The Hawaii Community Correction Center is a 226 bed jail in the city of Hilo, Hawaii County, Hawaii. Offenders arrested for misdemeanors and felonies in this county are brought here for booking and processing, and if their crime requires it, are incarcerated until they either get bail or are released from custody on their own recognizance.
Those who are found guilty and sentenced to a term of less than one year, will do their time in this county. Those sentenced to longer terms will be sent to either the Hawaii State Prison System or the Federal Bureau of Prisons.
This page provides information on how to search for an inmate in the official jail roster, or by calling the facility at 808-933-0428, directions to the facility, and inmate services such as the visitation schedule and policies, funding an inmate's account, mailing them a letter, receiving phone calls from an inmate, voicemail, emailing and texting, tablet rentals, bail bond instructions, and commissary purchases.
It's always a good idea to find out and save the inmate's jail ID number or booking number as you may need this for sending mail or other communication needs. If you can't locate it online, you can call the Hawaii Community Correction Center at 808-933-0428 to get it.
Phone: 808-933-0428
Physical Address:
60 Punahele Street
Hilo, HI 96720
Mailing Address (personal mail):
Inmate's Full Name & SID Number (call 808-933-0428 for this)
HAWAII COMMUNITY CORRECTIONAL CENTER
60 Punahele Street
Hilo, HI 96720
Mailing Address (legal mail or subscriptions):
Inmate's Full Name & SID Number (call 808-933-0428 for this)
HAWAII COMMUNITY CORRECTIONAL CENTER
60 Punahele Street
Hilo, HI 96720
Other Jails and Prisons
To search for an inmate in the Hawaii Community Correction Center, review their criminal charges, the amount of their bond, when they can get visits, or even view their mugshot, go to the Official Jail Inmate Roster, or call the jail at 808-933-0428 for the information you are looking for.
Hawaii Community Correction Center Inmate Search
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about finding an inmate in the Hawaii Community Correction Center, how the jail rosters work and what happens after an offender is arrested and booked. If you still have questions after reviewing these FAQs, call 808-933-0428 for further assistance.
The Hawaii Community Correction Center maintains an average of 226 offenders in custody on any given day. The Hawaii Community Correction Center has a monthly turnover of 40% of their inmate population, another 30% turnover every 90 days, another 20% every six months, and approximately 10% stay incarcerated between six and twelve months. Every year Hawaii County law enforcement agencies arrest and detain approximately 5,120 offenders.
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The Hawaii Community Correctional Center has a capacity of 226 inmates. It is a medium security institution that houses both male and female inmates, with two separate living units. There is also a 100 bed minimum security unit and a 90 bed special management unit.
According to data from the Department of Public Safety, HCCC has recently held as many as 324 prisoners in 2022, exceeding its operating capacity of 226 inmates. The Hawaii Community Correctional Center is located at 60 Punahele Street, Hilo, HI 96720. The phone number for the facility is 808-933-0428, and the fax number is (808) 933-0425.
Visitation hours at the Hawaii Community Correctional Center vary depending on the source. Visitation for the general population of inmates is on Saturdays, Sundays, and state designated holidays. There are two sessions, a morning session from 8:00 AM to 10:30 AM and an afternoon session from 12:30 PM to 3:00 PM. For more information about visitation rules and hours, review the schedule below this section.
For information on how to post bail, get directions, how to send inmates money, receive phone calls from them, visitation rules and guidelines and more, scroll down this page to the corresponding sections that deal with each inmate service.
The Hawaii Community Correctional Center has been criticized for overcrowding and other issues. In response, officials have agreed to transfer inmates to a prison on Oahu. The facility is also known as the Trial Inmate Housing Unit.
To find out if someone you know has been recently arrested and booked into the Hawaii Community Correction Center, call the jail’s booking line at 808-933-0428.
There may be an automated method of looking them up by their name over the phone, or you may be directed to speak to someone at the jail. Sometimes the jail staff may ask you the offender’s date of birth to ensure privacy of the offender’s status.
Keep in mind that after an arrest, the information on an offender may not be publicly available for several hours.
