carolina.
This page provides information on how to search for an inmate in the official jail roster, or by calling the facility at 336.846.5611, directions to the facility, and inmate services such as the visitation schedule and policies, funding an inmate's account, mailing them a letter, receiving phone calls from an inmate, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.
Phone: 336.846.5611
Physical Address:
205 Academy Street
PO Box 395
Jefferson, NC 28640
Other Jails and Prisons
To search for an inmate in the Ashe County Jail, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 336.846.5611 for the information you are looking for. You can also look up an offender's Criminal Court Case information online, including the daily court dockets for Ashe County.
Ashe County Jail Inmate Search
The Ashe County Jail maintains an average of 215 offenders in custody on any given day. The Ashe County Jail has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Ashe County law enforcement agencies arrest and detain approximately 4,300 offenders.
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Interesting facts – The Detention Center is made up of 7 separate inmate housing units. All 7 housing units are constantly monitored by a centrally-located, high tech command tower. In addition to the video monitoring from the tower, the 28 detention officers work 24/7 constantly walking through and inspecting every housing unit to provide reliable direct supervision for the safety of inmates and the security of our facility. Built in 2010, with 160 beds. Ashe County is located in scenic Western NC
VISITATION
Providing emotional support for someone who is incarcerated is critical to their well-being. Even short visits via remote visitation can be critical for them in getting through the ordeal of being incarcerated. They may have medical needs to inform you of, or they may have complaints about the way they are being treated.
Remote Visitation, in the comfort of your own home is available for most facilities. Visitation hours may be dependent upon the sex of the person and, also dependent upon the section of the facility in which they are housed.
In 2020, COVID stopped in person visitation in all facilities, but some have reinstated in person visitation. Call to check the current status of in person visitation.
See information below for how to register for an account for remote video visitation.
You must submit a picture and government photo ID for facility approval prior to visiting someone in our facility.
If you are doing in person visitation, visitors are subject to search. If you’re in a state where marijuana is illegal, don’t have it in your purse or you may be facing charges yourself. Dress appropriately. If too much skin is showing, you may be refused visitation rights.
Deposit money online with a debit or credit card by registering with an account. See details below in the Commissary section.
Phone Calls and Tablet Rentals.
Money to friends and loved ones may also be used for them to have time for phone calls or time on a tablet for entertainment or educational purposes to better themselves during this time. Also, it may be used for sending texts or emails. See the sections below for details.
Please include the inmates name, ID number, dorm number and cell or bed number if possible, when sending mail.
Inmates do NOT have the right to send mail to one another!
DO NOT SEND lewd photos. All mail will be inspected by authorities and contraband seized.
Books or magazines may be sent if only from a publisher such as direct mailed from Amazon.
See section below for more details on sending mail.
To find out if someone you know has been recently arrested and booked into the Ashe County Jail, call the jail’s booking line at 336.846.5611.
There may be an automated method of looking them up by their name over the phone, or you may be directed to speak to someone at the jail. Sometimes the jail staff may ask you the offender’s date of birth to ensure privacy of the offender’s status.
Keep in mind that after an arrest, the information on an offender may not be publicly available for several hours.
If you don’t want to check up on an offender by calling the jail, you can also try looking up people recently booked online.
Ashe County Jail Booking Roster
After being arrested and taken into custody, and after being read their Miranda Rights, an offender will next be transported to the local police or department or the Sheriff’s Department in Ashe County for booking.
Booking is very involved and requires multiple steps in the process, however, keep in mind that most attorneys will advise that an offender remain silent and not offer any additional information about the crime they have been arrested for because anything they do say may be recorded and may very well be used against them in court.
Booking includes having their photo (mugshot) and fingerprints taken, as well as being asked a lot of questions about their personal history and state of mind. If it’s a serious felony, their DNA may also be taken. They will also be checked for warrants in Ashe County and other North Carolina and USA jurisdictions.
If the offender was arrested for a DUI offense, and has refused a breathalyzer test, they may also be forced to have blood drawn by a doctor or nurse.
It is also very likely that the offender will undergo a humiliating full body search while in the nude. This includes bending over, spreading their cheeks in the direction of an officer, and coughing. They will also be walked through a metal detector or x-ray machine, like those used at an airport.
The arresting jurisdiction will ask about gang affiliations, tattoos, medical conditions, prescribed medication they are taking, recreational drugs they are on or addicted to, allergies, if they are suicidal, and other relevant information that will help with determining their cell assignment and special needs.
During the arrest and booking process an offender will also have all their personal property confiscated and held for either their release from jail, or with the offender’s approval, released to a friend or family member.
Personal property includes the clothing they are wearing, money, wallets, purses, cell phones, jewelry, body rings, earrings, watches, and even glasses if they are deemed a security risk. If they are allowed to keep their shoes or sneakers, the laces are removed.
At this point the offender will be allowed to make a free phone call to a person of their choice to notify them of their arrest, and/or arrange a bond or bail for their release.