If you don’t want to check up on an offender by calling the jail, you can also try looking up people recently booked online.
Hawaii Community Correction Center Booking Roster
After being arrested and taken into custody, and after being read their Miranda Rights, an offender will next be transported to the local police or department or the Sheriff’s Department in Hawaii County for booking.
Booking is very involved and requires multiple steps in the process, however, keep in mind that most attorneys will advise that an offender remain silent and not offer any additional information about the crime they have been arrested for because anything they do say may be recorded and may very well be used against them in court.
Booking includes having their photo (mugshot) and fingerprints taken, as well as being asked a lot of questions about their personal history and state of mind. If it’s a serious felony, their DNA may also be taken. They will also be checked for warrants in Hawaii County and other Hawaii and USA jurisdictions.
If the offender was arrested for a DUI offense, and has refused a breathalyzer test, they may also be forced to have blood drawn by a doctor or nurse.
It is also very likely that the offender will undergo a humiliating full body search while in the nude. This includes bending over, spreading their cheeks in the direction of an officer, and coughing. They will also be walked through a metal detector or x-ray machine, like those used at an airport.
The arresting jurisdiction will ask about gang affiliations, tattoos, medical conditions, prescribed medication they are taking, recreational drugs they are on or addicted to, allergies, if they are suicidal, and other relevant information that will help with determining their cell assignment and special needs.
During the arrest and booking process an offender will also have all their personal property confiscated and held for either their release from jail, or with the offender’s approval, released to a friend or family member.
Personal property includes the clothing they are wearing, money, wallets, purses, cell phones, jewelry, body rings, earrings, watches, and even glasses if they are deemed a security risk. If they are allowed to keep their shoes or sneakers, the laces are removed.
At this point the offender will be allowed to make a free phone call to a person of their choice to notify them of their arrest, and/or arrange a bond or bail for their release.
If the offender is being detained and housed while awaiting arraignment, the Hawaii Community Correction Center will provide a jail garment and slip-on shoes, a blanket, sheets, soap, toothbrush, toothpaste, and a towel.
Often, before they are dressed in the jail outfit and brought to their housing location, they will be forced to take a shower and undergo a disinfectant treatment for body and hair lice, scabies or other pests that may be residing on their person.
Booking can take anywhere from an hour to 24 hours or more. It all depends on the number of people that are awaiting processing, the number of staff on duty at the time, and the behavior of the offender.
If the offender is heavily intoxicated and/or violent, the Booking Officer may decide to stick the offender in a holding cell for several hours until they become more manageable.
Call 808-933-0428 to find out the exact bond (plus other fees) amount, or look it up online by looking up the information on the Hawaii County inmate locator.
Because Hawaii County and Hawaii can change their bail bond procedures, it is always best to call either the Hawaii Community Correction Center at 808-933-0428, or the court in the jurisdiction (i.e. Municipal Court, District Court, etc.) where the offender was charged, and do this right after an arrestee has been booked.
Ask the staff at the Hawaii Community Correction Center or the Hawaii County Court Clerk these specific questions:
If you feel the bail is too high and you wish to get it reduced, contact a lawyer or the defendant's public defender and get them to look into what they can do to get a bail reduction. The sooner you get working on this the quicker you will get your loved one released.
This entire process will go smoother and faster with a criminal attorney or bail agent handling it for you.
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How Do You Visit an Inmate in the Hawaii Community Correction Center? What is the Schedule?
60 Punahele Street
Hilo, HI 96720
808-933-0428
| INMATES | DAY | TIMES |
| Pre-trial - Punahele, Komohana, HN Makai |
Weekends, Holidays |
8:00-8:30AM 8:30-9:00AM 9:00-9:30AM 9:30-10:00AM 10:00-10:30AM 12:15-12:45PM 12:45-1:15PM |
| Sentenced - Punahele |
Weekends, Holidays |
1:15-1:45PM 1:45-2:15PM |
| Sentenced - HN Mauka & Makai |
Weekends, Holidays |
1:15-1:45PM 1:45-2:15PM |
| Sentenced - Waianuenue |
Weekends, Holidays |
8:00-8:30AM 8:30-9:00AM 9:00-9:30AM 9:30-10:00AM 10:00-10:30AM 12:15-12:45PM 12:45-1:15PM 1:15-1:45PM 1:45-2:15PM |
How it Works with GettingOut
1. Register an account.
2. Select Hawaii Community Correction Center
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.
4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.
GettingOut will then guide you through the steps needed to arrange your remote visit.
Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.
To visit an inmate in Hawaii County, whether by video or in person 'at the jail', follow these steps:
Other than 'at the jail' visits between you and your inmate, which is explained and outlined in detail on our Visit Inmate Page, Hawaii County remote video inmate visitation can be done using the services of GettingOut.
There are three ways to remotely visit your inmate in Hawaii Community Correction Center:
1. Using the GettingOut Kiosk at the jail.
2. Using your computer from home.
3. Using your phone on the GettingOut apps.
To remotely visit an inmate in Hawaii County follow these steps:
1. Start by confirming that Hawaii Community Correction Center's Video Visitation is working correctly by looking up Hawaii County here.
2. The next step is to create an account here for GettingOut.
3. Then add funds to your account.
4. Last, select Hawaii Community Correction Center, and then the inmate you wish to communicate with.
Other Hawaii County Services provided by GettingOut:
- Phone Calls & Voicemail
- Email, Photo & Video Sharing
- Inmate Tablet Rental
- Deposits
Customer Service
If you have any questions about the Hawaii Community Correction Center Visitation Services you can call them at 866-516-0115.
Frequently Asked Questions
* All the information you need to have complete knowledge about inmate visitation; policies, rules, fees, schedules, tips, dress codes, and children, lawyers and clergy visitation in Hawaii County, can be found on our Visit Inmate Page.
Hawaii Community Correction Center Phone: 808-933-0428
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hawaii Community Correction Center’s Inmate Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 808-933-0428 for further assistance.
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Can I Use My Computer or Phone to Have a Remote Video Visit with an Inmate in the Hawaii Community Correction Center?
How it Works with GettingOut
1. Register an account.
2. Select Hawaii Community Correction Center
3. Choose either an INMATE ACCOUNT or FRIENDS & FAMILY ACCOUNT.
4. You will then receive prompts to validate both your identity and phone number .
5. Again, choose your inmate's facility, then type their name and select your inmate.
GettingOut will then guide you through the steps needed to arrange your remote visit.
Customer Service for GettingOut
If you have any questions, you can call them at 866-516-0115.
GettingOut online contact form
Frequently Asked Questions
The GettingOut App is available on Google Play and Apple Store.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hawaii Community Correction Center’s Video Remote Visitation Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 808-933-0428 for further assistance.
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How Do You Deposit Money for an Inmate in the Hawaii Community Correction Center?
How to Make a Deposit for Phone, Email or Visitation using GettingOut.com
Hawaii Community Correction Center uses GettingOut for some or all of its communication services with an inmate.
If you want to deposit money using this company for your use or your inmate's account, there are four ways to do it:
For all the information you need to know, including tips, guidelines and warnings about depositing money in a Hawaii Community Correction Center inmate's account for communication services, check out our Send Money page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hawaii Community Correction Center’s Inmate Money and Trust Fund Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 808-933-0428 for further assistance.
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How Do I Receive Phone Calls from an Inmate in the Hawaii Community Correction Center?
Follow these instructions on how to open an account with GTL Connect Network (aka Viapath Technologies)
For full instructions on the Hawaii Community Correction Center Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our Inmate Phones Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hawaii Community Correction Center’s Inmate Phone Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 808-933-0428 for further assistance.
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How do I Mail an Inmate in the Hawaii Community Correction Center, and what can I send them?
Postcards
The Hawaii Community Correction Center allows inmates to receive pre-metered postcards like the type purchased from the post office. They may also allow certain photo postcards as long as they have not been tampered with or contain images that may be considered to be obscene or violent in nature.