If the offender is being detained and housed while awaiting arraignment, the Ashe County Jail will provide a jail garment and slip-on shoes, a blanket, sheets, soap, toothbrush, toothpaste, and a towel.
Often, before they are dressed in the jail outfit and brought to their housing location, they will be forced to take a shower and undergo a disinfectant treatment for body and hair lice, scabies or other pests that may be residing on their person.
Booking can take anywhere from an hour to 24 hours or more. It all depends on the number of people that are awaiting processing, the number of staff on duty at the time, and the behavior of the offender.
If the offender is heavily intoxicated and/or violent, the Booking Officer may decide to stick the offender in a holding cell for several hours until they become more manageable.
How Do You Visit an Inmate in the Ashe County Jail? What is the Schedule?
The information below provides complete instructions regarding:
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Ashe County Jail
Ashe County Jail uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Ashe County Jail charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Ashe County Jail has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email [email protected] and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at [email protected] with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
HomeWAV Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336.846.5611 for further assistance.
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Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Ashe County Jail?
Visiting Hours and Visitation Schedule,
Visitation Rules,
Application & Registration
Inmate Video Visits, and
Jail Visitation Process for the Ashe County Jail
Ashe County Jail uses HomeWAV for Inmate Video Visitation.
Off-site remote visits are simple and convenient for both inmates and you.
Outgoing calls can be initiated from the detention facility without the need for advanced scheduling.
HomeWAV is compatible with both Apple iOS and Android.
HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.
Following these instructions exactly will enhance your chances of having trouble-free visits.
How Much does Homewav Cost?
Ashe County Jail charges $0.50 cents per minute for video visitation and $1.00 for each video message.
There is NO minimum talk time. Each ‘call’ can be as short as one minute.
In addition, there is a $1.00 fee for any purchase. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.
How does HomeWAV video visitation work?
1. Sign Up Here.
2. Complete both steps of the registration process
3. Add ‘Talk to me Funds’ to your account using your credit or debit card.
4. Then you just wait for the inmate to call
How Do I add Funds to my account?
1. Once you are logged in, click “Add Talk to Me Funds
2. Type in the amount of dollars you want to add to your account.
3. Click “Update”
4. Choose a way to pay (Credit, debit, or prepaid card.)
Can I use HomeWAV on my smartphone or tablet?
Yes, however your HomeWAV account must be first set up online from a computer.
Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet.
To receive calls you must log in through the app and wait for the inmate to initiate the call.
You cannot add funds or make any changes to your account information through the app. These options are only available through the website.
The app should be solely used for video visitation.
What are the minimum PC requirements?
1. A computer with Windows Operating System. (Note: HomeWAV works best with Chrome.)
2. Speakers or Headphones
3. Camera and microphone
Can I use HomeWAV from the jail lobby if I don’t have a computer?
Yes, Ashe County Jail has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby.
How does the Inmate Know I am Logged in and Ready to Visit?
1. Make sure there are funds in your account and that you are marked as “appear online”.
2. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. This informs the inmate that they have a visitor that is now logged on.
3. Once the inmate sees the notification, he or she will initiate the call.
4. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.
Can I transfer funds from one inmate to another?
If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 314-764-2872 or email [email protected] and include the following information:
1. Homewav account holder’s name.
2. The number of minutes to be transferred.
3. Facility Name.
4. From which inmate to who do you want to transfer funds.
How do I get a refund on leftover funds?
Email HomeWAV at [email protected] with your refund request.
REFUNDS are subject to a $7.50 processing fee. *Note* refund requests must be sent from the email address of the registered visitor.
How can I contact HomeWAV if I’m having any problems?
HomeWAV Visitor Support is available 7 days a week during the following hours:
Monday – Friday
9:00AM to 6:00PM EST
Saturday – Sunday
8:00AM to 6:00PM EST
HomeWAV Customer Service: Call 314-764-2872, or toll free 844-394-6639.
HomeWAV Frequently Asked Questions
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336.846.5611 for further assistance.
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How Do You Deposit Money for an Inmate in the Ashe County Jail?
Option 1 - Dropping Money at the Jail
Bring money to the jail in person.
Either the jail personnel will process the Inmate Account payment or you will use a Jail ATM self-serve kiosk in the lobbies that accepts cash, debit or credit cards.
Option 2 - Deposit Inmate Money Online
Ashe County Jail uses Jail ATM to process all online deposits to an inmate's account. The company charges you a small fee for doing so, but the fee probably isn't as much as gas and parking would cost to take it to the jail in person.
Option 3 - Mail the Inmate Deposit to the Jail
Mailing a deposit takes more time to process than the other methods but can be done if you live too far away to bring it in person and you don't have a debit/credit card for online deposits. Never send cash. Always send a Money Order from the US Post Office, a reputable bank or Western Union. Call the Ashe County Jail first as they may want you to do this online or at the jail kiosk instead.