Envelopes
The Hawaii Community Correction Center also allows letters mailed in envelopes to be sent to inmates as long as the envelopes and contents are not altered by lipstick, stickers, glitter, glue and do not contain contraband.
Mail letters to:
Inmate’s first and last name
Oahu Community Correctional Center
2199 Kamehameha Highway
Honolulu, HI 96819
If you do not write a complete return address in the upper left corner of the envelope, your letter will be discarded and will not reach the inmate.
Newspapers
This jail does not allows inmates to receive newspapers by mail.
Magazines
This jail does not allows inmates to receive magazines by mail.
Books
This jail does not allows inmates to receive books by mail.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hawaii Community Correction Center’s Inmate Mail Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 808-933-0428 for further assistance.
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Can I purchase Commissary Online for an Inmate in the Hawaii Community Correction Center, and what can I purchase?
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hawaii Community Correction Center’s Commissary Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 808-933-0428 for further assistance.
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How Can I Communicate with an Inmate in the Hawaii Community Correction Center using an Online Messaging Service?
Hawaii Community Correction Center contracts with GTL GettingOut, the same service that handles Inmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Hawaii Community Correction Center,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
How Messaging Works
Watch this video on how to send a message.
1. Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.
2. After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message. Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
How Uploading Photos Works
Watch this video on how to upload a photo.
1. Select the Photos Tab.
2. Select “Take New Photo” or “Upload New Photo”.
3. Take a new photo with your webcam, or select "Choose File" to upload a photo from your computer.
4. Give your photo a Title or add it to the "Gallery" of your choice.
5. Select the "Share" button.
6. Select your inmate(s) and then select "Share".
7. Once the photo is approved, it will be shared with your inmate(s).
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
To mail or email an inmate in Hawaii County follow these steps:
When mailing a letter or postcard to an inmate, please follow these instructions:
Emailing Messages & Photos
Facility_name_1} contracts with GTL GettingOut, the same service that handles iInmate Phone Systems and Video Visitation, for sending secure messages and photos between you and your inmate.
If you are not already registered, do so here, or Log in.
Then use the Facility Finder to:
1. Select Hawaii Community Correction Center,
2. Add your inmate to your list of contacts,
3. Add a credit or debit card to cover your costs.
Customer Service Questions
'Online' Contact Form, or
Call 866-516-0115
Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.
All the information you need to understand mail and email policies for Hawaii County can be found on our Inmate Mail Page and our Text/Email an Inmate Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hawaii Community Correction Center’s Text and Email Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 808-933-0428 for further assistance.
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Do Inmates in the Hawaii Community Correction Center have Access to Tablets or Computers?
The devices are similar to common handheld tablets, but are made exclusively by GettingOut, a GTL / Viapath company.
Tablets offer specialized content and services for inmates to use during their stay at Hawaii Community Correction Center, such as:
- Free services are already available for use on the device at Hawaii Community Correction Center.
- Subscription services are funded separately by family and friends with deposits made into an inmate’s Debit Link account.
- Hawaii Community Correction Center Inmates will then be able to purchase subscription services and premium content to enjoy.
What Does a Tablet Cost?
To estimate costs for phone calls, sign in to your account and click “Rate & Fees Calculator” in the footer (bottom of the page) or call 866-516-0115 for assistance.
To find out how to get access to a tablet for inmate read the following:
1. First, Register or Sign In to GettingOut/GTL
2. Purchase the services you want for your Hawaii Community Correction Center inmate.
3. All inmates have free access to the tablets to read their letters from family & friends, but there are many other services available to keep your inmate busy while incarcerated... such as Games, Books, Music and Movies. These other services come with fees that you can pay for when you pay for phone service.
To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our Tablet Rental Page.
We’ve compiled a list of Frequently Asked Questions and Answers for everything you need to know about Hawaii Community Correction Center’s Tablet Policies, Rules and Guidelines. If you still have questions after reviewing these FAQs, call 808-933-0428 for further assistance.
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What are the other City and County Jails in Hawaii County?
This facility, known as "Hawaii Community Correction Center" is also known as Hawaii Community Correction Center , Hawaii Community Correction Center , Hawaii, Hawaii.