Make the Money Order out to the inmate's name and put their Inmate ID# in memo section of the Money Order.
205 Academy Street
PO Box 395
Jefferson, NC 28640
Option 4 - Make an Inmate Deposit with Jail ATM over the Phone by calling 877-810-0914
To do this you will need the inmate's offender # (inmate ID #) and full legal name.
To deposit money online for an inmate in Ashe County Jail follow these steps:
For all information, tips and procedures for sending money to an inmate in Ashe County Jail, or depositing money at the jail, over the phone or by mail, check out our Send Money Page for Ashe County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336.846.5611 for further assistance.
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How Do I Receive Phone Calls from an Inmate in the Ashe County Jail?
To receive phone calls from inmates in Ashe County, or to assist them in making phone calls to other people, follow these steps:
For all the information regarding phone calls with Ashe County inmates; rules, policies, phone calling times, costs, limits, tablet rental and more visit our Inmate Phone Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336.846.5611 for further assistance.
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How do I Mail an Inmate in the Ashe County Jail, and what can I send them?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336.846.5611 for further assistance.
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Can I purchase Commissary Online for an Inmate in the Ashe County Jail, and what can I purchase?
Search for JailATM services for Ashe County Jail.
Make an inmate deposit with JailATM for Ashe County Jail.
Note: While JailATM offers the following inmate services, Ashe County Jail may not allow all of them. Check on the JailATM website to confirm. Services available through JailATM are subject to change with no notice.
Send Gift Packs
Ashe County Jail has an agreement with JailATM, which ships predetermined Gift Packs of candy, snacks and hygiene products to the inmate. Check the JailATM website to see if they allow Gift Packs.
These can be ordered by you online and are delivered directly to the inmate.
To send a commissary carepack (food, snacks and goods) directly to an inmate in Ashe County Jail follow these steps:
For all information, tips and available items for shipping Commissary packages or sending money to an inmate in Ashe County Jail check out our Commissary Instructions Page for Ashe County.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336.846.5611 for further assistance.
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How Can I Communicate with an Inmate in the Ashe County Jail using an Online Messaging Service?
Since Ashe County Jail contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling this jail's account.
Depending on the facility, inmates can either view messages from you by:
Pay for the Prodigy Inmate Messaging Service at Ashe County Jail.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Ashe County Jail.
Pay for the JailATM Inmate Messaging Service at Ashe County Jail.
- Online,
- Using a Kiosk at Ashe County Jail.
- Over the phone by calling 877-810-0914.
How much does it cost to send and receive messages?
Rates to send messages vary and are subject to change.
The typical cost is $1.00 per message, plus $1.00 per photo and $3.00 per 30 second video when available.
Step 1 - Sign in or create an account to find your facility.
Step 2 - Fund Account
NOTE: By turning on messaging, you will fund your account with $5.00 and authorize Prodigy / Jail ATM to charge your payment method for the same amount if you send a message or receive a collect message and do not have enough money.
To send messages to a Ashe County inmate follow these instructions:
Since Ashe County Jail contracts with JailATM / Prodigy Telephone Solutions. they either already or will soon provide you and your inmate the ability to use their Messaging Service to send and receive electronic messages. Try both Jail ATM & Prodigy. They are in the midst of a merger and one or the other will be handling the Ashe County Jail account.
Pay for the Prodigy Inmate Messaging Service at Ashe County Jail.
- Online,
- Over the Phone by calling 866-700-4545,
- Using a Kiosk at Ashe County Jail.
Pay for the JailATM Inmate Messaging Service at Ashe County Jail.
- Online,
- Using a Kiosk at Ashe County Jail.
- Over the phone 877-810-0914.
For all the information you need regarding messaging a Ashe County inmate at the jail, including how it's done, how much it costs, rules and regulations and more, check out our Text/Email an Inmate Page.
NOTE: All of your communication with an inmate is recorded. Use discretion in what you discuss.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336.846.5611 for further assistance.
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Do Inmates in the Ashe County Jail have Access to Tablets or Computers?
Tablets can be used by inmates, for the following things:
Contact Paytel online, or call the Ashe County Jail directly at 336.846.5611 to rent a tablet for your inmate.
If you want download the Paytel App, click the image below:
How can you rent a tablet for an inmate in Ashe County? Read the following:
Tablets can be used by inmates, for the following things:
Contact Paytel online, or call the Ashe County Jail directly at 336.846.5611 to rent a tablet for your inmate.
To find out everything you need to know about renting a tablet, what it can be used for, how much it costs, and more, check out our Tablet Page for Ashe County Jail.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Ashe County Jail’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 336.846.5611 for further assistance.
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What are the other Jails in the Neighboring Counties surrounding Ashe County?
This facility, known as "Ashe County Jail" is also known as Ashe County Jail , Ashe County Jail , North Carolina, Ashe.
